Management strategies for hospital accreditation

• Autor(a) principal: Siman, Andréia Guerra
• Data de Publicação: 2015
• Outros Autores: Cunha, Simone Graziele Silva, Martins, Erick Siman, Brito, Maria José Menezes
• Tipo de documento: Artigo
• Idioma: por; eng
• Título da fonte: Reme (Online)
• Texto Completo: https://periodicos.ufmg.br/index.php/reme/article/view/50058
• topic: Administración de Personal en Hospitales; Gerencia; Gestión de la Calidad; Acreditación de Hospitales; Planificación; Administração de Recursos Humanos em Hospitais; Gerência; Gestão da Qualidade; Acreditação Hospitalar; Planejamento; Personnel Administration, Hospital; Management; Quality Management; Hospital Accreditation; Planning

This study aims to analyze management strategies in order to be awarded a Certificate of Excellence. This is a qualitative case study carried out at a private hospital in Belo Horizonte accredited as Centre of Excellence by the National Accreditation Body. The study included 12 managers. Data was collected in 2011 through semi-structured interviews and analyzed using content analysis. The study results identified three thematic categories: a) people management as the main principle for Accreditation with Excellence certification; b) education and training; c) communication: promoting quality services. People management was the most important strategy identified since it promotes autonomy within the team; widespread commitment to proposed improvements; appreciation, recognition and reward; investment in the training of all professionals involved in the care process; clear communication in the workplace and feedback during the weekly meetings; and more staff participation in organizational decisions and results. For the institution to get the accreditation award the staff had to be aware of the principles and values of accreditation and of the importance of decentralization of information.