Análise do modelo de gestão empresarial em uma empresa privada: um estudo de caso em uma agência bancária

• Autor(a) principal: Carvalho, Ícaro Lima de
• Data de Publicação: 2013
• Tipo de documento: Trabalho de conclusão de curso
• Idioma: por
• Título da fonte: Repositório Institucional da Universidade Federal do Ceará (UFC)
• Texto Completo: http://www.repositorio.ufc.br/handle/riufc/29954
• topic: Administração de empresas; Instituições financeiras; Bancos

This study aims to provide business management concepts using them as a basis for the analysis of the management model in a private company, when compared to other world-class companies, considered reference management. Will be presented later a study of the banking sector, which incorporates the company studied, in order to better understand the conditions experienced by this market and trends that drive the financial institutions. For the study, will be a case study in a bank branch, consisting of descriptive research methodology through document analysis, environmental monitoring agency and interviews with managers. Upon completion of the research will be identified possible problems that hinder the achievement of the results of operations and management, based on all the tools and concepts presented by management models accepted. After identification, modifications are suggested and implementation of improvements in the problems found, so try to solve the problems faced by the agency and make the company can achieve the results satisfactorily, taking into account the quality of the offered services, the satisfaction of customers and employees and achieving a standard of excellence in management.