Reflecting about the administration and the negotiation of conflicts in heath teams - doi:10.5020/18061230.2007.p111

Detalhes bibliográficos
Autor(a) principal: Sales, Ana Amélia da Rocha
Data de Publicação: 2012
Outros Autores: Lima, Flávia Regina Furtado, Farias, Francisca Sônia de Andrade Braga
Tipo de documento: Artigo
Idioma: por
Título da fonte: Revista Brasileira em Promoção da Saúde
Texto Completo: https://ojs.unifor.br/RBPS/article/view/1011
Resumo: The set of themes “administration and negotiation of conflicts” has throughout the years been a polemic subject and one of great interest to administrators of health organizations. The aim of this study was to discuss about the process of administrating and negotiating conflicts in health teams. Conflicts are internal disagreements, resulting from the differences in relation to ideas, values and feelings between people or groups. The conflict in the nursing team can be openly expressed by an increase in criticism, annoyances or discussions between members of health teams, leading to dissatisfaction in working places causing reduction in the quantity and quality of the service. The team manager should have a good relationship with all members and also be humble, contributing with his knowledge, and balancing with common sense the team members’ performance. Beside this, it’s very important to know how to listen to others; having flexibility as facing some situations and being a leader, knowing how to solve problems without creating anxiety and discomfort. In health teams, in order to obtain a good relationship at work, the team must have the capacity to lead with the differences in an efficient way. A good relationship avoids the arising of conflicts, for it increases the mutual comprehension, inspires confidence and respect; it allows to maintain the reason and the emotion and improves the communication.
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spelling Reflecting about the administration and the negotiation of conflicts in heath teams - doi:10.5020/18061230.2007.p111Refletindo sobre a administração e negociação de conflitos nas equipes de saúde - doi:10.5020/18061230.2007.p111EnfermagemAdministraçãoNegociaçãoAtenção Primária à Saúde.The set of themes “administration and negotiation of conflicts” has throughout the years been a polemic subject and one of great interest to administrators of health organizations. The aim of this study was to discuss about the process of administrating and negotiating conflicts in health teams. Conflicts are internal disagreements, resulting from the differences in relation to ideas, values and feelings between people or groups. The conflict in the nursing team can be openly expressed by an increase in criticism, annoyances or discussions between members of health teams, leading to dissatisfaction in working places causing reduction in the quantity and quality of the service. The team manager should have a good relationship with all members and also be humble, contributing with his knowledge, and balancing with common sense the team members’ performance. Beside this, it’s very important to know how to listen to others; having flexibility as facing some situations and being a leader, knowing how to solve problems without creating anxiety and discomfort. In health teams, in order to obtain a good relationship at work, the team must have the capacity to lead with the differences in an efficient way. A good relationship avoids the arising of conflicts, for it increases the mutual comprehension, inspires confidence and respect; it allows to maintain the reason and the emotion and improves the communication.A temática “administração e negociação de conflitos” vem ao longo dos anos, sendo um assunto polêmico e de interesse de muitos administradores das organizações de saúde. O objetivo deste trabalho foi de refletir acerca do processo de administração e negociação de conflitos nas equipes de saúde. Conflitos são discordâncias internas, resultantes de diferenças quanto a idéias, valores ou sentimentos entre pessoas ou grupo. O conflito na equipe de enfermagem pode ser expresso abertamente por um aumento das críticas, implicâncias ou discussões entre membros da equipe de saúde, levando a insatisfações no local de trabalho, causando redução na quantidade e qualidade do serviço. O gerente de uma equipe deve ter um bom relacionamento com todos os componentes e humildade, contribuindo com seu conhecimento e equilibrando com bom senso o desempenho dos membros dessa equipe. Além disso, é fundamental saber ouvir, ter flexibilidade diante de algumas situações e ser líder, sabendo resolver os problemas sem gerar ansiedades e desconfortos. Nas equipes de saúde, para se obter um bom relacionamento no trabalho, a equipe deve ter capacidade de lidar com diferenças de maneira eficiente. O bom relacionamento evita o surgimento de conflitos, pois aumenta a compreensão mútua, inspira confiança e respeito e permite que se conservem a razão e a emoção e se aprimore a comunicação.Universidade de Fortaleza2012-01-04info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://ojs.unifor.br/RBPS/article/view/101110.5020/1011Brazilian Journal in Health Promotion; Vol. 20 No. 2 (2007); 111-115Revista Brasileña en Promoción de la Salud; Vol. 20 Núm. 2 (2007); 111-115Revista Brasileira em Promoção da Saúde; v. 20 n. 2 (2007); 111-1151806-1230reponame:Revista Brasileira em Promoção da Saúdeinstname:Universidade de Fortaleza (Unifor)instacron:UFORporhttps://ojs.unifor.br/RBPS/article/view/1011/2172Sales, Ana Amélia da RochaLima, Flávia Regina FurtadoFarias, Francisca Sônia de Andrade Bragainfo:eu-repo/semantics/openAccess2012-01-10T12:18:38Zoai:ojs.ojs.unifor.br:article/1011Revistahttps://periodicos.unifor.br/RBPS/oai1806-12301806-1222opendoar:2012-01-10T12:18:38Revista Brasileira em Promoção da Saúde - Universidade de Fortaleza (Unifor)false
dc.title.none.fl_str_mv Reflecting about the administration and the negotiation of conflicts in heath teams - doi:10.5020/18061230.2007.p111
Refletindo sobre a administração e negociação de conflitos nas equipes de saúde - doi:10.5020/18061230.2007.p111
title Reflecting about the administration and the negotiation of conflicts in heath teams - doi:10.5020/18061230.2007.p111
spellingShingle Reflecting about the administration and the negotiation of conflicts in heath teams - doi:10.5020/18061230.2007.p111
Sales, Ana Amélia da Rocha
Enfermagem
Administração
Negociação
Atenção Primária à Saúde.
