Q-model: Um modelo bidimensional de maturidade para o e-government
Autor(a) principal: | |
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Data de Publicação: | 2011 |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10773/8862 |
Resumo: | In this article we present and discuss the Q-Model - a two-dimensional maturity model for e-government. Although it is the result of a synthesis effort on previously proposed maturity models, it innovates by using two dimensions of analysis: interaction in service delivery; and integration of the service delivery from the client's perspective. This approach allows the classification of a broader spectrum of e-government initiatives and suggests that multiple maturity paths can be followed from traditional face-to-face non-integrated government environments to fully multi-channel and trannsversally integrated e-government scenarios. We argue that the Q-Model contributes to shift the focus from interaction driven e-government development to a development approach that balances interaction with integration concerns. This is especially relevant since governments tend to postpone integration objectives because they are harder to achieve and have less immediate visibility. |
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Q-model: Um modelo bidimensional de maturidade para o e-governmentE-government; maturidade; interoperabilidade; prestação eletrónica de serviços; administração públicaIn this article we present and discuss the Q-Model - a two-dimensional maturity model for e-government. Although it is the result of a synthesis effort on previously proposed maturity models, it innovates by using two dimensions of analysis: interaction in service delivery; and integration of the service delivery from the client's perspective. This approach allows the classification of a broader spectrum of e-government initiatives and suggests that multiple maturity paths can be followed from traditional face-to-face non-integrated government environments to fully multi-channel and trannsversally integrated e-government scenarios. We argue that the Q-Model contributes to shift the focus from interaction driven e-government development to a development approach that balances interaction with integration concerns. This is especially relevant since governments tend to postpone integration objectives because they are harder to achieve and have less immediate visibility.AISTI2012-07-31T09:34:44Z2011-01-01T00:00:00Z2011info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10773/8862por1646-9895Dias, G.P.info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-02-22T11:14:57Zoai:ria.ua.pt:10773/8862Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T02:45:49.275402Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Q-model: Um modelo bidimensional de maturidade para o e-government |
title |
Q-model: Um modelo bidimensional de maturidade para o e-government |
spellingShingle |
Q-model: Um modelo bidimensional de maturidade para o e-government Dias, G.P. E-government; maturidade; interoperabilidade; prestação eletrónica de serviços; administração pública |
title_short |
Q-model: Um modelo bidimensional de maturidade para o e-government |
title_full |
Q-model: Um modelo bidimensional de maturidade para o e-government |
title_fullStr |
Q-model: Um modelo bidimensional de maturidade para o e-government |
title_full_unstemmed |
Q-model: Um modelo bidimensional de maturidade para o e-government |
title_sort |
Q-model: Um modelo bidimensional de maturidade para o e-government |
author |
Dias, G.P. |
author_facet |
Dias, G.P. |
author_role |
author |
dc.contributor.author.fl_str_mv |
Dias, G.P. |
dc.subject.por.fl_str_mv |
E-government; maturidade; interoperabilidade; prestação eletrónica de serviços; administração pública |
topic |
E-government; maturidade; interoperabilidade; prestação eletrónica de serviços; administração pública |
description |
In this article we present and discuss the Q-Model - a two-dimensional maturity model for e-government. Although it is the result of a synthesis effort on previously proposed maturity models, it innovates by using two dimensions of analysis: interaction in service delivery; and integration of the service delivery from the client's perspective. This approach allows the classification of a broader spectrum of e-government initiatives and suggests that multiple maturity paths can be followed from traditional face-to-face non-integrated government environments to fully multi-channel and trannsversally integrated e-government scenarios. We argue that the Q-Model contributes to shift the focus from interaction driven e-government development to a development approach that balances interaction with integration concerns. This is especially relevant since governments tend to postpone integration objectives because they are harder to achieve and have less immediate visibility. |
publishDate |
2011 |
dc.date.none.fl_str_mv |
2011-01-01T00:00:00Z 2011 2012-07-31T09:34:44Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10773/8862 |
url |
http://hdl.handle.net/10773/8862 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
1646-9895 |
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info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
AISTI |
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AISTI |
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Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
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RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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