Mediation as a public polict for resolving conflicts in consumer relations
Autor(a) principal: | |
---|---|
Data de Publicação: | 2020 |
Outros Autores: | , |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | Scientia Iuris (Online) |
Texto Completo: | https://ojs.uel.br/revistas/uel/index.php/iuris/article/view/41020 |
Resumo: | This paper addresses mediation as a public policy, examining communication as an important tool for conflict resolution in the area of consumer law. This study utilized bibliographic review with exploratory research and qualitative and quantitative approaches, such as public opinion research. Moreover, the target audience for the public opinion research project was made up of consumers in a municipality in the northwest region of the state of Rio Grande do Sul, Brazil. Furthermore, this study investigates important aspects of consumption, whilst exploring the role of communication as a pacific means of conflict resolution and analyzing its methods and concepts relevant to mediation. Finally, this study concluded that while mediation isn’t popular throughout the country, it is growing a steady user base for conflict resolution. Additionally, interviewees who utilize mediation as a mechanism for resolving consumer disputes, grade it more positively than other instruments in satisfaction scores. |
id |
UEL-6_5e1f16c44e075ade44bfe9dfff4ccc04 |
---|---|
oai_identifier_str |
oai:ojs.pkp.sfu.ca:article/41020 |
network_acronym_str |
UEL-6 |
network_name_str |
Scientia Iuris (Online) |
repository_id_str |
|
spelling |
Mediation as a public polict for resolving conflicts in consumer relationsA mediação como política pública de resolução de conflitos nas relações de consumoMediationPublic policyConflict resolutionConsumer.Mediação. Política pública. Resolução de conflitos. Consumidor.This paper addresses mediation as a public policy, examining communication as an important tool for conflict resolution in the area of consumer law. This study utilized bibliographic review with exploratory research and qualitative and quantitative approaches, such as public opinion research. Moreover, the target audience for the public opinion research project was made up of consumers in a municipality in the northwest region of the state of Rio Grande do Sul, Brazil. Furthermore, this study investigates important aspects of consumption, whilst exploring the role of communication as a pacific means of conflict resolution and analyzing its methods and concepts relevant to mediation. Finally, this study concluded that while mediation isn’t popular throughout the country, it is growing a steady user base for conflict resolution. Additionally, interviewees who utilize mediation as a mechanism for resolving consumer disputes, grade it more positively than other instruments in satisfaction scores.Este artigo aborda a política pública de mediação, evidenciando a comunicação como ferramenta no processo de resolução de conflitos nas relações que envolvem o direito do consumidor. A metodologia de pesquisa empregada foi a revisão bibliográfica aliada à pesquisa exploratória com abordagem qualiquantitativa por meio da realização de pesquisa de opinião pública. O público alvo foram os consumidores de um Município da região noroeste do estado do Rio Grande do Sul, Brasil. O trabalho apresenta aspectos sobre consumo, compreensão do papel da comunicação como ferramenta de resolução, e métodos e concepções de sua relevância junto ao sistema de mediação judicial. Os resultados alcançados apontam que, apesar de ser uma modalidade de busca pela justiça que não esteja completamente difundida, a mediação está em ascensão. Dentre os entrevistados que utilizaram o sistema de mediação, a satisfação enquanto consumidores e a resolução dos conflitos obtiveram índices consideráveis positivos.Universidade Estadual de Londrina2020-07-31info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionArtigo avaliado pelos Paresapplication/pdfhttps://ojs.uel.br/revistas/uel/index.php/iuris/article/view/4102010.5433/2178-8189.2020v24n2p49Scientia Iuris; v. 24 n. 2 (2020); 149-1692178-81891415-6490reponame:Scientia Iuris (Online)instname:Universidade Estadual de Londrina (UEL)instacron:UELporhttps://ojs.uel.br/revistas/uel/index.php/iuris/article/view/41020/27752Copyright (c) 2020 Scientia Iurishttps://creativecommons.org/licenses/by/4.0/deed.pt_BRinfo:eu-repo/semantics/openAccessAzevedo Canci Mafio, Chanauana deMartins, Vera SirleiBrasil Costa, Valesca2023-01-26T21:30:06Zoai:ojs.pkp.sfu.ca:article/41020Revistahttps://www.uel.br/revistas/uel/index.php/iurisPUBhttps://www.uel.br/revistas/uel/index.php/iuris/oairevistamdireito@uel.br2178-81891415-6490opendoar:2023-01-26T21:30:06Scientia Iuris (Online) - Universidade Estadual de Londrina (UEL)false |
