A análise da organização dos processos de trabalho das equipes de saúde da família de Goiânia segundo Programa de Melhoria do Acesso e Qualidade (PMAQ-AB) – 2012

• Autor(a) principal: Parreira, Patrícia Belém
• Data de Publicação: 2015
• Tipo de documento: Dissertação
• Idioma: por
• Título da fonte: Repositório Institucional da UFG
• Texto Completo: http://repositorio.bc.ufg.br/tede/handle/tede/6456
• topic: Processos de trabalho; Atenção básica; Avaliação em saúde; Work processes; Primary health care; Health assessment; SAUDE COLETIVA::SAUDE PUBLICA

The Primary Health Care acquires a central role in the Public Health System in Brazil for being the main entry of the user in the system. It has become the focus of assessment by the Ministry of Health Care in order to guide the public policies, as well as to strengthen the working processes of teamwork, ensuring the access of the population, the completeness and the coordination of care. The Program for the Improvement of the Access to and Quality of Primary Care (PMAQ-AB) appears in Brazilian scenario with this order. As one of the stages of this program, the external assessment focuses on three main approaches: structure, processes and user satisfaction. This paper aims to perform an analysis of the data from the first cycle of the PMAQ-AB, collected from July to September 2012, in the city of Goiania in relation to processes of work "light-dependent technologies ". Therefore, we performed a cross-sectional study of descriptive approach, developed from this basis of secondary data and a restriction on the variables: team planning and actions of the management for organization of the work process; institutional support; matrix support; team meetings; reception to the spontaneous demand and organization of the agenda. The study revealed the need for improvements in the care of users, especially in the assessment of risk and vulnerability and strengthening of institutional support so that teams can optimize their organization.