Reflecting about the administration and the negotiation of conflicts in heath teams - doi:10.5020/18061230.2007.p111
Autor(a) principal: | |
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Data de Publicação: | 2012 |
Outros Autores: | , |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | Revista Brasileira em Promoção da Saúde |
Texto Completo: | https://ojs.unifor.br/RBPS/article/view/1011 |
Resumo: | The set of themes “administration and negotiation of conflicts” has throughout the years been a polemic subject and one of great interest to administrators of health organizations. The aim of this study was to discuss about the process of administrating and negotiating conflicts in health teams. Conflicts are internal disagreements, resulting from the differences in relation to ideas, values and feelings between people or groups. The conflict in the nursing team can be openly expressed by an increase in criticism, annoyances or discussions between members of health teams, leading to dissatisfaction in working places causing reduction in the quantity and quality of the service. The team manager should have a good relationship with all members and also be humble, contributing with his knowledge, and balancing with common sense the team members’ performance. Beside this, it’s very important to know how to listen to others; having flexibility as facing some situations and being a leader, knowing how to solve problems without creating anxiety and discomfort. In health teams, in order to obtain a good relationship at work, the team must have the capacity to lead with the differences in an efficient way. A good relationship avoids the arising of conflicts, for it increases the mutual comprehension, inspires confidence and respect; it allows to maintain the reason and the emotion and improves the communication. |
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Reflecting about the administration and the negotiation of conflicts in heath teams - doi:10.5020/18061230.2007.p111Refletindo sobre a administração e negociação de conflitos nas equipes de saúde - doi:10.5020/18061230.2007.p111EnfermagemAdministraçãoNegociaçãoAtenção Primária à Saúde.The set of themes “administration and negotiation of conflicts” has throughout the years been a polemic subject and one of great interest to administrators of health organizations. The aim of this study was to discuss about the process of administrating and negotiating conflicts in health teams. Conflicts are internal disagreements, resulting from the differences in relation to ideas, values and feelings between people or groups. The conflict in the nursing team can be openly expressed by an increase in criticism, annoyances or discussions between members of health teams, leading to dissatisfaction in working places causing reduction in the quantity and quality of the service. The team manager should have a good relationship with all members and also be humble, contributing with his knowledge, and balancing with common sense the team members’ performance. Beside this, it’s very important to know how to listen to others; having flexibility as facing some situations and being a leader, knowing how to solve problems without creating anxiety and discomfort. In health teams, in order to obtain a good relationship at work, the team must have the capacity to lead with the differences in an efficient way. A good relationship avoids the arising of conflicts, for it increases the mutual comprehension, inspires confidence and respect; it allows to maintain the reason and the emotion and improves the communication.A temática “administração e negociação de conflitos” vem ao longo dos anos, sendo um assunto polêmico e de interesse de muitos administradores das organizações de saúde. O objetivo deste trabalho foi de refletir acerca do processo de administração e negociação de conflitos nas equipes de saúde. Conflitos são discordâncias internas, resultantes de diferenças quanto a idéias, valores ou sentimentos entre pessoas ou grupo. O conflito na equipe de enfermagem pode ser expresso abertamente por um aumento das críticas, implicâncias ou discussões entre membros da equipe de saúde, levando a insatisfações no local de trabalho, causando redução na quantidade e qualidade do serviço. O gerente de uma equipe deve ter um bom relacionamento com todos os componentes e humildade, contribuindo com seu conhecimento e equilibrando com bom senso o desempenho dos membros dessa equipe. Além disso, é fundamental saber ouvir, ter flexibilidade diante de algumas situações e ser líder, sabendo resolver os problemas sem gerar ansiedades e desconfortos. Nas equipes de saúde, para se obter um bom relacionamento no trabalho, a equipe deve ter capacidade de lidar com diferenças de maneira eficiente. O bom relacionamento evita o surgimento de conflitos, pois aumenta a compreensão mútua, inspira confiança e respeito e permite que se conservem a razão e a emoção e se aprimore a comunicação.Universidade de Fortaleza2012-01-04info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://ojs.unifor.br/RBPS/article/view/101110.5020/1011Brazilian Journal in Health Promotion; Vol. 20 No. 2 (2007); 111-115Revista Brasileña en Promoción de la Salud; Vol. 20 Núm. 2 (2007); 111-115Revista Brasileira em Promoção da Saúde; v. 20 n. 2 (2007); 111-1151806-1230reponame:Revista Brasileira em Promoção da Saúdeinstname:Universidade de Fortaleza (Unifor)instacron:UFORporhttps://ojs.unifor.br/RBPS/article/view/1011/2172Sales, Ana Amélia da RochaLima, Flávia Regina FurtadoFarias, Francisca Sônia de Andrade Bragainfo:eu-repo/semantics/openAccess2012-01-10T12:18:38Zoai:ojs.ojs.unifor.br:article/1011Revistahttps://periodicos.unifor.br/RBPS/oai1806-12301806-1222opendoar:2012-01-10T12:18:38Revista Brasileira em Promoção da Saúde - Universidade de Fortaleza (Unifor)false |
