Influência da maturidade de Business Intelligence & Analytics sobre usos dos sistemas de medição de desempenho: estudos de caso
Autor(a) principal: | |
---|---|
Data de Publicação: | 2018 |
Tipo de documento: | Tese |
Idioma: | por |
Título da fonte: | Repositório Institucional da UFSCAR |
Texto Completo: | https://repositorio.ufscar.br/handle/ufscar/10742 |
Resumo: | Given the potential that the development of Business Intelligence and Analytics (BI&A) can bring to organizations, in particular to the uses of the Performance Measurement System (PMS), and considering the shortage of works of this nature, this thesis had as main purpose to identify how the development of BI&A capabilities influences the uses of the PMS in organizations. A multiple case study was used as an empirical research object in eight small, medium and large organizations located in the states of São Paulo, Espírito Santo and Minas Gerais. Public and private organizations were studied, encompassing the activities of telecommunications services, call center, e-commerce, cosmetics industry and retail, justice, energy services and water and sewage services. The analysis was performed using interviews with key actors, document analysis and the application of a maturity model of BI&A. The results indicate that as organizations grow in BI&A maturity there are benefits over the analyzed uses of Performance Measurement System: control, improvement and planning. Throughout the development of maturity, the increasing capabilities of BI&A such as, information quality, culture of information use and functionalities (for example, visualization, self-service BI and predictive techniques), leverage the uses of PMS. There are benefits to the uses of PMS in the studied organizations, mainly in the operational management level, in aspects such as performance indicators monitoring, coverage of the use of indicators, business understanding, identification of deviations and problems, capacity to respond to changes and resources management. |
id |
SCAR_e24c75d06d5136c35587eded4a6908f0 |
---|---|
oai_identifier_str |
oai:repositorio.ufscar.br:ufscar/10742 |
network_acronym_str |
SCAR |
network_name_str |
Repositório Institucional da UFSCAR |
repository_id_str |
4322 |
spelling |
Xavier, José Eduardo MendonçaMartins, Roberto Antoniohttp://lattes.cnpq.br/3518820028045730http://lattes.cnpq.br/3490611980245482a0a86f0c-bda1-4c0b-8bc3-c66f6e4388c52018-11-30T13:31:07Z2018-11-30T13:31:07Z2018-07-31XAVIER, José Eduardo Mendonça. Influência da maturidade de Business Intelligence & Analytics sobre usos dos sistemas de medição de desempenho: estudos de caso. 2018. Tese (Doutorado em Engenharia de Produção) – Universidade Federal de São Carlos, São Carlos, 2018. Disponível em: https://repositorio.ufscar.br/handle/ufscar/10742.https://repositorio.ufscar.br/handle/ufscar/10742Given the potential that the development of Business Intelligence and Analytics (BI&A) can bring to organizations, in particular to the uses of the Performance Measurement System (PMS), and considering the shortage of works of this nature, this thesis had as main purpose to identify how the development of BI&A capabilities influences the uses of the PMS in organizations. A multiple case study was used as an empirical research object in eight small, medium and large organizations located in the states of São Paulo, Espírito Santo and Minas Gerais. Public and private organizations were studied, encompassing the activities of telecommunications services, call center, e-commerce, cosmetics industry and retail, justice, energy services and water and sewage services. The analysis was performed using interviews with key actors, document analysis and the application of a maturity model of BI&A. The results indicate that as organizations grow in BI&A maturity there are benefits over the analyzed uses of Performance Measurement System: control, improvement and planning. Throughout the development of maturity, the increasing capabilities of BI&A such as, information quality, culture of information use and functionalities (for example, visualization, self-service BI and predictive techniques), leverage the uses of PMS. There are benefits to the uses of PMS in the studied organizations, mainly in the operational management level, in aspects such as performance indicators monitoring, coverage of the use of indicators, business understanding, identification of deviations and problems, capacity to respond to changes and resources management.Tendo em vista as potencialidades que o desenvolvimento de Business Intelligence & Analytics (BI&A) pode trazer às organizações, em especial aos usos do Sistema de Medição de Desempenho (SMD), e considerando a escassez de trabalhos dessa natureza, esta tese teve como principal objetivo identificar como o desenvolvimento das capacidades de BI&A influencia os usos do SMD em organizações. Utilizou-se como objeto empírico de pesquisa um estudo de casos múltiplos, em oito organizações de pequeno, médio e grande porte situadas