Fatores cr??ticos de sucesso da transfer??ncia de conhecimento na rela????o de terceiriza????o de TI em uma empresa p??blica brasileira

• Autor(a) principal: Teixeira, Roberto Gon??alves
• Data de Publicação: 2016
• Tipo de documento: Dissertação
• Idioma: por
• Título da fonte: Biblioteca Digital de Teses e Dissertações da UCB
• Texto Completo: https://bdtd.ucb.br:8443/jspui/handle/tede/2001
• topic: Gest??o do conhecimento; Tecnologia da informa????o; Fatores Cr??ticos de Sucesso; Transfer??ncia de conhecimento; Setor p??blico; CIENCIAS EXATAS E DA TERRA::CIENCIA DA COMPUTACAO

The main objective of this thesis is to analyze the critical success factors of knowledge transfer in an IT outsourcing relationship of a public organization, and how they affect the effectivity of the services provided by the organization. In the construction of this understanding, a literature review was realized, about knowledge management, knowledge transfer, knowledge sharing, IT outsourcing, and public sector, and the relation between this terms. A quantitative approach was adopted as strategy of research, aimming to evaluate the influencing factors to knowledge transfer and categories identified in literature. A documental research was proceeded in the public organization to identify the approach given to knowledge transfer in the studied context. The results indicate that the public organization lacks an embracing knowledge transfer process to IT outsourcing. Among the findings, a categorized list of critical success factors that influence the knowledge transfer, including ones suggested by the results, and the identification of opportunities resulting of knowledge transfer in IT outsourcing in an public organization.