DETERMINANTS OF LOYALTY EMPLOYEE OF AUTOMOTIVE DEALERSHIP

Detalhes bibliográficos
Autor(a) principal: Mondini, Vanessa Edy Dagnoni
Data de Publicação: 2015
Outros Autores: Machado, Denise Del Prá Netto, Scarpin, Marcia Regina Santiago, Borges, Gustavo da Rosa
Tipo de documento: Artigo
Idioma: por
Título da fonte: Contextus (Fortaleza. Online)
Texto Completo: http://periodicos.ufc.br/contextus/article/view/658
Resumo: The objective of this study was to analyze what determines the loyalty of employees of automotive dealerships. The determinants of loyalty are the proposals dimensions in the studies of Bates et al. (1995): relation to coordination, relationship with supervisors, rewards offered by the company, group problem solving, proximity to the leadership, centralization of power in the company and the company's philosophy. For this analysis, we carried out a descriptive and quantitative study with 151 employees seven car dealerships located in the city of Blumenau. By means of multiple linear regression, it was found that the investigated items, only the company's philosophy and problem solving in teams contribute to the loyalty of the employee to the company.
id UFC-12_94505e4fc8d0bf6f2d85eed738d8ed33
oai_identifier_str oai:periodicos.ufc:article/32241
network_acronym_str UFC-12
network_name_str Contextus (Fortaleza. Online)
repository_id_str
spelling DETERMINANTS OF LOYALTY EMPLOYEE OF AUTOMOTIVE DEALERSHIPDETERMINANTES DE LA LEALTAD DE LOS EMPLEADOS DE CONCESIONARIOS DE AUTOMOTORESDETERMINANTES DA LEALDADE DE FUNCIONÁRIOS DE CONCESSIONÁRIAS AUTOMOTIVASOrganizational culture. The company's philosophy. Solving problems. LoyaltyCultura organizacional. La filosofía de la empresa. Resolviendo problemas. Lealtad.Cultura organizacionalLealdadeFilosofia organizacional.The objective of this study was to analyze what determines the loyalty of employees of automotive dealerships. The determinants of loyalty are the proposals dimensions in the studies of Bates et al. (1995): relation to coordination, relationship with supervisors, rewards offered by the company, group problem solving, proximity to the leadership, centralization of power in the company and the company's philosophy. For this analysis, we carried out a descriptive and quantitative study with 151 employees seven car dealerships located in the city of Blumenau. By means of multiple linear regression, it was found that the investigated items, only the company's philosophy and problem solving in teams contribute to the loyalty of the employee to the company.El objetivo de este estudio fue analizar qué determina la lealtad de los empleados de los concesionarios de automóviles. Como determinantes de la lealtad, utilizamos las dimensiones de Bates et al. (1995) en cuanto a la coordinación, la relación con los supervisores, los premios ofrecidos por la empresa, la resolución de problemas en grupo, la proximidad a la dirección, la centralización del poder en la sociedad y la filosofía de la empresa. Para este análisis, se realizó un estudio descriptivo y cuantitativo con 151 empleados siete concesionarios de automóviles ubicados en la ciudad de Blumenau. A través de regresión lineal múltiple, se encontró que la filosofía y la solución de problemas en grupo contribuyen a la lealtad de los empleados de la empresa.O objetivo deste trabalho foi analisar o que determina a lealdade de funcionários de concessionárias automotivas. Como determinantes da lealdade, pesquisaram-se as dimensões propostas nos estudos de Bates et al. (1995): relação com a coordenação, relação com supervisores, recompensas oferecidas pela empresa, resolução de problemas em grupo, proximidade com a chefia, centralização de poder na empresa e filosofia da empresa. Para esta análise, realizou-se um estudo descritivo e quantitativo com 151 colaboradores de sete concessionárias de veículos localizadas na cidade de Blumenau. Por meio de regressão linear múltipla, verificou-se que, dos itens investigados, apenas a filosofia da empresa e a resolução de problemas em equipe contribuem para a lealdade do colaborador à empresa.FEAAC/UFC2015-06-05info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionPesquisa Empírica de Campoapplication/pdfhttp://periodicos.ufc.br/contextus/article/view/65810.19094/contextus.v13i2.658Contextus - Contemporary Journal of Economics and Management; Vol 13 No 2: may/aug 2015; 133 - 148Contextus – Revista Contemporánea de Economía y Gestión; Vol. 13 Núm. 2: may/ago 2015; 133 - 148Contextus – Revista Contemporânea de Economia e Gestão; v. 13 n. 2: mai/ago 2015; 133 - 1482178-92581678-2089reponame:Contextus (Fortaleza. Online)instname:Universidade Federal do Ceará (UFC)instacron:UFCporhttp://periodicos.ufc.br/contextus/article/view/658/72528Copyright (c) 2015 Revista: apenas para a 1a. publicaçãohttps://creativecommons.org/licenses/by-nc/4.0info:eu-repo/semantics/openAccessMondini, Vanessa Edy DagnoniMachado, Denise Del Prá NettoScarpin, Marcia Regina SantiagoBorges, Gustavo da Rosa2021-11-22T12:10:59Zoai:periodicos.ufc:article/32241Revistahttp://periodicos.ufc.br/contextusPUBhttp://periodicos.ufc.br/contextus/oairevistacontextus@ufc.br2178-92581678-2089opendoar:2021-11-22T12:10:59Contextus (Fortaleza. Online) - Universidade Federal do Ceará (UFC)false
dc.title.none.fl_str_mv DETERMINANTS OF LOYALTY EMPLOYEE OF AUTOMOTIVE DEALERSHIP
DETERMINANTES DE LA LEALTAD DE LOS EMPLEADOS DE CONCESIONARIOS DE AUTOMOTORES
DETERMINANTES DA LEALDADE DE FUNCIONÁRIOS DE CONCESSIONÁRIAS AUTOMOTIVAS
title DETERMINANTS OF LOYALTY EMPLOYEE OF AUTOMOTIVE DEALERSHIP
spellingShingle DETERMINANTS OF LOYALTY EMPLOYEE OF AUTOMOTIVE DEALERSHIP
Mondini, Vanessa Edy Dagnoni
Organizational culture. The company's philosophy. Solving problems. Loyalty
Cultura organizacional. La filosofía de la empresa. Resolviendo problemas. Lealtad.
