Emotional labor in healthcare: the role of work perceptions and personality traits
Autor(a) principal: | |
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Data de Publicação: | 2022 |
Outros Autores: | , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10400.14/40276 |
Resumo: | Using the Job Demands-Resources (JD-R) model as the theoretical framework, this study investigates how the perception of the work environment predicts the emotional labor strategies, and the moderating effect of personality traits on this relationship. Data were collected through the Portuguese Nurses Council, yielding 180 valid questionnaires. The perceptions of the work environment were measured through the Practice Environment Scale for Nurse Working Index (PES-NWI). Emotional labor strategies and the personality traits, in turn, were measured through the Emotional Labor Scale (ELS) and the Big Five Inventory Scale (BFIS) respectively. The hypothesized model was tested through a hierarchical multiple regression and bias-corrected bootstrap analyses (using 1000 bootstrap samples) with the PROCESS macros. The results reveal a negative relationship between perception of the work environment and the adoption of a deep acting strategy. This relationship happens when individuals score high in consciousness and openness and when individuals score low in extraversion, agreeableness, and neuroticism. When healthcare institutions offer a good work environment, nurses try to do their utmost to make their emotions correspond with what is expected of them. Thus, healthcare managers need to better understand how organizational policies and practices are translated into the work environment. |
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Emotional labor in healthcare: the role of work perceptions and personality traitsEmotional laborNursing work environmentPersonality traitsJD-R ModelUsing the Job Demands-Resources (JD-R) model as the theoretical framework, this study investigates how the perception of the work environment predicts the emotional labor strategies, and the moderating effect of personality traits on this relationship. Data were collected through the Portuguese Nurses Council, yielding 180 valid questionnaires. The perceptions of the work environment were measured through the Practice Environment Scale for Nurse Working Index (PES-NWI). Emotional labor strategies and the personality traits, in turn, were measured through the Emotional Labor Scale (ELS) and the Big Five Inventory Scale (BFIS) respectively. The hypothesized model was tested through a hierarchical multiple regression and bias-corrected bootstrap analyses (using 1000 bootstrap samples) with the PROCESS macros. The results reveal a negative relationship between perception of the work environment and the adoption of a deep acting strategy. This relationship happens when individuals score high in consciousness and openness and when individuals score low in extraversion, agreeableness, and neuroticism. When healthcare institutions offer a good work environment, nurses try to do their utmost to make their emotions correspond with what is expected of them. Thus, healthcare managers need to better understand how organizational policies and practices are translated into the work environment.Veritati - Repositório Institucional da Universidade Católica PortuguesaDias, Joana CarmoSilva, Susana Costa eRosario, Alberico2023-02-16T10:00:08Z2022-122022-12-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10400.14/40276eng1544-14581528-2686-21-S6-26info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-07-12T17:45:49Zoai:repositorio.ucp.pt:10400.14/40276Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T18:33:00.082963Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Emotional labor in healthcare: the role of work perceptions and personality traits |
title |
Emotional labor in healthcare: the role of work perceptions and personality traits |
spellingShingle |
Emotional labor in healthcare: the role of work perceptions and personality traits Dias, Joana Carmo Emotional labor Nursing work environment Personality traits JD-R Model |
title_short |
Emotional labor in healthcare: the role of work perceptions and personality traits |
title_full |
Emotional labor in healthcare: the role of work perceptions and personality traits |
title_fullStr |
Emotional labor in healthcare: the role of work perceptions and personality traits |
title_full_unstemmed |
Emotional labor in healthcare: the role of work perceptions and personality traits |
title_sort |
Emotional labor in healthcare: the role of work perceptions and personality traits |
author |
Dias, Joana Carmo |
author_facet |
Dias, Joana Carmo Silva, Susana Costa e Rosario, Alberico |
author_role |
author |
author2 |
Silva, Susana Costa e Rosario, Alberico |
author2_role |
author author |
dc.contributor.none.fl_str_mv |
Veritati - Repositório Institucional da Universidade Católica Portuguesa |
dc.contributor.author.fl_str_mv |
Dias, Joana Carmo Silva, Susana Costa e Rosario, Alberico |
dc.subject.por.fl_str_mv |
Emotional labor Nursing work environment Personality traits JD-R Model |
topic |
Emotional labor Nursing work environment Personality traits JD-R Model |
description |
Using the Job Demands-Resources (JD-R) model as the theoretical framework, this study investigates how the perception of the work environment predicts the emotional labor strategies, and the moderating effect of personality traits on this relationship. Data were collected through the Portuguese Nurses Council, yielding 180 valid questionnaires. The perceptions of the work environment were measured through the Practice Environment Scale for Nurse Working Index (PES-NWI). Emotional labor strategies and the personality traits, in turn, were measured through the Emotional Labor Scale (ELS) and the Big Five Inventory Scale (BFIS) respectively. The hypothesized model was tested through a hierarchical multiple regression and bias-corrected bootstrap analyses (using 1000 bootstrap samples) with the PROCESS macros. The results reveal a negative relationship between perception of the work environment and the adoption of a deep acting strategy. This relationship happens when individuals score high in consciousness and openness and when individuals score low in extraversion, agreeableness, and neuroticism. When healthcare institutions offer a good work environment, nurses try to do their utmost to make their emotions correspond with what is expected of them. Thus, healthcare managers need to better understand how organizational policies and practices are translated into the work environment. |
publishDate |
2022 |
dc.date.none.fl_str_mv |
2022-12 2022-12-01T00:00:00Z 2023-02-16T10:00:08Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10400.14/40276 |
url |
http://hdl.handle.net/10400.14/40276 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
1544-1458 1528-2686-21-S6-26 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
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Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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1799132056157945856 |