dc.title.none.fl_str_mv |
Reflecting about the administration and the negotiation of conflicts in heath teams - doi:10.5020/18061230.2007.p111 Refletindo sobre a administração e negociação de conflitos nas equipes de saúde - doi:10.5020/18061230.2007.p111 |
title |
Reflecting about the administration and the negotiation of conflicts in heath teams - doi:10.5020/18061230.2007.p111 |
spellingShingle |
Reflecting about the administration and the negotiation of conflicts in heath teams - doi:10.5020/18061230.2007.p111 Sales, Ana Amélia da Rocha Enfermagem Administração Negociação Atenção Primária à Saúde. |
title_short |
Reflecting about the administration and the negotiation of conflicts in heath teams - doi:10.5020/18061230.2007.p111 |
title_full |
Reflecting about the administration and the negotiation of conflicts in heath teams - doi:10.5020/18061230.2007.p111 |
title_fullStr |
Reflecting about the administration and the negotiation of conflicts in heath teams - doi:10.5020/18061230.2007.p111 |
title_full_unstemmed |
Reflecting about the administration and the negotiation of conflicts in heath teams - doi:10.5020/18061230.2007.p111 |
title_sort |
Reflecting about the administration and the negotiation of conflicts in heath teams - doi:10.5020/18061230.2007.p111 |
author |
Sales, Ana Amélia da Rocha |
author_facet |
Sales, Ana Amélia da Rocha Lima, Flávia Regina Furtado Farias, Francisca Sônia de Andrade Braga |
author_role |
author |
author2 |
Lima, Flávia Regina Furtado Farias, Francisca Sônia de Andrade Braga |
author2_role |
author author |
dc.contributor.author.fl_str_mv |
Sales, Ana Amélia da Rocha Lima, Flávia Regina Furtado Farias, Francisca Sônia de Andrade Braga |
dc.subject.por.fl_str_mv |
Enfermagem Administração Negociação Atenção Primária à Saúde. |
topic |
Enfermagem Administração Negociação Atenção Primária à Saúde. |
description |
The set of themes “administration and negotiation of conflicts” has throughout the years been a polemic subject and one of great interest to administrators of health organizations. The aim of this study was to discuss about the process of administrating and negotiating conflicts in health teams. Conflicts are internal disagreements, resulting from the differences in relation to ideas, values and feelings between people or groups. The conflict in the nursing team can be openly expressed by an increase in criticism, annoyances or discussions between members of health teams, leading to dissatisfaction in working places causing reduction in the quantity and quality of the service. The team manager should have a good relationship with all members and also be humble, contributing with his knowledge, and balancing with common sense the team members’ performance. Beside this, it’s very important to know how to listen to others; having flexibility as facing some situations and being a leader, knowing how to solve problems without creating anxiety and discomfort. In health teams, in order to obtain a good relationship at work, the team must have the capacity to lead with the differences in an efficient way. A good relationship avoids the arising of conflicts, for it increases the mutual comprehension, inspires confidence and respect; it allows to maintain the reason and the emotion and improves the communication. |
publishDate |
2012 |
dc.date.none.fl_str_mv |
2012-01-04 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://ojs.unifor.br/RBPS/article/view/1011 10.5020/1011 |
url |
https://ojs.unifor.br/RBPS/article/view/1011 |
identifier_str_mv |
10.5020/1011 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
https://ojs.unifor.br/RBPS/article/view/1011/2172 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Universidade de Fortaleza |
publisher.none.fl_str_mv |
Universidade de Fortaleza |
dc.source.none.fl_str_mv |
Brazilian Journal in Health Promotion; Vol. 20 No. 2 (2007); 111-115 Revista Brasileña en Promoción de la Salud; Vol. 20 Núm. 2 (2007); 111-115 Revista Brasileira em Promoção da Saúde; v. 20 n. 2 (2007); 111-115 1806-1230 reponame:Revista Brasileira em Promoção da Saúde instname:Universidade de Fortaleza (Unifor) instacron:UFOR |
instname_str |
Universidade de Fortaleza (Unifor) |
instacron_str |
UFOR |
institution |
UFOR |
reponame_str |
Revista Brasileira em Promoção da Saúde |
collection |
Revista Brasileira em Promoção da Saúde |
repository.name.fl_str_mv |
Revista Brasileira em Promoção da Saúde - Universidade de Fortaleza (Unifor) |
repository.mail.fl_str_mv |
|
_version_ |
1808844174334623744 |