Formação e trabalho do ponto de vista da atividade: pistas a partir da confrontação entre uma UTI neonatal e um esquadrão de voo militar

• Autor(a) principal: Masson, Letícia Pessoa
• Data de Publicação: 2012
• Tipo de documento: Tese
• Idioma: por
• Título da fonte: Biblioteca Digital de Teses e Dissertações da UERJ
• Texto Completo: http://www.bdtd.uerj.br/handle/1/15115
• topic: Ergology; Work clinic; Training and transmission; Competence and Service; Aviation; Nursing; Ergologia; Clínicas do trabalho; Formação e transmissão; Competência e serviço; Aviação; Enfermagem; Educação para o trabalho; Tratamento intensivo neonatal; Aeronáutica militar; CNPQ::CIENCIAS HUMANAS::PSICOLOGIA::PSICOLOGIA SOCIAL

This thesis aimed for the theoretical discussion on the development and transmission at/by/to work, from the confrontation between two empirical fields. Strategies/clues of the effectiveness of this transmission were sought, in order to reconcile safety & health with the demands of increased productivity & quality. The activities of nursing assistants working in a neonatal intensive care unit and aircraft mechanics (flights engineers) working in a military flight squad were investigated. Theoretical and methodological tools used were clinical approaches on working (Activity Ergonomics, Clinic of the Activity, Psychodynamic of Work, proposals on service relationships and competence model), under the orientation of an ergologic perspective. Results indicate convergences and controversies between the empirical fields. Convergences would be: both crafts are characterized by great internal collective strength, having developed their own ways of transmitting knowledge and know-how, especially during the very execution of the work; both present a certain cohesion inside their collectives, making it difficult to expand the view of the profession/craft into a notion focused on the idea of professionalism and networking - among nursing assistants, a particular difficulty inserting the mothers of admitted newborns into the caretaking "team" in the neonatal unit, and among engineers, the problem seems to be a difficulty in expanding their craft/profession beyond the one involving their function which faces risk of extinction; lack of the competence ingredient concerning formal qualification. Controversies would be: even made invisible, the relational dimension of the assistants activity is, although naturalized in the feminine universe, considered important in this field. As for the engineers, even if such dimension is crucial not only for the operation, but also for training and learning the profession, it seems to remain veiled in military aviation; regarding the dynamics of know-how transmission among professionals, we have found among the assistants the "shadow" device which represents a minimally satisfactory form of integration that considers the transmission of knowledge connected to the relational aspects of work and, among engineers, difficulties in admitting the weaknesses experienced by professionals during training; with a common strong self-valorization especially among the older professionals regarding their history and their "heroic" insertion in those work environments the solution found by each group followed opposite directions: among the assistants, a training device for the newcomers was created, and it is more effective than the former training device; as with the engineers, it seems that a more efficient device has not been created, and the older engineers are still seen as unreachable heroes. Findings indicate that, if both groups have developed strategies of "self-valorization" and "self-protection" - the engineers, for the "limit" condition of the future of their craft and the assistants for their origin, based on a division of social class and on the difference of the quality of professional training (among nurses and assistants) - in both groups, strengthening of the profession enabled conquering space among professional trajectories that are on the fringe of avowed learning itineraries. It is pointed out, thus, the need of giving visibility to the knowledge and skills transmitted daily at work, enabling its systematization into training programs located under the point of view of the activity.