AS DISSIMULAÇÕES E INCOERÊNCIAS NA APLICAÇÃO DA QUALIDADE CAUSAS E CONSEQUÊNCIAS
Autor(a) principal: | |
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Data de Publicação: | 2008 |
Tipo de documento: | Dissertação |
Idioma: | por |
Título da fonte: | Repositório Institucional da Universidade Federal Fluminense (RIUFF) |
Texto Completo: | https://app.uff.br/riuff/handle/1/21206 |
Resumo: | To present research it intends to analyze the possible causes that take to administrators to act her in their organizations in a dissembling way and with the relationship speech x incoherent practice. Still, it also analyzes the consequences of this administration type. Through a wide bibliographical study and application of field researches in companies, executives in management position and consultants, it was possible to analyze the favorable and unfavorable organizational internal atmospheres to the administration for the quality. The researched companies were divided in two groups. One of companies that they possess a negative scenery, with an administration model with dissimulations and incoherences. The second I group with companies that possess a positive scenery, with a model of favorable administration the quality and with great seriousness in whole the process. For the accomplishment of the study they were researched five variables, adaptation and the employees' satisfaction with the training politics and development, elaboration and unfolding of the strategic planning, accompaniment and use of controls, seriousness of the high administration and resistance of the high administration as for the changes. For each variable several indicators they were used. The results were disposed through tables and graphs by company, for variable and soon afterwards being compared the two sceneries, positive and negative, as already mentioned above. The results appear to 1st and 2nd variables as the more critics among all of the companies, contributing to the companies to be more attentive the those two aspects. To 4th variable, Seriousness of the high administration, causes surprise due to the results above the expected. The final considerations approach another aspect of extreme relevance, the ethics in the professional relationships and interpessoais as critical factor of success in the organizations. It is waited with this work to take the high administration of the organizations reflect it on their administration models, considering that these impact in the behaviors and organizational actings |
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AS DISSIMULAÇÕES E INCOERÊNCIAS NA APLICAÇÃO DA QUALIDADE CAUSAS E CONSEQUÊNCIASgestão da qualidadealta administraçãoambiente internoqualidademanagement for qualityhigh administrationinternal atmosphere of the organizationqualityCNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAOTo present research it intends to analyze the possible causes that take to administrators to act her in their organizations in a dissembling way and with the relationship speech x incoherent practice. Still, it also analyzes the consequences of this administration type. Through a wide bibliographical study and application of field researches in companies, executives in management position and consultants, it was possible to analyze the favorable and unfavorable organizational internal atmospheres to the administration for the quality. The researched companies were divided in two groups. One of companies that they possess a negative scenery, with an administration model with dissimulations and incoherences. The second I group with companies that possess a positive scenery, with a model of favorable administration the quality and with great seriousness in whole the process. For the accomplishment of the study they were researched five variables, adaptation and the employees' satisfaction with the training politics and development, elaboration and unfolding of the strategic planning, accompaniment and use of controls, seriousness of the high administration and resistance of the high administration as for the changes. For each variable several indicators they were used. The results were disposed through tables and graphs by company, for variable and soon afterwards being compared the two sceneries, positive and negative, as already mentioned above. The results appear to 1st and 2nd variables as the more critics among all of the companies, contributing to the companies to be more attentive the those two aspects. To 4th variable, Seriousness