Implementing an online pharmaceutical service using design science research

Detalhes bibliográficos
Autor(a) principal: Lapão, Luís Velez
Data de Publicação: 2017
Outros Autores: Da Silva, Miguel Mira, Gregório, João
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: https://doi.org/10.1186/s12911-017-0428-2
Resumo: Background: The rising prevalence of chronic diseases is pressing health systems to introduce reforms. Primary healthcare and multidisciplinary models have been suggested as approaches to deal with this challenge, with new roles for nurses and pharmacists being advocated. More recently, implementing healthcare based on information systems and technologies (e.g. eHealth) has been proposed as a way to improve health services. However, implementing online pharmaceutical services, including their adoption by pharmacists and patients, is still an open research question. In this paper we present ePharmacare, a new online pharmaceutical service implemented using Design Science Research. Methods: The Design Science Research Methodology (DSRM) was chosen to implement this online service for chronic diseases management. In the paper, DSRM’s different activities are explained, from the definition of the problem to the evaluation of the artifact. During the design and development activities, surveys, observations, focus groups, and eye-tracking glasses were used to validate pharmacists’ and patients’ requirements. During the demonstration and evaluation activities the new service was used with real-world pharmacists and patients. Results: The results show the contribution of DSRM in the implementation of online services for pharmacies. We found that pharmacists spend only 50% of their time interacting with patients, uncovering a clear opportunity to implement online pharmaceutical care services. On the other hand, patients that regularly visit the same pharmacy recognize the value in patient follow-up demanding to use channels such as the Internet for their pharmacy interactions. Limitations were identified regarding the high workload of pharmacists, but particularly their lack of know-how and experience in dealing with information systems (IST) for the provision of pharmaceutical services. Conclusions: This paper summarizes a research project in which an online pharmaceutical service was proposed, designed, developed, demonstrated and evaluated using DSRM. The main barriers for pharmacists’ adoption of online pharmaceutical services provision were the lack of time, time management and information systems usage skills, as well as a precise role definition within pharmacies. These problems can be addressed with proper training and services reorganization, two proposals to be investigated in future works.
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spelling Implementing an online pharmaceutical service using design science researchDesign science researchOnline servicesPatient experiencePharmaceutical servicesServices implementationHealth PolicyHealth InformaticsSDG 3 - Good Health and Well-beingBackground: The rising prevalence of chronic diseases is pressing health systems to introduce reforms. Primary healthcare and multidisciplinary models have been suggested as approaches to deal with this challenge, with new roles for nurses and pharmacists being advocated. More recently, implementing healthcare based on information systems and technologies (e.g. eHealth) has been proposed as a way to improve health services. However, implementing online pharmaceutical services, including their adoption by pharmacists and patients, is still an open research question. In this paper we present ePharmacare, a new online pharmaceutical service implemented using Design Science Research. Methods: The Design Science Research Methodology (DSRM) was chosen to implement this online service for chronic diseases management. In the paper, DSRM’s different activities are explained, from the definition of the problem to the evaluation of the artifact. During the design and development activities, surveys, observations, focus groups, and eye-tracking glasses were used to validate pharmacists’ and patients’ requirements. During the demonstration and evaluation activities the new service was used with real-world pharmacists and patients. Results: The results show the contribution of DSRM in the implementation of online services for pharmacies. We found that pharmacists spend only 50% of their time interacting with patients, uncovering a clear opportunity to implement online pharmaceutical care services. On the other hand, patients that regularly visit the same pharmacy recognize the value in patient follow-up demanding to use channels such as the Internet for their pharmacy interactions. Limitations were identified regarding the high workload of pharmacists, but particularly their lack of know-how and experience in dealing with information systems (IST) for the provision of pharmaceutical services. Conclusions: This paper summarizes a research project in which an online pharmaceutical service was proposed, designed, developed, demonstrated and evaluated using DSRM. The main barriers for pharmacists’ adoption of online pharmaceutical services provision were the lack of time, time management and information systems usage skills, as well as a precise role definition within pharmacies. These