Impacto da utilização de sistemas de ERP em dimensões estratégicas de pequenas e médias empresas

• Autor(a) principal: Fernandes, Renato Borges
• Data de Publicação: 2017
• Outros Autores: Braga, Guilherme André, Martins, Bruna Suelen, Costa Filho, Custódio Genésio da, Caixeta, Ronaldo Pereira, Antonialli, Luiz Marcelo
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Repositório Institucional da UFLA
• Texto Completo: http://repositorio.ufla.br/jspui/handle/1/32591
• topic: Sistema integrado de gestão empresarial; Estratégia empresarial; Pequenas e médias empresas; Sistemas de informação; Business strategy; Enterprise resource planning; Small and medium-sized businesses; Information systems

This study aimed to analyze the impact of the use of ERP (enterprise resource planning) systems in small and medium-sized companies in the municipality of Patos de Minas. Using a survey adapted from Saccol et al. (2004), the study evaluated a series of strategic factors: customers and consumers, competitive rivalry, suppliers, organizational efficiency and effectiveness, and interorganizational efficiency. The results showed a medium-to-low relevance of the system for the stated factors and confirm the literature, indicating smaller and greater strategic use for smaller (small) and larger (mediumsized) companies, respectively. In particular, the smallest differences between small and medium-sized companies are found in the competitive rivalry factor and the largest differences in the inter-organizational efficiency factor. We conclude that ERP systems are of medium importance for the strategic aspects of small and medium-sized companies but are the basis for further strategic support.