E-government services and user satisfaction in a municipality

Detalhes bibliográficos
Autor(a) principal: Díaz Shupingahua , Marlith
Data de Publicação: 2022
Outros Autores: Pizzán-Tomanguillo, Nieves del Pilar, Rosales Bardalez , Carlos Daniel, Reátegui Salas, José Alfredo, Pizzán-Tomanguillo , Sandra Lucero
Tipo de documento: Artigo
Idioma: spa
Título da fonte: Sapienza (Curitiba)
Texto Completo: https://journals.sapienzaeditorial.com/index.php/SIJIS/article/view/258
Resumo: The general purpose of the study is to determine the relationship between e-government services and user satisfaction in a district municipality, San Martín, 2021. Regarding the methodological aspect, it is of a basic type and non-experimental design. The sample consisted of 145 users from a district municipality, the sampling was probabilistic, whose applied instrument was the questionnaire. General results: The level of e-government services is 75% average because users do not have updated data, which affects the correct completion of requests and procedures, which are not properly registered and programmed. The level of user satisfaction in a district municipality, San Martín, is 77% average. The relationship between the dimensions of e-government services and user satisfaction in a district municipality, San Martín, is significant, with a bilateral significance of 0.000 and a level of Spearman's Rho determining coefficient of 0.597; 0.351; 0.457 and 0.509. Conclusion: e-government services and user satisfaction have a significant relationship, given that the obtained bilateral significance of .000 and a Spearman Rho correlation coefficient of 701.
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spelling E-government services and user satisfaction in a municipalityServicios de e-gobierno y satisfacción del usuario en una municipalidadServiços de governo eletrônico e satisfação do usuário em um municípioServiços de governo eletrônico, satisfação do usuário, plataformas digitaise-government services, user satisfaction, digital platformsServicios e-gobierno, satisfacción del usuario, plataformas digitalesThe general purpose of the study is to determine the relationship between e-government services and user satisfaction in a district municipality, San Martín, 2021. Regarding the methodological aspect, it is of a basic type and non-experimental design. The sample consisted of 145 users from a district municipality, the sampling was probabilistic, whose applied instrument was the questionnaire. General results: The level of e-government services is 75% average because users do not have updated data, which affects the correct completion of requests and procedures, which are not properly registered and programmed. The level of user satisfaction in a district municipality, San Martín, is 77% average. The relationship between the dimensions of e-government services and user satisfaction in a district municipality, San Martín, is significant, with a bilateral significance of 0.000 and a level of Spearman's Rho determining coefficient of 0.597; 0.351; 0.457 and 0.509. Conclusion: e-government services and user satisfaction have a significant relationship, given that the obtained bilateral significance of .000 and a Spearman Rho correlation coefficient of 701.El estudio tiene como propósito general determinar la relación entre los servicios de e-gobierno y la satisfacción del usuario en una municipalidad distrital, San Martín, 2021. Con respecto al aspecto metodológico es de tipo básica y diseño no experimental. La muestra estuvo constituida por 145 usuarios de una municipalidad distrital, el muestreo fue probabilístico, cuyo instrumento aplicado fue el cuestionario. Resultados generales: El nivel de los servicios e-gobierno es medio en un 75% porque los usuarios no cuentan con datos actualizados, el cual afecta la correcta realización de las solicitudes y trámites, los mismos que no son registrados y programados apropiadamente. El nivel de la satisfacción del usuario en una municipalidad distrital, San Martín es medio