Uma revisão integrativa sobre o uso de Chatbot para subsidiar o ensino na área da saúde

• Autor(a) principal: Cursino, Jose Ricardo Vasconcelos
• Data de Publicação: 2020
• Outros Autores: Calista, Andrea Abreu, Nascimento, Jefferson Elder da Mota, Campos Filho, Amadeu Sá de
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Repositório Institucional da Universidade Federal do Ceará (UFC)
• Texto Completo: http://www.repositorio.ufc.br/handle/riufc/54388
• topic: Educação; Saúde; Tecnologia Educacional

Introduction: The growth in the use of educational technologies has intensified as the years go by. One of these technologies are the Chatbots, an intelligent agent of dialogue through messages, its use in health has already proved promising as it is implemented in several areas.Objective: To analyze the academic production of chatbots applied in health education, from 2013 to 2019. Method: Integrative review, carried out from the combination of 12 descriptors, divided into 3 domains, into 6 databases, in Portuguese andEnglish languages. Results and discussion: With 416 initial results, which after going through the inclusion and exclusion criteria resulted in 31 publications used in this review. After analysis, it was noted thatthe main usesof Chatbotsarein education (41.9%), andin usingas an instrument to support professionals (22.5%). Conclusion: It has concluded that the use of chatbots for the assistance and teaching of patients, students and professionals is effective but a greater dissemination of this technology is necessary in order to promote the more effective use of chatbots.