of the high administration, causes surprise due to the results above the expected. The final considerations approach another aspect of extreme relevance, the ethics in the professional relationships and interpessoais as critical factor of success in the organizations. It is waited with this work to take the high administration of the organizations reflect it on their administration models, considering that these impact in the behaviors and organizational actingsUniversidade Federal FluminenseA presente pesquisa propõe-se a analisar as possíveis causas que levam administradores a atuarem em suas organizações de forma dissimulada e com a relação discurso x prática incoerente. Analisa também as conseqüências deste tipo de gestão. Através de um amplo estudo bibliográfico e aplicação de pesquisas de campo em empresas, executivos em cargo de diretoria e consultores, foi possível analisar os ambientes internos organizacionais favoráveis e desfavoráveis à gestão pela qualidade. As empresas pesquisadas foram divididas em dois grupos. Um de empresas que possuem um cenário negativo, com um modelo de gestão com dissimulações e incoerências. O segundo grupo com empresas que possuem um cenário positivo, com um modelo de gestão favorável a qualidade e com grande seriedade em todo o processo. Para a realização do estudo foram pesquisados cinco variáveis, adequação e satisfação dos funcionários com a política de treinamento e desenvolvimento, elaboração e desdobramento do planejamento estratégico, monitoramento e utilização de controles, seriedade da alta administração e resistência da alta administração quanto às mudanças. Para cada variável diversos indicadores foram utilizados. Os resultados foram dispostos através de tabelas e gráficos por empresa, por variável e em seguida comparando-se os dois cenários, positivo e negativo, conforme já mencionado acima. Os resultados apontam a 1ª e 2ª variáveis como as mais críticas entre todas as empresas, contribuindo para que as empresas estejam mais atentas a esses dois aspectos. A 4ª variável, Seriedade da alta administração, causa surpresa devido aos resultados acima do esperado. As considerações finais abordam um outro aspecto de extrema relevância, a ética nas relações profissionais e interpessoais como fator crítico de sucesso nas organizações. Espera-se com este trabalho levar a alta administração das organizações a refletirem sobre seus modelos de gestão, considerando que estes impactam nos comportamentos e desempenhos organizacionaisPrograma de Pós-graduação em Sistemas de GestãoSegurança do Trabalho, Meio-ambiente, Gestão pela Qualidade TotalSalles, Mara TellesCPF:74484745704Lima, Gilson Brito AlvesCPF:88895241722http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4791172A4&dataRevisao=nullSilva Neto, Romeu eCPF:11144433322http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4707989H1&dataRevisao=nullBarbosa, André Ricardo de Alvarenga2021-03-10T20:52:15Z2008-10-032021-03-10T20:52:15Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttps://app.uff.br/riuff/handle/1/21206porCC-BY-SAinfo:eu-repo/semantics/openAccessreponame:Repositório Institucional da Universidade Federal Fluminense (RIUFF)instname:Universidade Federal Fluminense (UFF)instacron:UFF2021-03-10T20:52:16Zoai:app.uff.br:1/21206Repositório InstitucionalPUBhttps://app.uff.br/oai/requestriuff@id.uff.bropendoar:21202024-08-19T10:54:59.721812Repositório Institucional da Universidade Federal Fluminense (RIUFF) - Universidade Federal Fluminense (UFF)false |
dc.title.none.fl_str_mv |
AS DISSIMULAÇÕES E INCOERÊNCIAS NA APLICAÇÃO DA QUALIDADE CAUSAS E CONSEQUÊNCIAS |
title |
AS DISSIMULAÇÕES E INCOERÊNCIAS NA APLICAÇÃO DA QUALIDADE CAUSAS E CONSEQUÊNCIAS |
spellingShingle |
AS DISSIMULAÇÕES E INCOERÊNCIAS NA APLICAÇÃO DA QUALIDADE CAUSAS E CONSEQUÊNCIAS Barbosa, André Ricardo de Alvarenga gestão da qualidade alta administração ambiente interno qualidade management for quality high administration internal atmosphere of the organization quality CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO |
title_short |
AS DISSIMULAÇÕES E INCOERÊNCIAS NA APLICAÇÃO DA QUALIDADE CAUSAS E CONSEQUÊNCIAS |
title_full |
AS DISSIMULAÇÕES E INCOERÊNCIAS NA APLICAÇÃO DA QUALIDADE CAUSAS E CONSEQUÊNCIAS |
title_fullStr |
AS DISSIMULAÇÕES E INCOERÊNCIAS NA APLICAÇÃO DA QUALIDADE CAUSAS E CONSEQUÊNCIAS |
title_full_unstemmed |
AS DISSIMULAÇÕES E INCOERÊNCIAS NA APLICAÇÃO DA QUALIDADE CAUSAS E CONSEQUÊNCIAS |
title_sort |
