PERCEPÇÃO DE SEGURANÇA EM SISTEMAS DE INFORMAÇÃO E SUA RELAÇÃO COM A QUALIDADE PERCEBIDA DE SERVIÇOS, PERFIL DE LIDERANÇA E PERFIL DOS SEGUIDORES, ENTRE AS DIRETORIAS DO INMETRO

• Autor(a) principal: Lima, Luiz Fernando Ferreira de Medeiros
• Data de Publicação: 2006
• Tipo de documento: Dissertação
• Idioma: por
• Título da fonte: Repositório Institucional da Universidade Federal Fluminense (RIUFF)
• Texto Completo: https://app.uff.br/riuff/handle/1/21071
• topic: Segurança da Informação; Servqual; Liderança; Seguidores; Security Information; Servqual; Leadership; Followership.; CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO

Nowadays, information maybe, the most valuable assets of the companies, mainly in a global and highly competitive world. This increases the responsibility and the obligation of a federal institution of maintaining in accordance with the safety standards of information security,protecting their knowledge, her history, their information, be them in paper or computerized;mainly has the organization, the importance and the credibility of the National Institute of Metrology, Normalization and Industrial Quality (INMETRO). The objective of that research was to produce data and subsidies to solve or at least, to improve the situation of the institution, putting her in accordance with the best practices of information security, increasing the quality of the systems of information, improving the leadership practices and the followers' profile, reminding that this work was focused and limited to the human factor and in his participation while user of the systems of information. This dissertation was a case study, where it tried to study the problems of incidents of information security inside of Inmetro, in the extent of their departments and the relationship of those indexes with the perception of service quality on systems of information, with the leadership profile and with the followers' profile. For that study were used as theoretical referentials, NBR's guideline ISO/IEC 17799, for the administration of information security management; the conceptual models of Parasuraman, Zeithaml, and Berry, to analyze the noticed quality of the computer science services (Servqual); the concepts of Kouzes and Posner, for the leadership profile; and the one of Kelley, for the followers' profile. The methodology of the research was based on the hypothetical-deductive method of Popper. After the experiment of the hypotheses the conclusion was arrived that the results were insufficient to prove a significant relationship among the indexes: of information security, of quality perception, of leadership perception and of the followers' profile. It is recommended, for new studies on the theme, a larger care with the samples, with the theoretical referential and the instruments of the research, and until, with the methodology, because the presented results seemed to be distorted of the reality, probably because of the form as the users answered to the questionnaires.