dc.title.none.fl_str_mv |
Mediation as a public polict for resolving conflicts in consumer relations A mediação como política pública de resolução de conflitos nas relações de consumo |
title |
Mediation as a public polict for resolving conflicts in consumer relations |
spellingShingle |
Mediation as a public polict for resolving conflicts in consumer relations Azevedo Canci Mafio, Chanauana de Mediation Public policy Conflict resolution Consumer. Mediação. Política pública. Resolução de conflitos. Consumidor. |
title_short |
Mediation as a public polict for resolving conflicts in consumer relations |
title_full |
Mediation as a public polict for resolving conflicts in consumer relations |
title_fullStr |
Mediation as a public polict for resolving conflicts in consumer relations |
title_full_unstemmed |
Mediation as a public polict for resolving conflicts in consumer relations |
title_sort |
Mediation as a public polict for resolving conflicts in consumer relations |
author |
Azevedo Canci Mafio, Chanauana de |
author_facet |
Azevedo Canci Mafio, Chanauana de Martins, Vera Sirlei Brasil Costa, Valesca |
author_role |
author |
author2 |
Martins, Vera Sirlei Brasil Costa, Valesca |
author2_role |
author author |
dc.contributor.author.fl_str_mv |
Azevedo Canci Mafio, Chanauana de Martins, Vera Sirlei Brasil Costa, Valesca |
dc.subject.por.fl_str_mv |
Mediation Public policy Conflict resolution Consumer. Mediação. Política pública. Resolução de conflitos. Consumidor. |
topic |
Mediation Public policy Conflict resolution Consumer. Mediação. Política pública. Resolução de conflitos. Consumidor. |
description |
This paper addresses mediation as a public policy, examining communication as an important tool for conflict resolution in the area of consumer law. This study utilized bibliographic review with exploratory research and qualitative and quantitative approaches, such as public opinion research. Moreover, the target audience for the public opinion research project was made up of consumers in a municipality in the northwest region of the state of Rio Grande do Sul, Brazil. Furthermore, this study investigates important aspects of consumption, whilst exploring the role of communication as a pacific means of conflict resolution and analyzing its methods and concepts relevant to mediation. Finally, this study concluded that while mediation isn’t popular throughout the country, it is growing a steady user base for conflict resolution. Additionally, interviewees who utilize mediation as a mechanism for resolving consumer disputes, grade it more positively than other instruments in satisfaction scores. |
publishDate |
2020 |
dc.date.none.fl_str_mv |
2020-07-31 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion Artigo avaliado pelos Pares |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://ojs.uel.br/revistas/uel/index.php/iuris/article/view/41020 10.5433/2178-8189.2020v24n2p49 |
url |
https://ojs.uel.br/revistas/uel/index.php/iuris/article/view/41020 |
identifier_str_mv |
10.5433/2178-8189.2020v24n2p49 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
https://ojs.uel.br/revistas/uel/index.php/iuris/article/view/41020/27752 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2020 Scientia Iuris https://creativecommons.org/licenses/by/4.0/deed.pt_BR info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2020 Scientia Iuris https://creativecommons.org/licenses/by/4.0/deed.pt_BR |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Universidade Estadual de Londrina |
publisher.none.fl_str_mv |
Universidade Estadual de Londrina |
dc.source.none.fl_str_mv |
Scientia Iuris; v. 24 n. 2 (2020); 149-169 2178-8189 1415-6490 reponame:Scientia Iuris (Online) instname:Universidade Estadual de Londrina (UEL) instacron:UEL |
instname_str |
Universidade Estadual de Londrina (UEL) |
instacron_str |
UEL |
institution |
UEL |
reponame_str |
Scientia Iuris (Online) |
collection |
Scientia Iuris (Online) |
repository.name.fl_str_mv |
Scientia Iuris (Online) - Universidade Estadual de Londrina (UEL) |
repository.mail.fl_str_mv |
revistamdireito@uel.br |
_version_ |
1799306016113819648 |