A pobreza como alvo na modernização da assistência social: estudo de caso da adoção do portal Meu INSS para o acesso ao BPC

• Autor(a) principal: Costa, Caroline Levergger
• Data de Publicação: 2023
• Tipo de documento: Dissertação
• Idioma: por
• Título da fonte: Repositório Institucional da UFG
• dARK ID: ark:/38995/0013000005nnq
• Texto Completo: http://repositorio.bc.ufg.br/tede/handle/tede/13159
• topic: Benefício de prestação continuada; INSS digital; Direitos humanos; Assistência social; Tecnologias da comunicação e da informação; Continuous cash benefit; Human rights; Social assistance; Communication and information technologies; CIENCIAS SOCIAIS APLICADAS::DIREITO

This dissertation analyzes the use of information and communication technologies for access to social rights, especially welfare rights, and deals specifically with how technology is being used to access the Continuous Cash Benefit. It aims to answer whether modernization has generated social progress or resulted in increased vulnerability of the recipients of this public policy. It also investigates whether the use of modernization may be occurring as a veiled fiscal adjustment measure, that is, not formally declared, to reduce access to the benefit. The methodological approach used was a literature review and a documentary analysis of secondary data and empirical research produced on the subject. The INSS DIGITAL program was evaluated based on five analysis criteria: greater coverage and possibility of service, simplification of processes and increased transparency, speed in responding to requests, quality of procedural analysis and fewer demands and savings to public coffers. It was observed that the difficulties in accessing rights, arising from modernization, do not simply stem from technology, but from the way it has been applied by States to mediate their relationship with the vulnerable population and that there are already proposals formulated so that this modernization is compatible with human rights. It was found that historical factors in the evolution of social assistance and the country's own characteristics, as well as the existence of a fiscal adjustment policy, influenced the way in which technologies were incorporated by the State in the provision of services to citizens. In the case of access to the Continuous Cash Benefit, it was found that the modernization of access, as it occurred, did not represent for the vulnerable population an expansion of rights or even an improvement of public service, but reproduced a barrier to be overcome by the citizen and acted as a factor of repression of administrative expenses (fiscal adjustment) even with the payment of benefits, which has grown more slowly since its implementation.