Building a chatbot for student support
Autor(a) principal: | |
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Data de Publicação: | 2020 |
Outros Autores: | |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | https://doi.org/10.34627/rcc.v15i0.261 |
Resumo: | Online distance education has received a lot of attention lately, due to the Covid-19 pandemic. However, most students are not familiar with its pedagogical approaches, need for autonomous studying, modes of assessment, and also administrative services, that mostly function online. In this context, students generally need an initial support that some institutions provide in the form of a bootcamp course/module. As most of the doubts of the new students are the same, in this paper we propose to introduce an automated chatbot that directly answers those common questions that students have when they start to attend an online university. The bot was provided to students in the bootcamp module, complementing the role of the (human) module monitor. After assessing student feedback, we obtain encouraging results, that point to the convenience of using an automated chatbot for directly answering frequently asked questions and to provide initial support. |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Building a chatbot for student supportConstrução de um chatbot para apoio ao estudanteOnline distance education has received a lot of attention lately, due to the Covid-19 pandemic. However, most students are not familiar with its pedagogical approaches, need for autonomous studying, modes of assessment, and also administrative services, that mostly function online. In this context, students generally need an initial support that some institutions provide in the form of a bootcamp course/module. As most of the doubts of the new students are the same, in this paper we propose to introduce an automated chatbot that directly answers those common questions that students have when they start to attend an online university. The bot was provided to students in the bootcamp module, complementing the role of the (human) module monitor. After assessing student feedback, we obtain encouraging results, that point to the convenience of using an automated chatbot for directly answering frequently asked questions and to provide initial support.A educação a distância online tem recebido muita atenção ultimamente, devido à pandemia de Covid-19. No entanto, a maioria dos alunos desconhece as suas abordagens pedagógicas, a necessidade de estudo autónomo, os modos de avaliação e também os serviços administrativos, que funcionam principalmente online. Neste contexto, os alunos geralmente precisam de um suporte inicial que algumas instituições fornecem na forma de um curso / módulo de bootcamp. Como a maioria das dúvidas dos novos alunos são as mesmas, neste artigo propomos apresentar um chatbot automatizado que responda diretamente às dúvidas comuns que os alunos têm quando começam a frequentar uma universidade online. O bot foi fornecido aos alunos no módulo bootcamp, complementando a função do monitor do módulo (humano). Após avaliar o feedback dos alunos, obtemos resultados encorajadores, que apontam para a conveniência de usar um chatbot automatizado para responder diretamente às perguntas mais frequentes e para fornecer suporte inicial.Universidade Aberta2020-12-24info:eu-repo/semantics/articleinfo:eu-repo/semantics/otherinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://doi.org/10.34627/rcc.v15i0.261oai:ojs2.journals.uab.pt:article/261Revista de Ciências da Computação; v. 15 (2020); 103-1142182-18011646-633010.34627/rcc.v15i0reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAPenghttps://journals.uab.pt/index.php/rcc/article/view/261https://doi.org/10.34627/rcc.v15i0.261https://journals.uab.pt/index.php/rcc/article/view/261/216Direitos de Autor (c) 2020 Universidade Abertahttp://creativecommons.org/licenses/by/4.0info:eu-repo/semantics/openAccessRocio, VitorWesley, Anila2022-10-25T11:31:58Zoai:ojs2.journals.uab.pt:article/261Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T16:14:02.238657Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Building a chatbot for student support Construção de um chatbot para apoio ao estudante |
title |
Building a chatbot for student support |
spellingShingle |
Building a chatbot for student support Rocio, Vitor |
title_short |
Building a chatbot for student support |
title_full |
Building a chatbot for student support |
title_fullStr |
Building a chatbot for student support |
title_full_unstemmed |
Building a chatbot for student support |
title_sort |
Building a chatbot for student support |
author |
Rocio, Vitor |
author_facet |
Rocio, Vitor Wesley, Anila |
author_role |
author |
author2 |
Wesley, Anila |
author2_role |
author |
dc.contributor.author.fl_str_mv |
Rocio, Vitor Wesley, Anila |
description |
Online distance education has received a lot of attention lately, due to the Covid-19 pandemic. However, most students are not familiar with its pedagogical approaches, need for autonomous studying, modes of assessment, and also administrative services, that mostly function online. In this context, students generally need an initial support that some institutions provide in the form of a bootcamp course/module. As most of the doubts of the new students are the same, in this paper we propose to introduce an automated chatbot that directly answers those common questions that students have when they start to attend an online university. The bot was provided to students in the bootcamp module, complementing the role of the (human) module monitor. After assessing student feedback, we obtain encouraging results, that point to the convenience of using an automated chatbot for directly answering frequently asked questions and to provide initial support. |
publishDate |
2020 |
dc.date.none.fl_str_mv |
2020-12-24 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/other |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://doi.org/10.34627/rcc.v15i0.261 oai:ojs2.journals.uab.pt:article/261 |
url |
https://doi.org/10.34627/rcc.v15i0.261 |
identifier_str_mv |
oai:ojs2.journals.uab.pt:article/261 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
https://journals.uab.pt/index.php/rcc/article/view/261 https://doi.org/10.34627/rcc.v15i0.261 https://journals.uab.pt/index.php/rcc/article/view/261/216 |
dc.rights.driver.fl_str_mv |
Direitos de Autor (c) 2020 Universidade Aberta http://creativecommons.org/licenses/by/4.0 info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Direitos de Autor (c) 2020 Universidade Aberta http://creativecommons.org/licenses/by/4.0 |
eu_rights_str_mv |
openAccess |
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application/pdf |
dc.publisher.none.fl_str_mv |
Universidade Aberta |
publisher.none.fl_str_mv |
Universidade Aberta |
dc.source.none.fl_str_mv |
Revista de Ciências da Computação; v. 15 (2020); 103-114 2182-1801 1646-6330 10.34627/rcc.v15i0 reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
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Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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RCAAP |
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RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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