Teleconsultoria para Enfermeiros na Atenção Básica: a experiência do Núcleo de Telessaúde Bahia, do Programa Nacional Telessaúde Brasil Redes

• Autor(a) principal: Amaral, Helena Oliveira Salomão do
• Data de Publicação: 2018
• Tipo de documento: Dissertação
• Idioma: por
• Título da fonte: Biblioteca Digital de Teses e Dissertações da UERJ
• Texto Completo: http://www.bdtd.uerj.br/handle/1/5910
• topic: Telehealth; Primary Health Care; Tele-consulting; Nurse; Tecnologia educacional; Educação permanente; Cuidados primários de saúde; Enfermagem - Ensino auxiliado por computador; Telessaúde; Atenção primária à saúde; Teleconsultoria; Enfermeiro; CNPQ::CIENCIAS EXATAS E DA TERRA::CIENCIA DA COMPUTACAO::SISTEMAS DE COMPUTACAO::TELEINFORMATICA

The National Program Telehealth Brazil Networks has in its scope, to expand the resolubility and to strengthen the Primary Attention (PA) and the Health Care Networks. The purpose of this study is to present the experience of the Telehealth Bahia Nucleus, (BA Nucleus), from the National Program Telehealth Brazil Networks, in the offer of tele-consulting to nurses in the PA; users of the BA Nucleus offerings. For such, were evaluated: the nurse's profile, including age and gender, the contents of teleconsultations (TLCS) that were established according to the International Classification of Primary Care (ICPC), the response time to the TLCS and the satisfaction form of the use of the TLCS; these last two considered as indicators of effectiveness of the provision of service by teleassistence. It is a retrospective, analytical descriptive study, accomplished from May 2015 to July 2017, through the collection of data: in the database of the Telehealth Bahia Nucleus, the information contained in the teleconsultories National Request Platform and in the Results Monitoring and Evaluation System of the Telehealth Program - RMES. During the period, 1,456 teleconsultories were requested by 437 nurses. Of these, 76% were aged between 24 and 37 years, 91% of them female. The content of the most frequent doubt was related to administrative processes, the allocation of nurses, the use of information systems and health services management (PMAQ), followed by doubts in the area of Health Education/Counseling/Diet, with predominance of contents related to chronic diseases. Regarding the degree of user satisfaction, of the 1048-TLCS evaluated: in 491 (47%) TlCS, the applicants responded were Satisfied, 477 (46%) of the TLCS evaluated as Very Satisfied. On the other hand, in 32 (3%) TLCS Indifferent, 30 (3%) Very Unsatisfied 18 (3%) Unsatisfied, with no relation to response time even when they exceeded the maximum 72 hours. The tele-consulting for nurses working in PC in Bahia proved to be effective as a tool to support health care