ISO 9001 Quality Management Systems through the Lens of Organizational Culture

Detalhes bibliográficos
Autor(a) principal: Fonseca, Luís Miguel
Data de Publicação: 2015
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10400.22/7261
Resumo: Both managers and scholars have convictions about the organizational approaches that best support organizational performance of the respective organizations and its Quality Management Systems. After a literature review of ISO 9001 Quality Management Systems (including the changes introduced by the 2015 edition), Organizational Culture theories are addressed and input from a CEO´s focus group was gathered. The importance of organizational culture for the success of Quality Management Systems and the achievement of the organizational desired results is highlighted. The article advances a proposal to analyze ISO 9001 International Standard through the lens of organizational culture theories identifying a stronger open systems approach (influence of the environment, dynamic perspective, need for survival) of the 2015 ISO 9001 edition when compared with the 2008 one. This provides additional knowledge both to scholars and practitioners for a better understanding of the culture issues that can maximize ISO 9001 Quality Management Systems 2015 edition contributions to organizational enduring success.
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spelling ISO 9001 Quality Management Systems through the Lens of Organizational CultureQuality Management SystemsISO 9001Organizational CultureBoth managers and scholars have convictions about the organizational approaches that best support organizational performance of the respective organizations and its Quality Management Systems. After a literature review of ISO 9001 Quality Management Systems (including the changes introduced by the 2015 edition), Organizational Culture theories are addressed and input from a CEO´s focus group was gathered. The importance of organizational culture for the success of Quality Management Systems and the achievement of the organizational desired results is highlighted. The article advances a proposal to analyze ISO 9001 International Standard through the lens of organizational culture theories identifying a stronger open systems approach (influence of the environment, dynamic perspective, need for survival) of the 2015 ISO 9001 edition when compared with the 2008 one. This provides additional knowledge both to scholars and practitioners for a better understanding of the culture issues that can maximize ISO 9001 Quality Management Systems 2015 edition contributions to organizational enduring success.Romanian Society for Quality Assurance - SRACRepositório Científico do Instituto Politécnico do PortoFonseca, Luís Miguel2015-12-28T12:11:58Z2015-10-012015-10-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10400.22/7261engFonseca, L.M. (2015).ISO 9001 Quality Management Systems through the Lens of Organizational Culture. Quality Access to Success, 16(148), 54-591582-2559info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-03-13T12:47:44Zoai:recipp.ipp.pt:10400.22/7261Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T17:27:48.101161Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv ISO 9001 Quality Management Systems through the Lens of Organizational Culture
title ISO 9001 Quality Management Systems through the Lens of Organizational Culture
spellingShingle ISO 9001 Quality Management Systems through the Lens of Organizational Culture
Fonseca, Luís Miguel
Quality Management Systems
ISO 9001
Organizational Culture
title_short ISO 9001 Quality Management Systems through the Lens of Organizational Culture
title_full ISO 9001 Quality Management Systems through the Lens of Organizational Culture
title_fullStr ISO 9001 Quality Management Systems through the Lens of Organizational Culture
title_full_unstemmed ISO 9001 Quality Management Systems through the Lens of Organizational Culture
title_sort ISO 9001 Quality Management Systems through the Lens of Organizational Culture
author Fonseca, Luís Miguel
author_facet Fonseca, Luís Miguel
author_role author
dc.contributor.none.fl_str_mv Repositório Científico do Instituto Politécnico do Porto
dc.contributor.author.fl_str_mv Fonseca, Luís Miguel
dc.subject.por.fl_str_mv Quality Management Systems
ISO 9001
Organizational Culture
topic Quality Management Systems
ISO 9001
Organizational Culture
description Both managers and scholars have convictions about the organizational approaches that best support organizational performance of the respective organizations and its Quality Management Systems. After a literature review of ISO 9001 Quality Management Systems (including the changes introduced by the 2015 edition), Organizational Culture theories are addressed and input from a CEO´s focus group was gathered. The importance of organizational culture for the success of Quality Management Systems and the achievement of the organizational desired results is highlighted. The article advances a proposal to analyze ISO 9001 International Standard through the lens of organizational culture theories identifying a stronger open systems approach (influence of the environment, dynamic perspective, need for survival) of the 2015 ISO 9001 edition when compared with the 2008 one. This provides additional knowledge both to scholars and practitioners for a better understanding of the culture issues that can maximize ISO 9001 Quality Management Systems 2015 edition contributions to organizational enduring success.
publishDate 2015
dc.date.none.fl_str_mv 2015-12-28T12:11:58Z
2015-10-01
2015-10-01T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10400.22/7261
url http://hdl.handle.net/10400.22/7261
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv Fonseca, L.M. (2015).ISO 9001 Quality Management Systems through the Lens of Organizational Culture. Quality Access to Success, 16(148), 54-59
1582-2559
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Romanian Society for Quality Assurance - SRAC
publisher.none.fl_str_mv Romanian Society for Quality Assurance - SRAC
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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