Evaluation of the implementation of advanced access on the quality indicators of a health unit

• Autor(a) principal: Bonilla, Pedro Pablo de Gusmão
• Data de Publicação: 2020
• Outros Autores: Wollmann, Lucas
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Revista Brasileira de Medicina de Família e Comunidade (Online)
• Texto Completo: https://www.rbmfc.org.br/rbmfc/article/view/2360
• topic: Advanced Access; Indicators and Reagents; Health Centers.; Acceso Avanzado; Indicadores y Reactivos; Centros de Salud.; Acesso Avançado; Indicadores e Reagentes; Centros de Saúde.

Objectives: The main objective was to analyze the access indicators of the Sesc health unit (HU), before and after the implementation of advanced access (AA). As a secondary objective, the performance indicators of the health unit Sesc HU were analyzed, before and after AA. Methods: Cross-sectional descriptive study with analysis of data obtained monthly from the health information system of Grupo Hospitalar Conceição, comparing the period of November/16 - October/17 with November/17 - October/18. Results: After AA, the number of medical appointments increased by 8%, absenteeism in consultations decreased from 6.9% to 3% and the number of different patients treated increased by almost 5%. Regarding the control of chronic diseases, the number of hypertensive patients seen increased and there was also an increase in the percentage of controlled hypertensive patients, from 74% to 77%. The number of diabetics treated increased, as did the percentage of controlled diabetics increased from 73% to 81%. There was a decrease of almost 10% in attendance to patients linked to the US in the reference secondary care services. Discussion: It is possible to consider that the implantation of AA in Sesc HU was associated with an improvement in access indicators, as well as most of the performance indicators analyzed.