Understanding specifications for the control of service
Autor(a) principal: | |
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Data de Publicação: | 2009 |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10400.14/3930 |
Resumo: | The objective of this paper is to realize service operations management knowledge on service control implementation. The findings suggest that different specification elements require differences in control and different management attention. For example, that it may be difficult to control all aspects of a service specification but that having less explicit standards does not necessarily mean to have less explicit measures or control. Furthermore, the study clarified that less explicit elements of specifications seem to be controlled through less explicit means of control, and that more explicit specifications may also be controlled by less explicit means. |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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7160 |
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Understanding specifications for the control of serviceSpecificationControlServiceThe objective of this paper is to realize service operations management knowledge on service control implementation. The findings suggest that different specification elements require differences in control and different management attention. For example, that it may be difficult to control all aspects of a service specification but that having less explicit standards does not necessarily mean to have less explicit measures or control. Furthermore, the study clarified that less explicit elements of specifications seem to be controlled through less explicit means of control, and that more explicit specifications may also be controlled by less explicit means.Veritati - Repositório Institucional da Universidade Católica PortuguesaPinto, Sofia2011-01-07T09:41:25Z20092009-01-01T00:00:00Zconference objectinfo:eu-repo/semantics/publishedVersionapplication/pdfhttp://hdl.handle.net/10400.14/3930eng6th International EurOMA Conference, Gotenburgo, Suécia, 14-17 Junho, 2009 - Proceedings of the 16th International EurOMA Conference. 10p.info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-09-06T11:59:23Zoai:repositorio.ucp.pt:10400.14/3930Portal AgregadorONGhttps://www.rcaap.pt/oai/openairemluisa.alvim@gmail.comopendoar:71602024-09-06T11:59:23Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Understanding specifications for the control of service |
title |
Understanding specifications for the control of service |
spellingShingle |
Understanding specifications for the control of service Pinto, Sofia Specification Control Service |
title_short |
Understanding specifications for the control of service |
title_full |
Understanding specifications for the control of service |
title_fullStr |
Understanding specifications for the control of service |
title_full_unstemmed |
Understanding specifications for the control of service |
title_sort |
Understanding specifications for the control of service |
author |
Pinto, Sofia |
author_facet |
Pinto, Sofia |
author_role |
author |
dc.contributor.none.fl_str_mv |
Veritati - Repositório Institucional da Universidade Católica Portuguesa |
dc.contributor.author.fl_str_mv |
Pinto, Sofia |
dc.subject.por.fl_str_mv |
Specification Control Service |
topic |
Specification Control Service |
description |
The objective of this paper is to realize service operations management knowledge on service control implementation. The findings suggest that different specification elements require differences in control and different management attention. For example, that it may be difficult to control all aspects of a service specification but that having less explicit standards does not necessarily mean to have less explicit measures or control. Furthermore, the study clarified that less explicit elements of specifications seem to be controlled through less explicit means of control, and that more explicit specifications may also be controlled by less explicit means. |
publishDate |
2009 |
dc.date.none.fl_str_mv |
2009 2009-01-01T00:00:00Z 2011-01-07T09:41:25Z |
dc.type.driver.fl_str_mv |
conference object |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10400.14/3930 |
url |
http://hdl.handle.net/10400.14/3930 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
6th International EurOMA Conference, Gotenburgo, Suécia, 14-17 Junho, 2009 - Proceedings of the 16th International EurOMA Conference. 10p. |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
instname_str |
Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
repository.mail.fl_str_mv |
mluisa.alvim@gmail.com |
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1817546699662426112 |