Exchange tourism: An experience and satisfaction analysis of the Au Pair Program Brazil-United States’ exchange students

• Autor(a) principal: Machado, Daiana de Sousa
• Data de Publicação: 2023
• Outros Autores: Rocha, Mirian Cristina Vidal da, Hortencio, João Victor, Aragão, Marilia dos Santos
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Revista Hospitalidade
• Texto Completo: https://www.revhosp.org/hospitalidade/article/view/1080
• topic: Exchange program; Hospitality; Tourism; Travel agency; Au Pair; Intercâmbio; Hospitalidade; Turismo; Agência de viagem; Au Pair

This study addressed the positive and negative experiences of Brazilian exchange students in the Au Pair program in the United States of America, choosing as subjects of analysis: future, current and former participants of the aforementioned exchange and the host family. The work is justified by its lack of bibliographic material in Portuguese on the subject and its relevance to the field of tourism and hospitality studies. Thus, the objective was to analyze the perceptions, satisfactions and understandings fostered by the tourist experience of the subjects participating in the aforementioned exchange program. An exploratory research with a multimethod approach was used, collecting data through questionnaires and testimonials extracted from the social network Facebook. Within a universe of 36 participants, the main results indicated a discrepancy between the expectations of the exchange student and the host, evidencing labor and relationship conflicts, since there are disagreements with regard to what is sold by the agencies. Therefore, it was concluded that the experiences in an exchange are significant, unique and distinct for each individual. Furthermore, it is necessary to adjust the program's rules, as well as better supervision of the established norms, in favor of the fair and full benefit of all participants, guaranteeing the collective well-being and avoiding unpleasant situations of lack of hospitality.