Implementation of psychological triage outpatient clinic in an universitary hospital: an experience report
Autor(a) principal: | |
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Data de Publicação: | 2024 |
Outros Autores: | |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | HU Revista (Online) |
Texto Completo: | https://periodicos.ufjf.br/index.php/hurevista/article/view/42636 |
Resumo: | Introduction: The role of psychologists in hospital settings encompasses specific characteristics that extend beyond the prevailing traditional clinical psychotherapy model, which continues to dominate public healthcare services. Given the necessity to reconsider the techniques employed in the hospital context, psychological triage emerges as a viable therapeutic intervention modality. It involves an evaluation of the psychological state of each individual, with the purpose of providing referrals and/or brief interventions. Objectives: This study aims to delineate the process of implementing this form of psychological care within an outpatient clinic at the University Hospital of the Federal University of Juiz de Fora (HU-UFJF). Experience Report: The implementation process of the triage outpatient clinic was led by two prominent psychologists from the hospital's psychology service and two psychology residents. Between March 2022 and February 2023, 117 patients were attended to, referred from various outpatient departments at HU-UFJF. With the implementation of the triage outpacientclinic, it was possible to establish a formal space to adress demands directed towards the psychology service; faster patient care; optimization of service time; greater patient adherence to psychology work; improved coordination and comprehension of the Regional Health Network (RAS). Obstacles encountered during the implementation of the outpatient clinic included patient non-compliance with scheduled appointments, underdevelopment of the mental health care network in the region, and a lack of understanding regarding the specificity of triage care. Conclusion: It is concluded that the triage outpatient clinic has achieved its objective of promoting patient reception, conducting in-depth investigations into their demands, and understanding the users' psychological situations. Consequently, it has facilitated more responsible referrals and brief interventions for specific demands. |
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Implementation of psychological triage outpatient clinic in an universitary hospital: an experience report A implementação do ambulatório de triagem psicológica em um hospital universitário: um relato de experiênciaTriageHospital PsychologyBrief InterventionsHealth Ambulatories ServicesTriagemPsicologia HospitalarIntervenções BrevesServiços Ambulatoriais de SaúdeIntroduction: The role of psychologists in hospital settings encompasses specific characteristics that extend beyond the prevailing traditional clinical psychotherapy model, which continues to dominate public healthcare services. Given the necessity to reconsider the techniques employed in the hospital context, psychological triage emerges as a viable therapeutic intervention modality. It involves an evaluation of the psychological state of each individual, with the purpose of providing referrals and/or brief interventions. Objectives: This study aims to delineate the process of implementing this form of psychological care within an outpatient clinic at the University Hospital of the Federal University of Juiz de Fora (HU-UFJF). Experience Report: The implementation process of the triage outpatient clinic was led by two prominent psychologists from the hospital's psychology service and two psychology residents. Between March 2022 and February 2023, 117 patients were attended to, referred from various outpatient departments at HU-UFJF. With the implementation of the triage outpacientclinic, it was possible to establish a formal space to adress demands directed towards the psychology service; faster patient care; optimization of service time; greater patient adherence to psychology work; improved coordination and comprehension of the Regional Health Network (RAS). Obstacles encountered during the implementation of the outpatient clinic included patient non-compliance with scheduled appointments, underdevelopment of the mental health care network in the region, and a lack of understanding regarding the specificity of triage care. Conclusion: It is concluded that the triage outpatient clinic has achieved its objective of promoting patient reception, conducting in-depth investigations into their demands, and understanding the users' psychological situations. Consequently, it has facilitated more responsible referrals and brief interventions for specific demands.Introdução: A atuação do psicólogo no hospital possui características específicas que vão além do modelo clínico tradicional de psicoterapia, ainda hegemônico nos serviços públicos de saúde. Diante da necessidade de se repensar as técnicas utilizadas no contexto hospitalar, a triagem psicológica se apresenta como uma modalidade de intervenção terapêutica possível nesse contexto. Nela, é feita uma avaliação da situação psíquica de cada sujeito, para fins de encaminhamentos e/ou intervenções breves. Objetivos: Descrever o processo de implementação desta modalidade de atenção psicológica em um ambulatório do Hospital Universitário da Universidade Federal de Juiz de Fora (HU-UFJF). Relato de Experiência: O processo de implementação do ambulatório de triagem foi conduzido por duas psicólogas de referência do serviço de psicologia do Hospital e duas psicólogas residentes. Como entraves para a implementação do ambulatório, destaca-se o não comparecimento dos pacientes nas consultas marcadas, a falta de estruturação da rede de saúde mental na região e de compreensão acerca da especificidade do atendimento da triagem. Resultados: No período de março de 2022 a fevereiro de 2023, foram atendidos 117 pacientes, encaminhados por diferentes ambulatórios do HU-UFJF. Com a implementação do ambulatório de triagem, foi possível estabelecer um espaço formal de atendimento das demandas direcionadas ao serviço de psicologia; uma maior rapidez no atendimento aos pacientes; uma otimização do tempo de acompanhamento; uma maior adesão dos pacientes ao trabalho da psicologia; uma melhor articulação e conhecimento da Rede de Atenção à Saúde (RAS). Conclusão: Conclui-se