How macroergonomics can contribute to improvements in working conditions with emphasis on leadership: A case study with AMT in a restaurant

• Autor(a) principal: Souza, Juliana de
• Data de Publicação: 2012
• Outros Autores: Sampaio, Cláudio Pereira de
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Projética Revista Científica de Design
• Texto Completo: https://ojs.uel.br/revistas/uel/index.php/projetica/article/view/12872
• topic: Leadership; Macroergonomics; Restaurants; Liderança; Macroergonomia; Setor de Alimentação; Restaurantes

The macroergonomics is based on a participatory approach, in which the public involved in the work process helps to ensure that interventions are necessary to have a more assertive because it reduces the margin of error in its creation and has improved and acceptance because it was built along with workers. Three capstan of this study tried to determine how leadership influences the process of improving the working environment in the field of macroergonomics. The views of employees and manager were compared to evaluate the critical management and propose actions for improvement. The results showed the concepts, techniques and tools macroergonomics can only be applied and implemented in its entirety when they are recognized as indispensable by the Leader for the welfare of workers and to improve its performance. For this, the manager must provide the minimum requirements for good leadership.