A Gestão dos serviços de manutenção em uma instituição federal de ensino superior: uma análise da Universidade Federal de Alagoas

• Autor(a) principal: Lima , Márcio Ferreira de
• Data de Publicação: 2019
• Tipo de documento: Dissertação
• Idioma: por
• Título da fonte: Repositório Institucional da Universidade Federal de Alagoas (UFAL)
• Texto Completo: http://www.repositorio.ufal.br/handle/riufal/4746
• topic: Administração Pública; Gestão da qualidade; Gestão de manutenção – Universidade Federal de Alagoas; Plano de Manutenção, Operação e Controle (PMOC); Manutenção Produtiva Total (TPM); Public administration; Quality management; Maintenance management; Maintenance, Operation and Control Plan; Total productive maintenance; CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO::ADMINISTRACAO PUBLICA

The continuous improvement on the management of maintenance services is already a reality on private companies in Brazil. The Brazilian System have standards that establish the needed of guarantee standards with a focus on reducing the risks of accidents and that give a guarantee of quality in the life at work with the protection of the internal and external environment. For the public service due to its complexity and the rotation of the personnel for being a political sector there are numerous difficulties to implement a system that brings Quality, the ordinance of ANVISA 3,523, of August 28, 1998 and LWA 13,589 of January 4 2018 that obliges companies and organizations of a private or public nature to implement a Maintenance, Operation and Control Plan (PMOC), which can guarantee the air quality of the environments that use artificial climatization systems. Based on this, the present study aims to analyze the Management of Maintenance Services based on the Total Productive Maintenance (TPM) model. The research initially mapped the Maintenance Management through documents and interview with the SINFRA superintendent. The results highlighted the level of the professionals involved in the Management, but they show that they are not satisfactory due to the lack of implementation of a PMOC interfering in a Quality program which is necessary to set a standard of conformity that guarantees the air quality in environments chilled. The study states that there is a need to implement a new sector that is responsible for the maintenance of machines and equipment, and that the greatest difficulty is the quantity of equipment.