en un 77%. La relación entre las dimensiones de los servicios de e-gobierno y la satisfacción del usuario en una municipalidad distrital, San Martín es significativo, con una significancia bilateral de 0,000 y un nivel de coeficiente determinante de Rho de Spearman de 0,597; 0,351; 0,457 y 0,509. Conclusión: Los servicios de e-gobierno y la satisfacción del usuario tienen relación significativa, visto que significancia bilateral obtenida de ,000 y un coeficiente de correlación de Rho de Spearman ,701.O objetivo geral do estudo é determinar a relação entre os serviços de governo eletrônico e a satisfação do usuário em um município do distrito de San Martín, 2021. Quanto ao aspecto metodológico, é de desenho básico e não experimental. A amostra foi composta por 145 usuários de um município distrital, a amostragem foi probabilística, cujo instrumento aplicado foi o questionário. Resultados gerais: O nível de serviços de governo eletrônico é médio em 75% porque os usuários não possuem dados atualizados, o que afeta a execução correta de solicitações e procedimentos, que não são registrados e programados adequadamente. O nível de satisfação do usuário em um município do distrito, San Martín, é médio em 77%. A relação entre as dimensões dos serviços de governo eletrônico e a satisfação do usuário em um município distrital, San Martín, é significativa, com significância bilateral de 0,000 e nível de coeficiente determinante do Rho de Spearman de 0,597; 0,351; 0,457 e 0,509. Conclusão: Os serviços de governo eletrônico e a satisfação do usuário têm uma relação significativa, visto que a significância bilateral obtida foi de 0,000 e o coeficiente de correlação de Spearman Rho foi de 0,701.Sapienza Grupo Editorial2022-02-15info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://journals.sapienzaeditorial.com/index.php/SIJIS/article/view/25810.51798/sijis.v3i1.258Sapienza: International Journal of Interdisciplinary Studies; Vol. 3 No. 1 (2022): Interdisciplinary studies and essays: Free subject; 728-744Sapienza: International Journal of Interdisciplinary Studies; Vol. 3 Núm. 1 (2022): Estudios y ensayos interdisciplinarios: Temática libre; 728-744Sapienza: International Journal of Interdisciplinary Studies; v. 3 n. 1 (2022): Estudos e ensaios interdisciplinares: Tema livre; 728-7442675-978010.51798/sijis.v3i1reponame:Sapienza (Curitiba)instname:Sapienza Grupo Editorialinstacron:SAPIENZAspahttps://journals.sapienzaeditorial.com/index.php/SIJIS/article/view/258/137Copyright (c) 2022 Marlith Díaz Shupingahua , Nieves del Pilar Pizzán-Tomanguillo, Carlos Daniel Rosales Bardalez , José Alfredo Reátegui Salas, Sandra Lucero Pizzán-Tomanguillo https://creativecommons.org/licenses/by-nc-nd/4.0info:eu-repo/semantics/openAccessDíaz Shupingahua , Marlith Pizzán-Tomanguillo, Nieves del Pilar Rosales Bardalez , Carlos Daniel Reátegui Salas, José AlfredoPizzán-Tomanguillo , Sandra Lucero2022-12-26T21:31:43Zoai:ojs2.journals.sapienzaeditorial.com:article/258Revistahttps://journals.sapienzaeditorial.com/index.php/SIJISPRIhttps://journals.sapienzaeditorial.com/index.php/SIJIS/oaieditor@sapienzaeditorial.com2675-97802675-9780opendoar:2023-01-12T16:42:53.160814Sapienza (Curitiba) - Sapienza Grupo Editorialfalse
dc.title.none.fl_str_mv E-government services and user satisfaction in a municipality
Servicios de e-gobierno y satisfacción del usuario en una municipalidad
Serviços de governo eletrônico e satisfação do usuário em um município
title E-government services and user satisfaction in a municipality
spellingShingle E-government services and user satisfaction in a municipality
Díaz Shupingahua , Marlith
Serviços de governo eletrônico, satisfação do usuário, plataformas digitais
e-government services, user satisfaction, digital platforms
Servicios e-gobierno, satisfacción del usuario, plataformas digitales
title_short E-government services and user satisfaction in a municipality
title_full E-government services and user satisfaction in a municipality
title_fullStr E-government services and user satisfaction in a municipality