nos estados de São Paulo, Espírito Santo e Minas Gerais. Foram estudadas organizações públicas e privadas, englobando as atividades de serviços de telecomunicações, call center, comércio eletrônico, indústria e comércio de cosméticos, justiça, serviços de energia e serviços de água e esgoto. A análise foi realizada utilizando entrevistas a atores-chave, análise documental e aplicação de um modelo de maturidade de BI&A. Os resultados indicam que, à medida que as organizações crescem em maturidade de BI&A há influências sobre os três usos do SMD analisados: controle, melhoria e planejamento. Ao longo do desenvolvimento da maturidade, capacidades crescentes de BI&A como, qualidade da informação, cultura do uso de informações e funcionalidades (por exemplo, recursos de visualização, BI self-service e técnicas preditivas), potencializam os usos do SMD. Há benefícios aos usos do SMD nas organizações estudadas, principalmente na gestão operacional, em aspectos como acompanhamento de indicadores de desempenho, abrangência do uso dos indicadores, compreensão do negócio, identificação de desvios e problemas, capacidade de resposta a mudanças e gestão de recursos.Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)CAPES: Código de financiamento 001porUniversidade Federal de São CarlosCâmpus São CarlosPrograma de Pós-Graduação em Engenharia de Produção - PPGEPUFSCarMedição de DesempenhoCapacidadesMaturidadePerformance measurementBusiness intelligenceMaturityAnalyticsENGENHARIAS::ENGENHARIA DE PRODUCAOInfluência da maturidade de Business Intelligence & Analytics sobre usos dos sistemas de medição de desempenho: estudos de casoInfluence of Business Intelligence & Analytics maturity on uses of performance measurement systems: case studiesinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/doctoralThesisOnline600600cb37ae3b-d3f3-420e-a9bf-9619f56beb59info:eu-repo/semantics/openAccessreponame:Repositório Institucional da UFSCARinstname:Universidade Federal de São Carlos (UFSCAR)instacron:UFSCARORIGINALTese 20181121 JEMX - final.pdfTese 20181121 JEMX - final.pdfTese de Doutoradoapplication/pdf7516809https://repositorio.ufscar.br/bitstream/ufscar/10742/1/Tese%2020181121%20JEMX%20-%20final.pdf267f996f30ffe6aa574431943314106dMD51LICENSElicense.txtlicense.txttext/plain; charset=utf-81957https://repositorio.ufscar.br/bitstream/ufscar/10742/3/license.txtae0398b6f8b235e40ad82cba6c50031dMD53TEXTTese 20181121 JEMX - final.pdf.txtTese 20181121 JEMX - final.pdf.txtExtracted texttext/plain432086https://repositorio.ufscar.br/bitstream/ufscar/10742/4/Tese%2020181121%20JEMX%20-%20final.pdf.txta2bb66f23eafcdfdb8919b44773fee41MD54THUMBNAILTese 20181121 JEMX - final.pdf.jpgTese 20181121 JEMX - final.pdf.jpgIM Thumbnailimage/jpeg6137https://repositorio.ufscar.br/bitstream/ufscar/10742/5/Tese%2020181121%20JEMX%20-%20final.pdf.jpg9424f9bafd73dece9ae5b97613662f49MD55ufscar/107422023-09-18 18:31:18.626oai:repositorio.ufscar.br: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Repositório InstitucionalPUBhttps://repositorio.ufscar.br/oai/requestopendoar:43222023-09-18T18:31:18Repositório Institucional da UFSCAR - Universidade Federal de São Carlos (UFSCAR)false |
dc.title.por.fl_str_mv |
Influência da maturidade de Business Intelligence & Analytics sobre usos dos sistemas de medição de desempenho: estudos de caso |
dc.title.alternative.eng.fl_str_mv |
Influence of Business Intelligence & Analytics maturity on uses of performance measurement systems: case studies |
title |
Influência da maturidade de Business Intelligence & Analytics sobre usos dos sistemas de medição de desempenho: estudos de caso |
spellingShingle |
Influência da maturidade de Business Intelligence & Analytics sobre usos dos sistemas de medição de desempenho: estudos de caso Xavier, José Eduardo Mendonça Medição de Desempenho Capacidades Maturidade Performance measurement Business intelligence Maturity Analytics ENGENHARIAS::ENGENHARIA DE PRODUCAO |
title_short |
Influência da maturidade de Business Intelligence & Analytics sobre usos dos sistemas de medição de desempenho: estudos de caso |
title_full |
Influência da maturidade de Business Intelligence & Analytics sobre usos dos sistemas de medição de desempenho: estudos de caso |
title_fullStr |
Influência da maturidade de Business Intelligence & Analytics sobre usos dos sistemas de medição de desempenho: estudos de caso |
title_full_unstemmed |
Influência da maturidade de Business Intelligence & Analytics sobre usos dos sistemas de medição de desempenho: estudos de caso |
title_sort |
Influência da maturidade de Business Intelligence & Analytics sobre usos dos sistemas de medição de desempenho: estudos de caso |
author |
Xavier, José Eduardo Mendonça |
author_facet |
Xavier, José Eduardo Mendonça |
author_role |
author |
dc.contributor.authorlattes.por.fl_str_mv |
http://lattes.cnpq.br/3490611980245482 |
dc.contributor.author.fl_str_mv |
Xavier, José Eduardo Mendonça |
dc.contributor.advisor1.fl_str_mv |
Martins, Roberto Antonio |
dc.contributor.advisor1Lattes.fl_str_mv |