Cultura organizacional
Lealdade
Filosofia organizacional.
title_short DETERMINANTS OF LOYALTY EMPLOYEE OF AUTOMOTIVE DEALERSHIP
title_full DETERMINANTS OF LOYALTY EMPLOYEE OF AUTOMOTIVE DEALERSHIP
title_fullStr DETERMINANTS OF LOYALTY EMPLOYEE OF AUTOMOTIVE DEALERSHIP
title_full_unstemmed DETERMINANTS OF LOYALTY EMPLOYEE OF AUTOMOTIVE DEALERSHIP
title_sort DETERMINANTS OF LOYALTY EMPLOYEE OF AUTOMOTIVE DEALERSHIP
author Mondini, Vanessa Edy Dagnoni
author_facet Mondini, Vanessa Edy Dagnoni
Machado, Denise Del Prá Netto
Scarpin, Marcia Regina Santiago
Borges, Gustavo da Rosa
author_role author
author2 Machado, Denise Del Prá Netto
Scarpin, Marcia Regina Santiago
Borges, Gustavo da Rosa
author2_role author
author
author
dc.contributor.author.fl_str_mv Mondini, Vanessa Edy Dagnoni
Machado, Denise Del Prá Netto
Scarpin, Marcia Regina Santiago
Borges, Gustavo da Rosa
dc.subject.por.fl_str_mv Organizational culture. The company's philosophy. Solving problems. Loyalty
Cultura organizacional. La filosofía de la empresa. Resolviendo problemas. Lealtad.
Cultura organizacional
Lealdade
Filosofia organizacional.
topic Organizational culture. The company's philosophy. Solving problems. Loyalty
Cultura organizacional. La filosofía de la empresa. Resolviendo problemas. Lealtad.
Cultura organizacional
Lealdade
Filosofia organizacional.
description The objective of this study was to analyze what determines the loyalty of employees of automotive dealerships. The determinants of loyalty are the proposals dimensions in the studies of Bates et al. (1995): relation to coordination, relationship with supervisors, rewards offered by the company, group problem solving, proximity to the leadership, centralization of power in the company and the company's philosophy. For this analysis, we carried out a descriptive and quantitative study with 151 employees seven car dealerships located in the city of Blumenau. By means of multiple linear regression, it was found that the investigated items, only the company's philosophy and problem solving in teams contribute to the loyalty of the employee to the company.
publishDate 2015
dc.date.none.fl_str_mv 2015-06-05
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Pesquisa Empírica de Campo
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://periodicos.ufc.br/contextus/article/view/658
10.19094/contextus.v13i2.658
url http://periodicos.ufc.br/contextus/article/view/658
identifier_str_mv 10.19094/contextus.v13i2.658
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv http://periodicos.ufc.br/contextus/article/view/658/72528
dc.rights.driver.fl_str_mv Copyright (c) 2015 Revista: apenas para a 1a. publicação
https://creativecommons.org/licenses/by-nc/4.0
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2015 Revista: apenas para a 1a. publicação
https://creativecommons.org/licenses/by-nc/4.0
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv FEAAC/UFC
publisher.none.fl_str_mv FEAAC/UFC
dc.source.none.fl_str_mv Contextus - Contemporary Journal of Economics and Management; Vol 13 No 2: may/aug 2015; 133 - 148
Contextus – Revista Contemporánea de Economía y Gestión; Vol. 13 Núm. 2: may/ago 2015; 133 - 148
Contextus – Revista Contemporânea de Economia e Gestão; v. 13 n. 2: mai/ago 2015; 133 - 148
2178-9258
1678-2089
reponame:Contextus (Fortaleza. Online)
instname:Universidade Federal do Ceará (UFC)
instacron:UFC
instname_str Universidade Federal do Ceará (UFC)
instacron_str UFC
institution UFC
reponame_str Contextus (Fortaleza. Online)
collection Contextus (Fortaleza. Online)
repository.name.fl_str_mv Contextus (Fortaleza. Online) - Universidade Federal do Ceará (UFC)
repository.mail.fl_str_mv revistacontextus@ufc.br
_version_ 1798045752437506048

Registros relacionados