Da proteção do negócio em hotelaria

• Autor(a) principal: Silva, Guilherme Castela das Neves
• Data de Publicação: 2020
• Tipo de documento: Dissertação
• Idioma: por
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://hdl.handle.net/10362/106601
• topic: Gestão da segurança; Segurança no turismo; Terrorismo; Cooperação; Resiliência; Security management; Tourism security; Terrorism; Cooperation; Resilience; Direito

In a world that is getting more and more complex regarding the threats to everyone’s safety, we aim to understand in which way hotel units are prepared to respond to the terrorism threat, in order to guarantee the safety of the touristic destination itself. This investigation with the title “Of business protection in hospitality - terrorism and resilience” aims to understand how security is conceptualized within the Portuguese hospitality industry, comparing it to other three European destinations, through a series of short interviews to hospitality security leaders, an interview to the president of the Portuguese Association of Security Directors and other literary works. This work is divided in three chapters, following the rational framework, where we first define the theoretical standpoint, then the second chapter where we define the methodology and, finally, the investigation analysis through the interviews. We have taken the examples of cities like London, Paris and Barcelona, where we found distinctive results that help us understand the reach of safety and security cultures within big European cities. With the development of the investigation, we conclude how different hotel units put in practice different security concepts and how they communicate among each other and with public authorities to create safe environments that promote the touristic destination itself.