Perception of users on public health in Brazil: an integrative review

Detalhes bibliográficos
Autor(a) principal: Kempfer, Silvana Silveira
Data de Publicação: 2011
Outros Autores: Bellaguarda, Maria Lígia dos Reis, Mesquita, Maria Patrícia Locks de, Alvarez, Angela Maria
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Rev Rene (Online)
Texto Completo: http://periodicos.ufc.br/rene/article/view/4455
Resumo: The aim of this integrative review was to analyze how users perceive the services of public health in Brazil. We researched for published material on the platform of the Virtual Health Library from June 2000 to July 2010, using the terms: users ‘perception and nursing, and users’ perception and health. Among the 216 articles selected 22 met the expected inclusion criteria like the following: SciELO (6 articles) and LILACS (16 articles). Data were collected from May to June 2010. They fell into three categories: access to health services, welcoming in the health service and organization of the health services. Access and acceptance stand out as differential characteristics in the services, but organization and resolution do not meet users’ expectations, there are important gaps to be observed with regard to services of high complexity and the system of reference and counter reference.
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spelling Perception of users on public health in Brazil: an integrative reviewPatient SatisfactionNursingHealth Services Evaluation.The aim of this integrative review was to analyze how users perceive the services of public health in Brazil. We researched for published material on the platform of the Virtual Health Library from June 2000 to July 2010, using the terms: users ‘perception and nursing, and users’ perception and health. Among the 216 articles selected 22 met the expected inclusion criteria like the following: SciELO (6 articles) and LILACS (16 articles). Data were collected from May to June 2010. They fell into three categories: access to health services, welcoming in the health service and organization of the health services. Access and acceptance stand out as differential characteristics in the services, but organization and resolution do not meet users’ expectations, there are important gaps to be observed with regard to services of high complexity and the system of reference and counter reference.Universidade Federal do Ceará2011-12-12info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionhttp://periodicos.ufc.br/rene/article/view/4455Rev Rene; Vol 12 (2011): Especial TemáticoRev Rene; v. 12 (2011): Especial Temático2175-67831517-3852reponame:Rev Rene (Online)instname:Universidade Federal do Ceará (UFC)instacron:UFCCopyright (c) 2016 Northeast Network Nursing Journalinfo:eu-repo/semantics/openAccessKempfer, Silvana SilveiraBellaguarda, Maria Lígia dos ReisMesquita, Maria Patrícia Locks deAlvarez, Angela Mariaeng2019-02-25T17:56:58Zoai:periodicos.ufc:article/4455Revistahttp://periodicos.ufc.br/renePUBhttp://periodicos.ufc.br/rene/oairene@ufc.br||2175-67831517-3852opendoar:2019-02-25T17:56:58Rev Rene (Online) - Universidade Federal do Ceará (UFC)false
dc.title.none.fl_str_mv Perception of users on public health in Brazil: an integrative review
title Perception of users on public health in Brazil: an integrative review
spellingShingle Perception of users on public health in Brazil: an integrative review
Kempfer, Silvana Silveira
Patient Satisfaction
Nursing
Health Services Evaluation.
title_short Perception of users on public health in Brazil: an integrative review
title_full Perception of users on public health in Brazil: an integrative review
title_fullStr Perception of users on public health in Brazil: an integrative review
title_full_unstemmed Perception of users on public health in Brazil: an integrative review
title_sort Perception of users on public health in Brazil: an integrative review
author Kempfer, Silvana Silveira
author_facet Kempfer, Silvana Silveira
Bellaguarda, Maria Lígia dos Reis
Mesquita, Maria Patrícia Locks de
Alvarez, Angela Maria
author_role author
author2 Bellaguarda, Maria Lígia dos Reis
Mesquita, Maria Patrícia Locks de
Alvarez, Angela Maria
author2_role author
author
author
dc.contributor.author.fl_str_mv Kempfer, Silvana Silveira
Bellaguarda, Maria Lígia dos Reis
Mesquita, Maria Patrícia Locks de
Alvarez, Angela Maria
dc.subject.por.fl_str_mv Patient Satisfaction
Nursing
Health Services Evaluation.
topic Patient Satisfaction
Nursing
Health Services Evaluation.
description The aim of this integrative review was to analyze how users perceive the services of public health in Brazil. We researched for published material on the platform of the Virtual Health Library from June 2000 to July 2010, using the terms: users ‘perception and nursing, and users’ perception and health. Among the 216 articles selected 22 met the expected inclusion criteria like the following: SciELO (6 articles) and LILACS (16 articles). Data were collected from May to June 2010. They fell into three categories: access to health services, welcoming in the health service and organization of the health services. Access and acceptance stand out as differential characteristics in the services, but organization and resolution do not meet users’ expectations, there are important gaps to be observed with regard to services of high complexity and the system of reference and counter reference.
publishDate 2011
dc.date.none.fl_str_mv 2011-12-12
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://periodicos.ufc.br/rene/article/view/4455
url http://periodicos.ufc.br/rene/article/view/4455
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv Copyright (c) 2016 Northeast Network Nursing Journal
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2016 Northeast Network Nursing Journal
eu_rights_str_mv openAccess
dc.publisher.none.fl_str_mv Universidade Federal do Ceará
publisher.none.fl_str_mv Universidade Federal do Ceará
dc.source.none.fl_str_mv Rev Rene; Vol 12 (2011): Especial Temático
Rev Rene; v. 12 (2011): Especial Temático
2175-6783
1517-3852
reponame:Rev Rene (Online)
instname:Universidade Federal do Ceará (UFC)
instacron:UFC
instname_str Universidade Federal do Ceará (UFC)
instacron_str UFC
institution UFC
reponame_str Rev Rene (Online)
collection Rev Rene (Online)
repository.name.fl_str_mv Rev Rene (Online) - Universidade Federal do Ceará (UFC)
repository.mail.fl_str_mv rene@ufc.br||
_version_ 1797174728835727360

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