Implantando a gestão por processos de negócios em uma empresa de serviços de saúde

• Autor(a) principal: Minervino, Denis de Freitas
• Data de Publicação: 2012
• Tipo de documento: Trabalho de conclusão de curso
• Idioma: por
• Título da fonte: Repositório Institucional da Universidade Federal do Ceará (UFC)
• Texto Completo: http://www.repositorio.ufc.br/handle/riufc/30317
• topic: Administração em saúde; Gerenciamento de processos

This paper aims to show how the deployment of business process management in a company health services can influence the quality and improving their internal processes, thus improving customer service to the customer. The Odonto System was used as a case study for this thesis. At first it is about the current economic context, where companies need to become more competitive while the need to reduce their costs, creating the need for a methodology that provides this advantage, then it made a theoretical basis for this academic production, starting with the concepts of business processes, observing types and characteristics, and then addresses the process management, bringing the concept, profile professionals, comparative management functional, form of implementation and monitoring. In the case study this paper examines how it was or is the implementation of process management in Odonto System. Finally, it concludes with the explanation of the main points identified in the Odonto System in relation to their changes.