AS DISSIMULAÇÕES E INCOERÊNCIAS NA APLICAÇÃO DA QUALIDADE CAUSAS E CONSEQUÊNCIAS |
author |
Barbosa, André Ricardo de Alvarenga |
author_facet |
Barbosa, André Ricardo de Alvarenga |
author_role |
author |
dc.contributor.none.fl_str_mv |
Salles, Mara Telles CPF:74484745704 Lima, Gilson Brito Alves CPF:88895241722 http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4791172A4&dataRevisao=null Silva Neto, Romeu e CPF:11144433322 http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4707989H1&dataRevisao=null |
dc.contributor.author.fl_str_mv |
Barbosa, André Ricardo de Alvarenga |
dc.subject.por.fl_str_mv |
gestão da qualidade alta administração ambiente interno qualidade management for quality high administration internal atmosphere of the organization quality CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO |
topic |
gestão da qualidade alta administração ambiente interno qualidade management for quality high administration internal atmosphere of the organization quality CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO |
description |
To present research it intends to analyze the possible causes that take to administrators to act her in their organizations in a dissembling way and with the relationship speech x incoherent practice. Still, it also analyzes the consequences of this administration type. Through a wide bibliographical study and application of field researches in companies, executives in management position and consultants, it was possible to analyze the favorable and unfavorable organizational internal atmospheres to the administration for the quality. The researched companies were divided in two groups. One of companies that they possess a negative scenery, with an administration model with dissimulations and incoherences. The second I group with companies that possess a positive scenery, with a model of favorable administration the quality and with great seriousness in whole the process. For the accomplishment of the study they were researched five variables, adaptation and the employees' satisfaction with the training politics and development, elaboration and unfolding of the strategic planning, accompaniment and use of controls, seriousness of the high administration and resistance of the high administration as for the changes. For each variable several indicators they were used. The results were disposed through tables and graphs by company, for variable and soon afterwards being compared the two sceneries, positive and negative, as already mentioned above. The results appear to 1st and 2nd variables as the more critics among all of the companies, contributing to the companies to be more attentive the those two aspects. To 4th variable, Seriousness of the high administration, causes surprise due to the results above the expected. The final considerations approach another aspect of extreme relevance, the ethics in the professional relationships and interpessoais as critical factor of success in the organizations. It is waited with this work to take the high administration of the organizations reflect it on their administration models, considering that these impact in the behaviors and organizational actings |
publishDate |
2008 |
dc.date.none.fl_str_mv |
2008-10-03 2021-03-10T20:52:15Z 2021-03-10T20:52:15Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://app.uff.br/riuff/handle/1/21206 |
url |
https://app.uff.br/riuff/handle/1/21206 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.rights.driver.fl_str_mv |
CC-BY-SA info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
CC-BY-SA |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Programa de Pós-graduação em Sistemas de Gestão Segurança do Trabalho, Meio-ambiente, Gestão pela Qualidade Total |
publisher.none.fl_str_mv |
Programa de Pós-graduação em Sistemas de Gestão Segurança do Trabalho, Meio-ambiente, Gestão pela Qualidade Total |
dc.source.none.fl_str_mv |
reponame:Repositório Institucional da Universidade Federal Fluminense (RIUFF) instname:Universidade Federal Fluminense (UFF) instacron:UFF |
instname_str |
Universidade Federal Fluminense (UFF) |
instacron_str |
UFF |
institution |
UFF |
reponame_str |
Repositório Institucional da Universidade Federal Fluminense (RIUFF) |
collection |
Repositório Institucional da Universidade Federal Fluminense (RIUFF) |
repository.name.fl_str_mv |
Repositório Institucional da Universidade Federal Fluminense (RIUFF) - Universidade Federal Fluminense (UFF) |
repository.mail.fl_str_mv |
riuff@id.uff.br |
_version_ |
1811823606876864512 |