Safety Culture and the Communication Process Among Nursing Team Members

• Autor(a) principal: Marques, JULIANA
• Data de Publicação: 2019
• Outros Autores: Alves, Luiz Henrique Pereira, Oliveira, Norival Santolin de, Marta, Cristiano Bertolossi, Silva, Roberto Carlos Lyra da
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Revista Enfermagem Atual In Derme
• Texto Completo: https://revistaenfermagematual.com/index.php/revista/article/view/366

Abstract The security theme has been addressed in the different areas of service delivery to society. The objectives of this study are to characterize the communication process of the nursing team in a philanthropic hospital located in the East of Minas Gerais, and to identify the related aspects. It is a descriptive and exploratory study with a quantitative approach of the case study type. 80 nursing professionals participated in the study. In a hospital environment, errors, mistakes and / or failures in care are situations that may occur. With this in mind, coordinators and managers need not point to errors as individual failures, but rather as failures of the system. When exposing himself, the professional also orders his ideas, the opportunity to express himself orally leads the person to reflections that, without this stimulus, it would not do. We conclude that communication among health teams is a key factor for patient safety. An ineffective communicative process contributes directly to the possibility of errors, thus leading to possible harm to the patient, which in many cases may be irreversible. Keywords: Patient safety; Communication; Medical errors.