Assessment of satisfaction and resolvability of the Telehealth Network Platform in the state of Pará, Brazil

• Autor(a) principal: Natividade, Taiane do Socorro Silva
• Data de Publicação: 2021
• Outros Autores: Gehrke, Michelle Amaral, Dias, Paola dos Santos, Coelho, Paula Yasmin Camilo, Bezerra, Patrícia Oliveira, Magalhães, Ana Carla Carvalho de, Guimarães, Napoleão Braun
• Tipo de documento: Artigo
• Idioma: por; eng
• Título da fonte: Revista Brasileira de Medicina de Família e Comunidade (Online)
• Texto Completo: https://www.rbmfc.org.br/rbmfc/article/view/2411
• topic: Telemedicine; Telemonitoring; Primary health care.; Telemedicina; Telemonitorización; Atención primaria de salud.; Telemedicina; Telemonitoramento; Atenção Primária à Saúde

Introduction: Information technologies have modernized several branches of human activity, including medicine. In this context, telemedicine emerges as an advance in communication technologies applied to medicine. In Brazil, Telehealth is a telemedicine tool in service of public health, and its purpose is to improve the resolvability of Primary Health Care. In the state of Pará, north of Brazil, the Telehealth platform provides assistance to the 144 municipalities in the state. Objective: To assess the resolvability of cases forwarded by teleconsultation and the satisfaction of requesting professionals with the Pará Telehealth Network Center, from the years of 2015 to 2019. Methods: An observational, cross-sectional and quantitative study of a historical series was carried out, in which the Telehealth Platform was consulted to verify data on resolvability, professionals’ satisfaction, and service usage status based on questions automatically generated on the platform. Results: Over the years, resolvability ranged between 45.6% and 70% of avoided referrals to other services, proving to be slightly variable.  The satisfaction of professionals/platform users was high, ranging from 77.9% to 95.45 %, with most requesters being “satisfied” or “very satisfied” with the service. Conclusions: The data suggest the relevance of the program in terms of Primary Health Care support, producing different effects on public health.