Joint optimization of new production, warranty servicing strategy and secondary market supply under consumer returns

Detalhes bibliográficos
Autor(a) principal: Reimann,Marc
Data de Publicação: 2013
Outros Autores: Zhang,Weihua
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Pesquisa operacional (Online)
Texto Completo: http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0101-74382013000300001
Resumo: In this paper, we consider an OEM selling new products to the market offering (i) a warranty period during which defective units are dealt with at no cost for the customer, and (ii) a full refund to customers who return products that do not meet their expectations (consumer returns). The manufacturer has different options for satisfying the warranty cases as well as for utilizing the consumer returns. Warranty cases could be dealt with by repairing the defective units, replacing them with new products, or replacing them with refurbished consumer returns. Alternatively leftover new products or consumer returns can also be sold on a secondary market. We develop a model and derive the OEMs optimal decisions with respect to these options under demand uncertainty on the primary market.
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spelling Joint optimization of new production, warranty servicing strategy and secondary market supply under consumer returnswarranty returnsconsumer returnsrefurbished productssecondary marketwarranty servicingnewsvendor approachIn this paper, we consider an OEM selling new products to the market offering (i) a warranty period during which defective units are dealt with at no cost for the customer, and (ii) a full refund to customers who return products that do not meet their expectations (consumer returns). The manufacturer has different options for satisfying the warranty cases as well as for utilizing the consumer returns. Warranty cases could be dealt with by repairing the defective units, replacing them with new products, or replacing them with refurbished consumer returns. Alternatively leftover new products or consumer returns can also be sold on a secondary market. We develop a model and derive the OEMs optimal decisions with respect to these options under demand uncertainty on the primary market.Sociedade Brasileira de Pesquisa Operacional2013-12-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersiontext/htmlhttp://old.scielo.br/scielo.php?script=sci_arttext&pid=S0101-74382013000300001Pesquisa Operacional v.33 n.3 2013reponame:Pesquisa operacional (Online)instname:Sociedade Brasileira de Pesquisa Operacional (SOBRAPO)instacron:SOBRAPO10.1590/S0101-74382013000300001info:eu-repo/semantics/openAccessReimann,MarcZhang,Weihuaeng2013-12-16T00:00:00Zoai:scielo:S0101-74382013000300001Revistahttp://www.scielo.br/popehttps://old.scielo.br/oai/scielo-oai.php||sobrapo@sobrapo.org.br1678-51420101-7438opendoar:2013-12-16T00:00Pesquisa operacional (Online) - Sociedade Brasileira de Pesquisa Operacional (SOBRAPO)false
dc.title.none.fl_str_mv Joint optimization of new production, warranty servicing strategy and secondary market supply under consumer returns
title Joint optimization of new production, warranty servicing strategy and secondary market supply under consumer returns
spellingShingle Joint optimization of new production, warranty servicing strategy and secondary market supply under consumer returns
Reimann,Marc
warranty returns
consumer returns
refurbished products
secondary market
warranty servicing
newsvendor approach
title_short Joint optimization of new production, warranty servicing strategy and secondary market supply under consumer returns
title_full Joint optimization of new production, warranty servicing strategy and secondary market supply under consumer returns
title_fullStr Joint optimization of new production, warranty servicing strategy and secondary market supply under consumer returns
title_full_unstemmed Joint optimization of new production, warranty servicing strategy and secondary market supply under consumer returns
title_sort Joint optimization of new production, warranty servicing strategy and secondary market supply under consumer returns
author Reimann,Marc
author_facet Reimann,Marc
Zhang,Weihua
author_role author
author2 Zhang,Weihua
author2_role author
dc.contributor.author.fl_str_mv Reimann,Marc
Zhang,Weihua
dc.subject.por.fl_str_mv warranty returns
consumer returns
refurbished products
secondary market
warranty servicing
newsvendor approach
topic warranty returns
consumer returns
refurbished products
secondary market
warranty servicing
newsvendor approach
description In this paper, we consider an OEM selling new products to the market offering (i) a warranty period during which defective units are dealt with at no cost for the customer, and (ii) a full refund to customers who return products that do not meet their expectations (consumer returns). The manufacturer has different options for satisfying the warranty cases as well as for utilizing the consumer returns. Warranty cases could be dealt with by repairing the defective units, replacing them with new products, or replacing them with refurbished consumer returns. Alternatively leftover new products or consumer returns can also be sold on a secondary market. We develop a model and derive the OEMs optimal decisions with respect to these options under demand uncertainty on the primary market.
publishDate 2013
dc.date.none.fl_str_mv 2013-12-01
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0101-74382013000300001
url http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0101-74382013000300001
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 10.1590/S0101-74382013000300001
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv text/html
dc.publisher.none.fl_str_mv Sociedade Brasileira de Pesquisa Operacional
publisher.none.fl_str_mv Sociedade Brasileira de Pesquisa Operacional
dc.source.none.fl_str_mv Pesquisa Operacional v.33 n.3 2013
reponame:Pesquisa operacional (Online)
instname:Sociedade Brasileira de Pesquisa Operacional (SOBRAPO)
instacron:SOBRAPO
instname_str Sociedade Brasileira de Pesquisa Operacional (SOBRAPO)
instacron_str SOBRAPO
institution SOBRAPO
reponame_str Pesquisa operacional (Online)
collection Pesquisa operacional (Online)
repository.name.fl_str_mv Pesquisa operacional (Online) - Sociedade Brasileira de Pesquisa Operacional (SOBRAPO)
repository.mail.fl_str_mv ||sobrapo@sobrapo.org.br
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