User experience in the context of artificial intelligence: a systematic review of literature

• Autor(a) principal: Piccolo, Daiane Marcela
• Data de Publicação: 2021
• Outros Autores: Pereira, Clayton Martins, Katahira, Isaque, Vidotti, Silvana Aparecida Borsetti Gregorio, Rodas, Cecilio Merlotti
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Informação & Informação
• Texto Completo: https://ojs.uel.br/revistas/uel/index.php/informacao/article/view/43221
• topic: Artificial intelligence; User experience; Literature reviews; Kitchenham protocol; Inteligencia artificial; Experiencia del usuario; Revisiones bibliográficas; Protocolo de kitchenham; Inteligência artificial; Experiência do usuário; Revisões de literatura; Protocolo de kitchenham

Objective: This article aims to present a systematic literature review on the theme "User experience in the Artificial Intelligence context".Methods: This study consists of exploratory research with a qualitative and quantitative approaches, in which articles published in international journals that are indexed in the Web of Science and Scopus bases have been selected and analyzed. For this, the systematic literature review based on the Kitchenham (2004) protocol was used as a method.Results: The systematic literature review revealed that there are few published papers that addresses issues involving the user experience in the Artificial Intelligence context. In addition, there were identified subjects related to the theme that are still little explored in the literature. Conclusions: Considering this result, a great opportunity arises for information professionals to get involved and encourage the discussions on this theme within the academic communities of research and development on Artificial Intelligence, since the research focus has been on the development of applications and not on the feelings and perceptions that a person has when making use of a product or service based on this technology.