A journey towards Lean: the case of a Small-Medium Enterprise (SME)

• Autor(a) principal: Mendes, Miguel Filipe Ribeiro
• Data de Publicação: 2018
• Tipo de documento: Dissertação
• Idioma: eng
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://hdl.handle.net/10071/17914
• topic: Lean; Quality management; Total quality management; ISO 9001; ERP; PME Pequenas e Médias Empresas; Gestão da qualidade; Gestão de empresas

Purpose: The purpose of this paper is to examine whether it is feasible to implement Lean in a small and medium-sized enterprise (SME), although literature mentions that it is uncommon and unlikely. Additionally, this paper explores how Lean has been progressively applied to a single SME, if there is room for improvement and how it can be accomplished. Finally, this paper seeks to understand if Lean can be a part of the management system. Methodology: This investigation covers one SME in Portugal. It operates in the cold-refrigerator industry. A qualitative methodology was used to conduct the research, supported on a case study. Data were collected from tape-recorded interviews and from written documentation provided by the company. Findings: It was found that it is possible to implement Lean in a SME, despite some difficulties. Moreover, improvements on how to implement Lean in the field site were suggested, based on literature and on innovative practices found in the organization. Concluding, Lean proved to be crucial to successfully implement a quality management system, dully integrated into the management system. Research Implication: This paper shows that SME’s can also apply Lean processes and techniques. This conclusion is very important for academics and for practitioners, particularly in manufacturing organizations. Originality/Value: There is a gap in the literature regarding the application of Lean in SME’s. Very little research has been conducted on this subject. This paper shows that SME’s can successfully implement Lean techniques.