Design e administração pública: uma abordagem para a projetação da ação governamental

• Autor(a) principal: Cunha, Lucas do Monti Nascimento
• Data de Publicação: 2021
• Outros Autores: [e-mail]
• Tipo de documento: Tese
• Idioma: por
• Título da fonte: Biblioteca Digital de Teses e Dissertações da UERJ
• Texto Completo: http://www.bdtd.uerj.br/handle/1/17774
• topic: Design thinking; Pensamento do design; História do design; Estudos em design; Planejamento; Políticas públicas; Serviços públicos; Administração governamental; Design history; Design studies; Planning; Policy design; Public services; Public management; CIENCIAS SOCIAIS APLICADAS::DESENHO INDUSTRIAL

Over the past decades, the terms ‘design’ and ‘design thinking’ have gained notoriety in the field of public administration, introducing new possibilities for designing public action. Consequently, many governments have assimilated design thinking as a tool for improving performance of public policies and services, resorting to the discipline of design to solve complex government problems. Nonetheless, such assimilation seems to delimit the design activities to certain techniques for innovation, producing governmental artifacts oriented towards administrative efficiency. A possible explanation for this is based on the legacy of the discipline of public administration, and its role in the development of the technical rationality in government apparatus. It has not only consolidated a particular way of thinking in public organizations, but also concepts such as ‘efficiency’, ‘performance’, and many others that provide principles and strategic guidance for design activities at the government level. Therefore, this work studies the relationships between ‘design’, ‘design thinking’ and ‘public administration’, inquiring into design in the scope of public action. Initially, it examines, through a bibliographical method, possible interactions between the fields of design, business administration and public administration, seeking to identify the traditions underlying the design of public actions. For this end, it historically maps key concepts for inquiring and resolving government problems, identifying principles and strategic guidelines that shape design practices in the public sector. Lastly, it suggests a matrix for interpreting the relationships between design and public administration, identifying three possible approaches for design activities in the scope of public action.