http://lattes.cnpq.br/3518820028045730 |
dc.contributor.authorID.fl_str_mv |
a0a86f0c-bda1-4c0b-8bc3-c66f6e4388c5 |
contributor_str_mv |
Martins, Roberto Antonio |
dc.subject.por.fl_str_mv |
Medição de Desempenho Capacidades Maturidade Performance measurement |
topic |
Medição de Desempenho Capacidades Maturidade Performance measurement Business intelligence Maturity Analytics ENGENHARIAS::ENGENHARIA DE PRODUCAO |
dc.subject.eng.fl_str_mv |
Business intelligence Maturity Analytics |
dc.subject.cnpq.fl_str_mv |
ENGENHARIAS::ENGENHARIA DE PRODUCAO |
description |
Given the potential that the development of Business Intelligence and Analytics (BI&A) can bring to organizations, in particular to the uses of the Performance Measurement System (PMS), and considering the shortage of works of this nature, this thesis had as main purpose to identify how the development of BI&A capabilities influences the uses of the PMS in organizations. A multiple case study was used as an empirical research object in eight small, medium and large organizations located in the states of São Paulo, Espírito Santo and Minas Gerais. Public and private organizations were studied, encompassing the activities of telecommunications services, call center, e-commerce, cosmetics industry and retail, justice, energy services and water and sewage services. The analysis was performed using interviews with key actors, document analysis and the application of a maturity model of BI&A. The results indicate that as organizations grow in BI&A maturity there are benefits over the analyzed uses of Performance Measurement System: control, improvement and planning. Throughout the development of maturity, the increasing capabilities of BI&A such as, information quality, culture of information use and functionalities (for example, visualization, self-service BI and predictive techniques), leverage the uses of PMS. There are benefits to the uses of PMS in the studied organizations, mainly in the operational management level, in aspects such as performance indicators monitoring, coverage of the use of indicators, business understanding, identification of deviations and problems, capacity to respond to changes and resources management. |
publishDate |
2018 |
dc.date.accessioned.fl_str_mv |
2018-11-30T13:31:07Z |
dc.date.available.fl_str_mv |
2018-11-30T13:31:07Z |
dc.date.issued.fl_str_mv |
2018-07-31 |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/doctoralThesis |
format |
doctoralThesis |
status_str |
publishedVersion |
dc.identifier.citation.fl_str_mv |
XAVIER, José Eduardo Mendonça. Influência da maturidade de Business Intelligence & Analytics sobre usos dos sistemas de medição de desempenho: estudos de caso. 2018. Tese (Doutorado em Engenharia de Produção) – Universidade Federal de São Carlos, São Carlos, 2018. Disponível em: https://repositorio.ufscar.br/handle/ufscar/10742. |
dc.identifier.uri.fl_str_mv |
https://repositorio.ufscar.br/handle/ufscar/10742 |
identifier_str_mv |
XAVIER, José Eduardo Mendonça. Influência da maturidade de Business Intelligence & Analytics sobre usos dos sistemas de medição de desempenho: estudos de caso. 2018. Tese (Doutorado em Engenharia de Produção) – Universidade Federal de São Carlos, São Carlos, 2018. Disponível em: https://repositorio.ufscar.br/handle/ufscar/10742. |
url |
https://repositorio.ufscar.br/handle/ufscar/10742 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.confidence.fl_str_mv |
600 600 |
dc.relation.authority.fl_str_mv |
cb37ae3b-d3f3-420e-a9bf-9619f56beb59 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.publisher.none.fl_str_mv |
Universidade Federal de São Carlos Câmpus São Carlos |
dc.publisher.program.fl_str_mv |
Programa de Pós-Graduação em Engenharia de Produção - PPGEP |
dc.publisher.initials.fl_str_mv |
UFSCar |
publisher.none.fl_str_mv |
Universidade Federal de São Carlos Câmpus São Carlos |
dc.source.none.fl_str_mv |
reponame:Repositório Institucional da UFSCAR instname:Universidade Federal de São Carlos (UFSCAR) instacron:UFSCAR |
instname_str |
Universidade Federal de São Carlos (UFSCAR) |
instacron_str |
UFSCAR |
institution |
UFSCAR |
reponame_str |
Repositório Institucional da UFSCAR |
collection |
Repositório Institucional da UFSCAR |
bitstream.url.fl_str_mv |
https://repositorio.ufscar.br/bitstream/ufscar/10742/1/Tese%2020181121%20JEMX%20-%20final.pdf https://repositorio.ufscar.br/bitstream/ufscar/10742/3/license.txt https://repositorio.ufscar.br/bitstream/ufscar/10742/4/Tese%2020181121%20JEMX%20-%20final.pdf.txt https://repositorio.ufscar.br/bitstream/ufscar/10742/5/Tese%2020181121%20JEMX%20-%20final.pdf.jpg |
bitstream.checksum.fl_str_mv |
267f996f30ffe6aa574431943314106d ae0398b6f8b235e40ad82cba6c50031d a2bb66f23eafcdfdb8919b44773fee41 9424f9bafd73dece9ae5b97613662f49 |
bitstream.checksumAlgorithm.fl_str_mv |
MD5 MD5 MD5 MD5 |
repository.name.fl_str_mv |
Repositório Institucional da UFSCAR - Universidade Federal de São Carlos (UFSCAR) |
repository.mail.fl_str_mv |
|
_version_ |
1802136349843652608 |