Situational diagnosis of a university hospital of Minas Gerais from the results of the internal quality assessment process

• Autor(a) principal: Silva Rodrigues, Andreysa Keryane
• Data de Publicação: 2022
• Outros Autores: de Oliveira Júnior, Lourival Batista, Pereira dos Santos, Lívia Franco, dos Santos Jaernevay, Marcela Leite
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: HU Revista (Online)
• Texto Completo: https://periodicos.ufjf.br/index.php/hurevista/article/view/34666
• topic: Quality Management; Hospitals, University; Evaluation Studies as Topic; Gestão da Qualidade; Hospitais Universitários; Estudos de Avaliação como Assunto

Introduction: Considering that quality is an important factor that adds value to the services provided by institutions, the evaluation of organizational processes is essential to optimize strategic quality management and promote safety in health care. Objective: To demonstrate the situational diagnosis of a university hospital in Minas Gerais based on the results of the first internal quality assessment. Material and Methods: Secondary data were obtained from the first internal quality assessment carried out at the university hospital, with the conforming and non-conforming requirements per category of processes, being finalistic, managerial and support processes. The data were tabulated in the Microsoft Excel spreadsheet editor, making it possible to identify the hospital's compliance percentages by subcategories of processes. The interpretation of these data refers to the quality management practices adopted in the hospital and the opportunities for improvement identified during the evaluation, enabling the situational diagnosis of the organization. Results: The hospital presented a percentage of 62% of compliance with the requirements contained in the SEQuali manual. Of the total 871 requirements applicable to the institution, 543 were met and 328 were not met. The results of the evaluation by category of processes showed compliance of 68% of the finalistic processes, 65% of the management processes and 51% of the support processes. Conclusion: It was found that the hospital meets more than 60% of the applicable requirements, however, there are still challenges to be overcome.