Patient reactions to community pharmacies' roles: evidence from the Portuguese market

Detalhes bibliográficos
Autor(a) principal: Nunes, F. G.
Data de Publicação: 2015
Outros Autores: Anderson, J., Martins, L.
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10071/10502
Resumo: Background: There is little knowledge about how patients perceive and react to the extended role of community pharmacies. Aim: To develop a model describing the expanded role of Portuguese community pharmacies as comprising three roles - medicines supplier, advice provider and community health promoter - and two important patient reactions: satisfaction and loyalty. Design: In 2010, 1200 face-to-face interviews were conducted with patients of community pharmacies in Portugal. A model comprising the three pharmacy roles and the two patient reactions was developed and tested using structural equation modelling. Results: The results showed that the model was appropriate and that the roles of medicines supplier, advice provider and community health promoter were positively related to patients' satisfaction and loyalty. Conclusions: These results show that patients are aware of the different roles played by community pharmacies in Portugal. The data support the idea that the movement of Portuguese pharmacists' extended role, framed within a global context where society sends expectations regarding the role of organizations in the community in which they operate, is producing positive results for both patients and pharmacists.
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spelling Patient reactions to community pharmacies' roles: evidence from the Portuguese marketCommunity pharmacy rolesLoyaltyPharmacy patientsSatisfactionBackground: There is little knowledge about how patients perceive and react to the extended role of community pharmacies. Aim: To develop a model describing the expanded role of Portuguese community pharmacies as comprising three roles - medicines supplier, advice provider and community health promoter - and two important patient reactions: satisfaction and loyalty. Design: In 2010, 1200 face-to-face interviews were conducted with patients of community pharmacies in Portugal. A model comprising the three pharmacy roles and the two patient reactions was developed and tested using structural equation modelling. Results: The results showed that the model was appropriate and that the roles of medicines supplier, advice provider and community health promoter were positively related to patients' satisfaction and loyalty. Conclusions: These results show that patients are aware of the different roles played by community pharmacies in Portugal. The data support the idea that the movement of Portuguese pharmacists' extended role, framed within a global context where society sends expectations regarding the role of organizations in the community in which they operate, is producing positive results for both patients and pharmacists.Wiley2016-01-04T11:55:37Z2015-01-01T00:00:00Z20152019-05-09T11:17:54Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10071/10502eng1369-651310.1111/hex.12269Nunes, F. G.Anderson, J.Martins, L.info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-11-09T17:42:23Zoai:repositorio.iscte-iul.pt:10071/10502Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T22:19:48.841242Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Patient reactions to community pharmacies' roles: evidence from the Portuguese market
title Patient reactions to community pharmacies' roles: evidence from the Portuguese market
spellingShingle Patient reactions to community pharmacies' roles: evidence from the Portuguese market
Nunes, F. G.
Community pharmacy roles
Loyalty
Pharmacy patients
Satisfaction
title_short Patient reactions to community pharmacies' roles: evidence from the Portuguese market
title_full Patient reactions to community pharmacies' roles: evidence from the Portuguese market
title_fullStr Patient reactions to community pharmacies' roles: evidence from the Portuguese market
title_full_unstemmed Patient reactions to community pharmacies' roles: evidence from the Portuguese market
title_sort Patient reactions to community pharmacies' roles: evidence from the Portuguese market
author Nunes, F. G.
author_facet Nunes, F. G.
Anderson, J.
Martins, L.
author_role author
author2 Anderson, J.
Martins, L.
author2_role author
author
dc.contributor.author.fl_str_mv Nunes, F. G.
Anderson, J.
Martins, L.
dc.subject.por.fl_str_mv Community pharmacy roles
Loyalty
Pharmacy patients
Satisfaction
topic Community pharmacy roles
Loyalty
Pharmacy patients
Satisfaction
description Background: There is little knowledge about how patients perceive and react to the extended role of community pharmacies. Aim: To develop a model describing the expanded role of Portuguese community pharmacies as comprising three roles - medicines supplier, advice provider and community health promoter - and two important patient reactions: satisfaction and loyalty. Design: In 2010, 1200 face-to-face interviews were conducted with patients of community pharmacies in Portugal. A model comprising the three pharmacy roles and the two patient reactions was developed and tested using structural equation modelling. Results: The results showed that the model was appropriate and that the roles of medicines supplier, advice provider and community health promoter were positively related to patients' satisfaction and loyalty. Conclusions: These results show that patients are aware of the different roles played by community pharmacies in Portugal. The data support the idea that the movement of Portuguese pharmacists' extended role, framed within a global context where society sends expectations regarding the role of organizations in the community in which they operate, is producing positive results for both patients and pharmacists.
publishDate 2015
dc.date.none.fl_str_mv 2015-01-01T00:00:00Z
2015
2016-01-04T11:55:37Z
2019-05-09T11:17:54Z
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dc.language.iso.fl_str_mv eng
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dc.relation.none.fl_str_mv 1369-6513
10.1111/hex.12269
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