Applying rhetorical analysis to processing technical documents

• Autor(a) principal: Manrique-Losada, Bell
• Data de Publicação: 2019
• Outros Autores: Zapata-Jaramillo, Carlos Mario, Venegas-Velásquez, René
• Tipo de documento: Artigo
• Idioma: eng
• Título da fonte: Acta Scientiarum. Language and Culture (Online)
• Texto Completo: http://www.periodicos.uem.br/ojs/index.php/ActaSciLangCult/article/view/43382
• topic: rhetorical discourse analysis; standard operating procedure; functional and structural model.; Linguística Aplicada

Rhetorical discourse analysis (RDA) emphasizes the communicative purpose and organization structures of texts. This paper proposes a rhetorical organization model for business-based technical documents. Using RDA and genre analysis, we define such a model based on functional and structural features in terms of macro-moves, moves, and functions that comprise a type of document called standard operating procedure (SOP). An SOP is a technical document that describes procedures for segments of business processes or policies to be implemented inside organizations (commonly called a procedure manual). We propose a functional-structural framework for analyzing SOP discourses by influencing and restricting their content based on the style of the ‘manual’ genre. We identify an SOP as a document with procedural information that serves as a relevant source for extracting domain knowledge and business information. We apply this model as an analytical-conceptual procedure for mapping business documents and generating a controlled language output.