Ombudsman: evaluating the access to health services

Detalhes bibliográficos
Autor(a) principal: Nardo, Luciana Rocha de Oliveira
Data de Publicação: 2012
Outros Autores: Juliani, Carmen Maria Casquel Monti
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Rev Rene (Online)
Texto Completo: http://periodicos.ufc.br/rene/article/view/3995
Resumo: This study aimed at identifying and analyzing quantitative data of the complaints of the public Ombudsmen Sector in the city of Marilia-SP. This is a documentary and epidemiological study, inserted in the field of evaluation of health services. We analyzed 529 complaints to the ombudsman arising from the core network. The results showed that the largest number of complaints is related to the pent-up demand for medical specializations, followed by the poor service of Primary Care, the lack of medicine and the pent-up demand examinations. We deepened the analysis of complaints regarding the difficulty of access to medical specializations being: 62.0% originated from Basic Health Units, 66.4% of users were allowed access after the claim; 69.0% received feedback and 45.4% of the registers were not in the evaluation of the Coordination of Primary Care. It is known that the ombudsman is a
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spelling Ombudsman: evaluating the access to health servicesHealth Services AccessibilityHealth CareHealth Services EvaluationHealth Services Needs And DemandPatient Advocacy.This study aimed at identifying and analyzing quantitative data of the complaints of the public Ombudsmen Sector in the city of Marilia-SP. This is a documentary and epidemiological study, inserted in the field of evaluation of health services. We analyzed 529 complaints to the ombudsman arising from the core network. The results showed that the largest number of complaints is related to the pent-up demand for medical specializations, followed by the poor service of Primary Care, the lack of medicine and the pent-up demand examinations. We deepened the analysis of complaints regarding the difficulty of access to medical specializations being: 62.0% originated from Basic Health Units, 66.4% of users were allowed access after the claim; 69.0% received feedback and 45.4% of the registers were not in the evaluation of the Coordination of Primary Care. It is known that the ombudsman is a Universidade Federal do Ceará2012-06-22info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionhttp://periodicos.ufc.br/rene/article/view/3995Rev Rene; Vol 13 No 3 (2012)Rev Rene; v. 13 n. 3 (2012)2175-67831517-3852reponame:Rev Rene (Online)instname:Universidade Federal do Ceará (UFC)instacron:UFCCopyright (c) 2016 Northeast Network Nursing Journalinfo:eu-repo/semantics/openAccessNardo, Luciana Rocha de OliveiraJuliani, Carmen Maria Casquel Montieng2019-02-18T13:48:59Zoai:periodicos.ufc:article/3995Revistahttp://periodicos.ufc.br/renePUBhttp://periodicos.ufc.br/rene/oairene@ufc.br||2175-67831517-3852opendoar:2019-02-18T13:48:59Rev Rene (Online) - Universidade Federal do Ceará (UFC)false
dc.title.none.fl_str_mv Ombudsman: evaluating the access to health services
title Ombudsman: evaluating the access to health services
spellingShingle Ombudsman: evaluating the access to health services
Nardo, Luciana Rocha de Oliveira
Health Services Accessibility
Health Care
Health Services Evaluation
Health Services Needs And Demand
Patient Advocacy.
title_short Ombudsman: evaluating the access to health services
title_full Ombudsman: evaluating the access to health services
title_fullStr Ombudsman: evaluating the access to health services
title_full_unstemmed Ombudsman: evaluating the access to health services
title_sort Ombudsman: evaluating the access to health services
author Nardo, Luciana Rocha de Oliveira
author_facet Nardo, Luciana Rocha de Oliveira
Juliani, Carmen Maria Casquel Monti
author_role author
author2 Juliani, Carmen Maria Casquel Monti
author2_role author
dc.contributor.author.fl_str_mv Nardo, Luciana Rocha de Oliveira
Juliani, Carmen Maria Casquel Monti
dc.subject.por.fl_str_mv Health Services Accessibility
Health Care
Health Services Evaluation
Health Services Needs And Demand
Patient Advocacy.
topic Health Services Accessibility
Health Care
Health Services Evaluation
Health Services Needs And Demand
Patient Advocacy.
description This study aimed at identifying and analyzing quantitative data of the complaints of the public Ombudsmen Sector in the city of Marilia-SP. This is a documentary and epidemiological study, inserted in the field of evaluation of health services. We analyzed 529 complaints to the ombudsman arising from the core network. The results showed that the largest number of complaints is related to the pent-up demand for medical specializations, followed by the poor service of Primary Care, the lack of medicine and the pent-up demand examinations. We deepened the analysis of complaints regarding the difficulty of access to medical specializations being: 62.0% originated from Basic Health Units, 66.4% of users were allowed access after the claim; 69.0% received feedback and 45.4% of the registers were not in the evaluation of the Coordination of Primary Care. It is known that the ombudsman is a
publishDate 2012
dc.date.none.fl_str_mv 2012-06-22
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://periodicos.ufc.br/rene/article/view/3995
url http://periodicos.ufc.br/rene/article/view/3995
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv Copyright (c) 2016 Northeast Network Nursing Journal
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2016 Northeast Network Nursing Journal
eu_rights_str_mv openAccess
dc.publisher.none.fl_str_mv Universidade Federal do Ceará
publisher.none.fl_str_mv Universidade Federal do Ceará
dc.source.none.fl_str_mv Rev Rene; Vol 13 No 3 (2012)
Rev Rene; v. 13 n. 3 (2012)
2175-6783
1517-3852
reponame:Rev Rene (Online)
instname:Universidade Federal do Ceará (UFC)
instacron:UFC
instname_str Universidade Federal do Ceará (UFC)
instacron_str UFC
institution UFC
reponame_str Rev Rene (Online)
collection Rev Rene (Online)
repository.name.fl_str_mv Rev Rene (Online) - Universidade Federal do Ceará (UFC)
repository.mail.fl_str_mv rene@ufc.br||
_version_ 1797174728386936832

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