Understanding specifications for the control of service

Detalhes bibliográficos
Autor(a) principal: Pinto, Sofia
Data de Publicação: 2009
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10400.14/3930
Resumo: The objective of this paper is to realize service operations management knowledge on service control implementation. The findings suggest that different specification elements require differences in control and different management attention. For example, that it may be difficult to control all aspects of a service specification but that having less explicit standards does not necessarily mean to have less explicit measures or control. Furthermore, the study clarified that less explicit elements of specifications seem to be controlled through less explicit means of control, and that more explicit specifications may also be controlled by less explicit means.
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spelling Understanding specifications for the control of serviceSpecificationControlServiceThe objective of this paper is to realize service operations management knowledge on service control implementation. The findings suggest that different specification elements require differences in control and different management attention. For example, that it may be difficult to control all aspects of a service specification but that having less explicit standards does not necessarily mean to have less explicit measures or control. Furthermore, the study clarified that less explicit elements of specifications seem to be controlled through less explicit means of control, and that more explicit specifications may also be controlled by less explicit means.Veritati - Repositório Institucional da Universidade Católica PortuguesaPinto, Sofia2011-01-07T09:41:25Z20092009-01-01T00:00:00Zconference objectinfo:eu-repo/semantics/publishedVersionapplication/pdfhttp://hdl.handle.net/10400.14/3930eng6th International EurOMA Conference, Gotenburgo, Suécia, 14-17 Junho, 2009 - Proceedings of the 16th International EurOMA Conference. 10p.info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-09-06T11:59:23Zoai:repositorio.ucp.pt:10400.14/3930Portal AgregadorONGhttps://www.rcaap.pt/oai/openairemluisa.alvim@gmail.comopendoar:71602024-09-06T11:59:23Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Understanding specifications for the control of service
title Understanding specifications for the control of service
spellingShingle Understanding specifications for the control of service
Pinto, Sofia
Specification
Control
Service
title_short Understanding specifications for the control of service
title_full Understanding specifications for the control of service
title_fullStr Understanding specifications for the control of service
title_full_unstemmed Understanding specifications for the control of service
title_sort Understanding specifications for the control of service
author Pinto, Sofia
author_facet Pinto, Sofia
author_role author
dc.contributor.none.fl_str_mv Veritati - Repositório Institucional da Universidade Católica Portuguesa
dc.contributor.author.fl_str_mv Pinto, Sofia
dc.subject.por.fl_str_mv Specification
Control
Service
topic Specification
Control
Service
description The objective of this paper is to realize service operations management knowledge on service control implementation. The findings suggest that different specification elements require differences in control and different management attention. For example, that it may be difficult to control all aspects of a service specification but that having less explicit standards does not necessarily mean to have less explicit measures or control. Furthermore, the study clarified that less explicit elements of specifications seem to be controlled through less explicit means of control, and that more explicit specifications may also be controlled by less explicit means.
publishDate 2009
dc.date.none.fl_str_mv 2009
2009-01-01T00:00:00Z
2011-01-07T09:41:25Z
dc.type.driver.fl_str_mv conference object
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10400.14/3930
url http://hdl.handle.net/10400.14/3930
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 6th International EurOMA Conference, Gotenburgo, Suécia, 14-17 Junho, 2009 - Proceedings of the 16th International EurOMA Conference. 10p.
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv mluisa.alvim@gmail.com
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