que o ambulatório de triagem alcançou o seu objetivo de promover o acolhimento, a investigação aprofundada das demandas e a compreensão da situação psíquica do usuário, propiciando, assim, encaminhamentos mais responsáveis e intervenções breves de demandas pontuais.Editora UFJF2024-01-26info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://periodicos.ufjf.br/index.php/hurevista/article/view/4263610.34019/1982-8047.2023.v49.42636HU Revista; v. 49 (2023); 1-61982-80470103-3123reponame:HU Revista (Online)instname:Universidade Federal de Juiz de Fora (UFJF)instacron:UFJFporhttps://periodicos.ufjf.br/index.php/hurevista/article/view/42636/27122Copyright (c) 2024 Juliana Dela-Sávia, Nataly Netchaeva Marizhttps://creativecommons.org/licenses/by/4.0info:eu-repo/semantics/openAccessDela-Sávia, JulianaNetchaeva Mariz, Nataly 2023-11-13T20:50:10Zoai:periodicos.ufjf.br:article/42636Revistahttps://periodicos.ufjf.br/index.php/hurevistaPUBhttps://periodicos.ufjf.br/index.php/hurevista/oairevista.hurevista@ufjf.edu.br1982-80470103-3123opendoar:2023-11-13T20:50:10HU Revista (Online) - Universidade Federal de Juiz de Fora (UFJF)false |
dc.title.none.fl_str_mv |
Implementation of psychological triage outpatient clinic in an universitary hospital: an experience report A implementação do ambulatório de triagem psicológica em um hospital universitário: um relato de experiência |
title |
Implementation of psychological triage outpatient clinic in an universitary hospital: an experience report |
spellingShingle |
Implementation of psychological triage outpatient clinic in an universitary hospital: an experience report Dela-Sávia, Juliana Triage Hospital Psychology Brief Interventions Health Ambulatories Services Triagem Psicologia Hospitalar Intervenções Breves Serviços Ambulatoriais de Saúde |
title_short |
Implementation of psychological triage outpatient clinic in an universitary hospital: an experience report |
title_full |
Implementation of psychological triage outpatient clinic in an universitary hospital: an experience report |
title_fullStr |
Implementation of psychological triage outpatient clinic in an universitary hospital: an experience report |
title_full_unstemmed |
Implementation of psychological triage outpatient clinic in an universitary hospital: an experience report |
title_sort |
Implementation of psychological triage outpatient clinic in an universitary hospital: an experience report |
author |
Dela-Sávia, Juliana |
author_facet |
Dela-Sávia, Juliana Netchaeva Mariz, Nataly |
author_role |
author |
author2 |
Netchaeva Mariz, Nataly |
author2_role |
author |
dc.contributor.author.fl_str_mv |
Dela-Sávia, Juliana Netchaeva Mariz, Nataly |
dc.subject.por.fl_str_mv |
Triage Hospital Psychology Brief Interventions Health Ambulatories Services Triagem Psicologia Hospitalar Intervenções Breves Serviços Ambulatoriais de Saúde |
topic |
Triage Hospital Psychology Brief Interventions Health Ambulatories Services Triagem Psicologia Hospitalar Intervenções Breves Serviços Ambulatoriais de Saúde |
description |
Introduction: The role of psychologists in hospital settings encompasses specific characteristics that extend beyond the prevailing traditional clinical psychotherapy model, which continues to dominate public healthcare services. Given the necessity to reconsider the techniques employed in the hospital context, psychological triage emerges as a viable therapeutic intervention modality. It involves an evaluation of the psychological state of each individual, with the purpose of providing referrals and/or brief interventions. Objectives: This study aims to delineate the process of implementing this form of psychological care within an outpatient clinic at the University Hospital of the Federal University of Juiz de Fora (HU-UFJF). Experience Report: The implementation process of the triage outpatient clinic was led by two prominent psychologists from the hospital's psychology service and two psychology residents. Between March 2022 and February 2023, 117 patients were attended to, referred from various outpatient departments at HU-UFJF. With the implementation of the triage outpacientclinic, it was possible to establish a formal space to adress demands directed towards the psychology service; faster patient care; optimization of service time; greater patient adherence to psychology work; improved coordination and comprehension of the Regional Health Network (RAS). Obstacles encountered during the implementation of the outpatient clinic included patient non-compliance with scheduled appointments, underdevelopment of the mental health care network in the region, and a lack of understanding regarding the specificity of triage care. Conclusion: It is concluded that the triage outpatient clinic has achieved its objective of promoting patient reception, conducting in-depth investigations into their demands, and understanding the users' psychological situations. Consequently, it has facilitated more responsible referrals and brief interventions for specific demands. |
publishDate |
2024 |
dc.date.none.fl_str_mv |
2024-01-26 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://periodicos.ufjf.br/index.php/hurevista/article/view/42636 10.34019/1982-8047.2023.v49.42636 |
url |
https://periodicos.ufjf.br/index.php/hurevista/article/view/42636 |
identifier_str_mv |
10.34019/1982-8047.2023.v49.42636 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
https://periodicos.ufjf.br/index.php/hurevista/article/view/42636/27122 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2024 Juliana Dela-Sávia, Nataly Netchaeva Mariz https://creativecommons.org/licenses/by/4.0 info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2024 Juliana Dela-Sávia, Nataly Netchaeva Mariz https://creativecommons.org/licenses/by/4.0 |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Editora UFJF |
publisher.none.fl_str_mv |
Editora UFJF |
dc.source.none.fl_str_mv |
HU Revista; v. 49 (2023); 1-6 1982-8047 0103-3123 reponame:HU Revista (Online) instname:Universidade Federal de Juiz de Fora (UFJF) instacron:UFJF |
instname_str |
Universidade Federal de Juiz de Fora (UFJF) |
instacron_str |
UFJF |
institution |
UFJF |
reponame_str |
HU Revista (Online) |
collection |
HU Revista (Online) |
repository.name.fl_str_mv |
HU Revista (Online) - Universidade Federal de Juiz de Fora (UFJF) |
repository.mail.fl_str_mv |
revista.hurevista@ufjf.edu.br |
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