title_full_unstemmed E-government services and user satisfaction in a municipality
title_sort E-government services and user satisfaction in a municipality
author Díaz Shupingahua , Marlith
author_facet Díaz Shupingahua , Marlith
Pizzán-Tomanguillo, Nieves del Pilar
Rosales Bardalez , Carlos Daniel
Reátegui Salas, José Alfredo
Pizzán-Tomanguillo , Sandra Lucero
author_role author
author2 Pizzán-Tomanguillo, Nieves del Pilar
Rosales Bardalez , Carlos Daniel
Reátegui Salas, José Alfredo
Pizzán-Tomanguillo , Sandra Lucero
author2_role author
author
author
author
dc.contributor.author.fl_str_mv Díaz Shupingahua , Marlith
Pizzán-Tomanguillo, Nieves del Pilar
Rosales Bardalez , Carlos Daniel
Reátegui Salas, José Alfredo
Pizzán-Tomanguillo , Sandra Lucero
dc.subject.por.fl_str_mv Serviços de governo eletrônico, satisfação do usuário, plataformas digitais
e-government services, user satisfaction, digital platforms
Servicios e-gobierno, satisfacción del usuario, plataformas digitales
topic Serviços de governo eletrônico, satisfação do usuário, plataformas digitais
e-government services, user satisfaction, digital platforms
Servicios e-gobierno, satisfacción del usuario, plataformas digitales
description The general purpose of the study is to determine the relationship between e-government services and user satisfaction in a district municipality, San Martín, 2021. Regarding the methodological aspect, it is of a basic type and non-experimental design. The sample consisted of 145 users from a district municipality, the sampling was probabilistic, whose applied instrument was the questionnaire. General results: The level of e-government services is 75% average because users do not have updated data, which affects the correct completion of requests and procedures, which are not properly registered and programmed. The level of user satisfaction in a district municipality, San Martín, is 77% average. The relationship between the dimensions of e-government services and user satisfaction in a district municipality, San Martín, is significant, with a bilateral significance of 0.000 and a level of Spearman's Rho determining coefficient of 0.597; 0.351; 0.457 and 0.509. Conclusion: e-government services and user satisfaction have a significant relationship, given that the obtained bilateral significance of .000 and a Spearman Rho correlation coefficient of 701.
publishDate 2022
dc.date.none.fl_str_mv 2022-02-15
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://journals.sapienzaeditorial.com/index.php/SIJIS/article/view/258
10.51798/sijis.v3i1.258
url https://journals.sapienzaeditorial.com/index.php/SIJIS/article/view/258
identifier_str_mv 10.51798/sijis.v3i1.258
dc.language.iso.fl_str_mv spa
language spa
dc.relation.none.fl_str_mv https://journals.sapienzaeditorial.com/index.php/SIJIS/article/view/258/137
dc.rights.driver.fl_str_mv https://creativecommons.org/licenses/by-nc-nd/4.0
info:eu-repo/semantics/openAccess
rights_invalid_str_mv https://creativecommons.org/licenses/by-nc-nd/4.0
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Sapienza Grupo Editorial
publisher.none.fl_str_mv Sapienza Grupo Editorial
dc.source.none.fl_str_mv Sapienza: International Journal of Interdisciplinary Studies; Vol. 3 No. 1 (2022): Interdisciplinary studies and essays: Free subject; 728-744
Sapienza: International Journal of Interdisciplinary Studies; Vol. 3 Núm. 1 (2022): Estudios y ensayos interdisciplinarios: Temática libre; 728-744
Sapienza: International Journal of Interdisciplinary Studies; v. 3 n. 1 (2022): Estudos e ensaios interdisciplinares: Tema livre; 728-744
2675-9780
10.51798/sijis.v3i1
reponame:Sapienza (Curitiba)
instname:Sapienza Grupo Editorial
instacron:SAPIENZA
instname_str Sapienza Grupo Editorial
instacron_str SAPIENZA
institution SAPIENZA
reponame_str Sapienza (Curitiba)
collection Sapienza (Curitiba)
repository.name.fl_str_mv Sapienza (Curitiba) - Sapienza Grupo Editorial
repository.mail.fl_str_mv editor@sapienzaeditorial.com
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