The role of reaction to feedback in the relationship between performance management, job satisfaction and the leader–member exchange (LMX)
Autor(a) principal: | |
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Data de Publicação: | 2022 |
Outros Autores: | , , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10400.5/30368 |
Resumo: | Purpose – Due to the importance of performance management in any organizational structure, the present study aims to analyze the mediating role of an employee’s reaction to the employee’s supervisor’ feedback on the impact of the performance management system on job satisfaction and supervisor–employee relationship. Design/methodology/approach – A quantitative study was conducted, with data collected by questionnaire, where 1815 workers from a customer service company in Portugal participated and with the data analyzed using structural equation model. Findings – Three effects were observed in this study: first, the importance of performance management on the reaction to feedback and on the supervisor–employee relationship; second, reaction to feedback fully mediated the effect of performance management on job satisfaction and third, reaction to feedback partially mediated the effect of the performance management on the supervisor–employee relationship. Originality/value – Despite the growing interest in research on performance management, this study suggests that there are still some areas in need of additional research attention, namely on the important role that adequate feedback to the employee on his/her performance can have. Implications for research on performance management are developed. |
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The role of reaction to feedback in the relationship between performance management, job satisfaction and the leader–member exchange (LMX)Performance Management; Job Satisfaction; Leader–Member Exchange; Reaction to FeedbackPurpose – Due to the importance of performance management in any organizational structure, the present study aims to analyze the mediating role of an employee’s reaction to the employee’s supervisor’ feedback on the impact of the performance management system on job satisfaction and supervisor–employee relationship. Design/methodology/approach – A quantitative study was conducted, with data collected by questionnaire, where 1815 workers from a customer service company in Portugal participated and with the data analyzed using structural equation model. Findings – Three effects were observed in this study: first, the importance of performance management on the reaction to feedback and on the supervisor–employee relationship; second, reaction to feedback fully mediated the effect of performance management on job satisfaction and third, reaction to feedback partially mediated the effect of the performance management on the supervisor–employee relationship. Originality/value – Despite the growing interest in research on performance management, this study suggests that there are still some areas in need of additional research attention, namely on the important role that adequate feedback to the employee on his/her performance can have. Implications for research on performance management are developed.Repositório da Universidade de LisboaCesário, FranciscoRodrigues, AnteroCastanheira, FilipaSabino, Ana2024-03-13T17:50:46Z2022-03-142022-03-14T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10400.5/30368engCesário, F., Rodrigues, A., Castanheira, F. and Sabino, A. (2022), "The role of reaction to feedback in the relationship between performance management, job satisfaction and the leader–member exchange (LMX)", EuroMed Journal of Business, Vol. 18 No. 1, pp. 129-144. https://doi.org/10.1108/EMJB-04-2021-005410.1108/EMJB-04-2021-0054info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-17T01:34:02Zoai:www.repository.utl.pt:10400.5/30368Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T04:01:47.534562Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
The role of reaction to feedback in the relationship between performance management, job satisfaction and the leader–member exchange (LMX) |
title |
The role of reaction to feedback in the relationship between performance management, job satisfaction and the leader–member exchange (LMX) |
spellingShingle |
The role of reaction to feedback in the relationship between performance management, job satisfaction and the leader–member exchange (LMX) Cesário, Francisco Performance Management; Job Satisfaction; Leader–Member Exchange; Reaction to Feedback |
title_short |
The role of reaction to feedback in the relationship between performance management, job satisfaction and the leader–member exchange (LMX) |
title_full |
The role of reaction to feedback in the relationship between performance management, job satisfaction and the leader–member exchange (LMX) |
title_fullStr |
The role of reaction to feedback in the relationship between performance management, job satisfaction and the leader–member exchange (LMX) |
title_full_unstemmed |
The role of reaction to feedback in the relationship between performance management, job satisfaction and the leader–member exchange (LMX) |
title_sort |
The role of reaction to feedback in the relationship between performance management, job satisfaction and the leader–member exchange (LMX) |
author |
Cesário, Francisco |
author_facet |
Cesário, Francisco Rodrigues, Antero Castanheira, Filipa Sabino, Ana |
author_role |
author |
author2 |
Rodrigues, Antero Castanheira, Filipa Sabino, Ana |
author2_role |
author author author |
dc.contributor.none.fl_str_mv |
Repositório da Universidade de Lisboa |
dc.contributor.author.fl_str_mv |
Cesário, Francisco Rodrigues, Antero Castanheira, Filipa Sabino, Ana |
dc.subject.por.fl_str_mv |
Performance Management; Job Satisfaction; Leader–Member Exchange; Reaction to Feedback |
topic |
Performance Management; Job Satisfaction; Leader–Member Exchange; Reaction to Feedback |
description |
Purpose – Due to the importance of performance management in any organizational structure, the present study aims to analyze the mediating role of an employee’s reaction to the employee’s supervisor’ feedback on the impact of the performance management system on job satisfaction and supervisor–employee relationship. Design/methodology/approach – A quantitative study was conducted, with data collected by questionnaire, where 1815 workers from a customer service company in Portugal participated and with the data analyzed using structural equation model. Findings – Three effects were observed in this study: first, the importance of performance management on the reaction to feedback and on the supervisor–employee relationship; second, reaction to feedback fully mediated the effect of performance management on job satisfaction and third, reaction to feedback partially mediated the effect of the performance management on the supervisor–employee relationship. Originality/value – Despite the growing interest in research on performance management, this study suggests that there are still some areas in need of additional research attention, namely on the important role that adequate feedback to the employee on his/her performance can have. Implications for research on performance management are developed. |
publishDate |
2022 |
dc.date.none.fl_str_mv |
2022-03-14 2022-03-14T00:00:00Z 2024-03-13T17:50:46Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10400.5/30368 |
url |
http://hdl.handle.net/10400.5/30368 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
Cesário, F., Rodrigues, A., Castanheira, F. and Sabino, A. (2022), "The role of reaction to feedback in the relationship between performance management, job satisfaction and the leader–member exchange (LMX)", EuroMed Journal of Business, Vol. 18 No. 1, pp. 129-144. https://doi.org/10.1108/EMJB-04-2021-0054 10.1108/EMJB-04-2021-0054 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
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Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
repository.mail.fl_str_mv |
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1799138190738587648 |