title_short Reflecting about the administration and the negotiation of conflicts in heath teams - doi:10.5020/18061230.2007.p111
title_full Reflecting about the administration and the negotiation of conflicts in heath teams - doi:10.5020/18061230.2007.p111
title_fullStr Reflecting about the administration and the negotiation of conflicts in heath teams - doi:10.5020/18061230.2007.p111
title_full_unstemmed Reflecting about the administration and the negotiation of conflicts in heath teams - doi:10.5020/18061230.2007.p111
title_sort Reflecting about the administration and the negotiation of conflicts in heath teams - doi:10.5020/18061230.2007.p111
author Sales, Ana Amélia da Rocha
author_facet Sales, Ana Amélia da Rocha
Lima, Flávia Regina Furtado
Farias, Francisca Sônia de Andrade Braga
author_role author
author2 Lima, Flávia Regina Furtado
Farias, Francisca Sônia de Andrade Braga
author2_role author
author
dc.contributor.author.fl_str_mv Sales, Ana Amélia da Rocha
Lima, Flávia Regina Furtado
Farias, Francisca Sônia de Andrade Braga
dc.subject.por.fl_str_mv Enfermagem
Administração
Negociação
Atenção Primária à Saúde.
topic Enfermagem
Administração
Negociação
Atenção Primária à Saúde.
description The set of themes “administration and negotiation of conflicts” has throughout the years been a polemic subject and one of great interest to administrators of health organizations. The aim of this study was to discuss about the process of administrating and negotiating conflicts in health teams. Conflicts are internal disagreements, resulting from the differences in relation to ideas, values and feelings between people or groups. The conflict in the nursing team can be openly expressed by an increase in criticism, annoyances or discussions between members of health teams, leading to dissatisfaction in working places causing reduction in the quantity and quality of the service. The team manager should have a good relationship with all members and also be humble, contributing with his knowledge, and balancing with common sense the team members’ performance. Beside this, it’s very important to know how to listen to others; having flexibility as facing some situations and being a leader, knowing how to solve problems without creating anxiety and discomfort. In health teams, in order to obtain a good relationship at work, the team must have the capacity to lead with the differences in an efficient way. A good relationship avoids the arising of conflicts, for it increases the mutual comprehension, inspires confidence and respect; it allows to maintain the reason and the emotion and improves the communication.
publishDate 2012
dc.date.none.fl_str_mv 2012-01-04
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://ojs.unifor.br/RBPS/article/view/1011
10.5020/1011
url https://ojs.unifor.br/RBPS/article/view/1011
identifier_str_mv 10.5020/1011
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://ojs.unifor.br/RBPS/article/view/1011/2172
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Universidade de Fortaleza
publisher.none.fl_str_mv Universidade de Fortaleza
dc.source.none.fl_str_mv Brazilian Journal in Health Promotion; Vol. 20 No. 2 (2007); 111-115
Revista Brasileña en Promoción de la Salud; Vol. 20 Núm. 2 (2007); 111-115
Revista Brasileira em Promoção da Saúde; v. 20 n. 2 (2007); 111-115
1806-1230
reponame:Revista Brasileira em Promoção da Saúde
instname:Universidade de Fortaleza (Unifor)
instacron:UFOR
instname_str Universidade de Fortaleza (Unifor)
instacron_str UFOR
institution UFOR
reponame_str Revista Brasileira em Promoção da Saúde
collection Revista Brasileira em Promoção da Saúde
repository.name.fl_str_mv Revista Brasileira em Promoção da Saúde - Universidade de Fortaleza (Unifor)
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