problems can be addressed with proper training and services reorganization, two proposals to be investigated in future works.Instituto de Higiene e Medicina Tropical (IHMT)Global Health and Tropical Medicine (GHTM)Population health, policies and services (PPS)RUNLapão, Luís VelezDa Silva, Miguel MiraGregório, João2018-05-10T22:18:36Z2017-03-272017-03-27T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttps://doi.org/10.1186/s12911-017-0428-2engPURE: 3282632http://www.scopus.com/inward/record.url?scp=85016289250&partnerID=8YFLogxKhttps://doi.org/10.1186/s12911-017-0428-2info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T04:19:55Zoai:run.unl.pt:10362/36498Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:30:31.513444Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Implementing an online pharmaceutical service using design science research
title Implementing an online pharmaceutical service using design science research
spellingShingle Implementing an online pharmaceutical service using design science research
Lapão, Luís Velez
Design science research
Online services
Patient experience
Pharmaceutical services
Services implementation
Health Policy
Health Informatics
SDG 3 - Good Health and Well-being
title_short Implementing an online pharmaceutical service using design science research
title_full Implementing an online pharmaceutical service using design science research
title_fullStr Implementing an online pharmaceutical service using design science research
title_full_unstemmed Implementing an online pharmaceutical service using design science research
title_sort Implementing an online pharmaceutical service using design science research
author Lapão, Luís Velez
author_facet Lapão, Luís Velez
Da Silva, Miguel Mira
Gregório, João
author_role author
author2 Da Silva, Miguel Mira
Gregório, João
author2_role author
author
dc.contributor.none.fl_str_mv Instituto de Higiene e Medicina Tropical (IHMT)
Global Health and Tropical Medicine (GHTM)
Population health, policies and services (PPS)
RUN
dc.contributor.author.fl_str_mv Lapão, Luís Velez
Da Silva, Miguel Mira
Gregório, João
dc.subject.por.fl_str_mv Design science research
Online services
Patient experience
Pharmaceutical services
Services implementation
Health Policy
Health Informatics
SDG 3 - Good Health and Well-being
topic Design science research
Online services
Patient experience
Pharmaceutical services
Services implementation
Health Policy
Health Informatics
SDG 3 - Good Health and Well-being
description Background: The rising prevalence of chronic diseases is pressing health systems to introduce reforms. Primary healthcare and multidisciplinary models have been suggested as approaches to deal with this challenge, with new roles for nurses and pharmacists being advocated. More recently, implementing healthcare based on information systems and technologies (e.g. eHealth) has been proposed as a way to improve health services. However, implementing online pharmaceutical services, including their adoption by pharmacists and patients, is still an open research question. In this paper we present ePharmacare, a new online pharmaceutical service implemented using Design Science Research. Methods: The Design Science Research Methodology (DSRM) was chosen to implement this online service for chronic diseases management. In the paper, DSRM’s different activities are explained, from the definition of the problem to the evaluation of the artifact. During the design and development activities, surveys, observations, focus groups, and eye-tracking glasses were used to validate pharmacists’ and patients’ requirements. During the demonstration and evaluation activities the new service was used with real-world pharmacists and patients. Results: The results show the contribution of DSRM in the implementation of online services for pharmacies. We found that pharmacists spend only 50% of their time interacting with patients, uncovering a clear opportunity to implement online pharmaceutical care services. On the other hand, patients that regularly visit the same pharmacy recognize the value in patient follow-up demanding to use channels such as the Internet for their pharmacy interactions. Limitations were identified regarding the high workload of pharmacists, but particularly their lack of know-how and experience in dealing with information systems (IST) for the provision of pharmaceutical services. Conclusions: This paper summarizes a research project in which an online pharmaceutical service was proposed, designed, developed, demonstrated and evaluated using DSRM. The main barriers for pharmacists’ adoption of online pharmaceutical services provision were the lack of time, time management and information systems usage skills, as well as a precise role definition within pharmacies. These problems can be addressed with proper training and services reorganization, two proposals to be investigated in future works.
publishDate 2017
dc.date.none.fl_str_mv 2017-03-27
2017-03-27T00:00:00Z
2018-05-10T22:18:36Z
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dc.language.iso.fl_str_mv eng
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http://www.scopus.com/inward/record.url?scp=85016289250&partnerID=8YFLogxK
https://doi.org/10.1186/s12911-017-0428-2
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