Awareness and satisfaction level of pharmacists users of a Drug Information Center - doi:10.5020/18061230.2005.p185
Autor(a) principal: | |
---|---|
Data de Publicação: | 2012 |
Outros Autores: | , , |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | Revista Brasileira em Promoção da Saúde |
Texto Completo: | https://ojs.unifor.br/RBPS/article/view/942 |
Resumo: | The Drug Information Center of Federal University of Ceara (CIM-UFC) serves the health professionals as well as the population through the provision of objective, unbiased, evidence-based information on a variety of pharmacy topics. The present study had the purpose of evaluating the awareness and satisfaction level of pharmacists, users of the services provided by the CIM-UFC. A quantitative, descriptive and cross-sectional study was conducted from May to June, 2005, in which, there were interviewed 53 (62.3%) pharmacists in 26 health care units registered in CIM-UFC. The results revealed that concerning to the awareness and use of CIM-UFC, all professionals reported to know the Center and its services, due mainly, to the University itself during the time that they were Pharmacy students. To 14 (21.6%) of the interviewed professionals, the Center’s informative bulletin was the responsible for introducing CIM-UFC and its services to them. Among the professionals that had used the CIM-UFC services (n=41), 34 (82.9%) reported that the information was provided in a timely manner for being applied; 39 pharmacists (95.1%) confirmed that the informations were clear; 38 (92.7%) said that the answers were objective and 33 (80.5%) considered the answers to be complete. By the performed evaluation, it is concluded that the CIM-UFC has its work recognized by pharmacists of the referred health care unities. The Center has been providing its services with quality, thus obtaining satisfaction from the users, contributing, in this way, for the rational drug use. |
id |
UFOR-2_9612ede6bb912ec08c464c3bb2af2886 |
---|---|
oai_identifier_str |
oai:ojs.ojs.unifor.br:article/942 |
network_acronym_str |
UFOR-2 |
network_name_str |
Revista Brasileira em Promoção da Saúde |
repository_id_str |
|
spelling |
Awareness and satisfaction level of pharmacists users of a Drug Information Center - doi:10.5020/18061230.2005.p185Conhecimento e grau de satisfação dos farmacêuticos usuários de um Centro de Informação Sobre Medicamentos (CIM) - doi:10.5020/18061230.2005.p185Serviços de Informação Sobre MedicamentosProfissional farmacêuticoConhecimentoSatisfação dos Consumidores.The Drug Information Center of Federal University of Ceara (CIM-UFC) serves the health professionals as well as the population through the provision of objective, unbiased, evidence-based information on a variety of pharmacy topics. The present study had the purpose of evaluating the awareness and satisfaction level of pharmacists, users of the services provided by the CIM-UFC. A quantitative, descriptive and cross-sectional study was conducted from May to June, 2005, in which, there were interviewed 53 (62.3%) pharmacists in 26 health care units registered in CIM-UFC. The results revealed that concerning to the awareness and use of CIM-UFC, all professionals reported to know the Center and its services, due mainly, to the University itself during the time that they were Pharmacy students. To 14 (21.6%) of the interviewed professionals, the Center’s informative bulletin was the responsible for introducing CIM-UFC and its services to them. Among the professionals that had used the CIM-UFC services (n=41), 34 (82.9%) reported that the information was provided in a timely manner for being applied; 39 pharmacists (95.1%) confirmed that the informations were clear; 38 (92.7%) said that the answers were objective and 33 (80.5%) considered the answers to be complete. By the performed evaluation, it is concluded that the CIM-UFC has its work recognized by pharmacists of the referred health care unities. The Center has been providing its services with quality, thus obtaining satisfaction from the users, contributing, in this way, for the rational drug use.O Centro de Informação sobre Medicamentos da Universidade Federal do Ceará (CIMUFC) fornece informações objetivas, imparciais e baseadas em evidências sobre vários tópicos relacionados à área farmacêutica, tanto para profissionais da saúde quanto para a população leiga. Este trabalho objetivou verificar o conhecimento e o grau de satisfação dos profissionais farmacêuticos usuários dos serviços prestados pelo CIM-UFC. O estudo, quantitativo, descritivo e transversal, foi realizado nos meses de maio e junho de 2005, no qual foram entrevistados 53 (62,3%) farmacêuticos em 26 unidades de saúde cadastradas no CIM-UFC. Os resultados obtidos revelaram que em relação ao conhecimento e utilização do CIM-UFC, todos os profissionais entrevistados afirmaram que conheciam o Centro e isso se deu, principalmente, através da própria universidade durante o período de formação profissional dos mesmos. Para 14 (21,6%) profissionais, o boletim informativo foi o responsável pela divulgação do CIM. Dos profissionais que utilizaram os serviços do CIM-UFC (n=41), 34 (82,9%) responderam que a informação foi fornecida em tempo satisfatório de ser utilizada; 39 (95,1%) afirmaram que as informações transmitidas foram claras; 38 (92,7%) que as respostas foram objetivas e 33 (80,5%) consideraram que as respostas estavam completas. Pela avaliação realizada, conclui-se que o CIM-UFC tem seu trabalho reconhecido pelos farmacêuticos das unidades de saúde referidas e vem prestando um serviço de qualidade, obtendo a satisfação de seus usuários e contribuindo, desta forma, para o uso racional de medicamentos.Universidade de Fortaleza2012-01-04info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersion"Peer-reviewed Article""Avaliado pelos pares""Avaliado pelos pares"application/pdfhttps://ojs.unifor.br/RBPS/article/view/94210.5020/942Brazilian Journal in Health Promotion; Vol. 18 No. 4 (2005); 185-190Revista Brasileña en Promoción de la Salud; Vol. 18 Núm. 4 (2005); 185-190Revista Brasileira em Promoção da Saúde; v. 18 n. 4 (2005); 185-1901806-1230reponame:Revista Brasileira em Promoção da Saúdeinstname:Universidade de Fortaleza (Unifor)instacron:UFORporhttps://ojs.unifor.br/RBPS/article/view/942/2109Aguiar, GeysaMoreira, Gustavo José da SilvaPassos, Ana Cláudia de BritoMonteiro, Mirian Parenteinfo:eu-repo/semantics/openAccess2012-01-10T12:17:51Zoai:ojs.ojs.unifor.br:article/942Revistahttps://periodicos.unifor.br/RBPS/oai1806-12301806-1222opendoar:2012-01-10T12:17:51Revista Brasileira em Promoção da Saúde - Universidade de Fortaleza (Unifor)false |
dc.title.none.fl_str_mv |
Awareness and satisfaction level of pharmacists users of a Drug Information Center - doi:10.5020/18061230.2005.p185 Conhecimento e grau de satisfação dos farmacêuticos usuários de um Centro de Informação Sobre Medicamentos (CIM) - doi:10.5020/18061230.2005.p185 |
title |
Awareness and satisfaction level of pharmacists users of a Drug Information Center - doi:10.5020/18061230.2005.p185 |
spellingShingle |
Awareness and satisfaction level of pharmacists users of a Drug Information Center - doi:10.5020/18061230.2005.p185 Aguiar, Geysa Serviços de Informação Sobre Medicamentos Profissional farmacêutico Conhecimento Satisfação dos Consumidores. |
title_short |
Awareness and satisfaction level of pharmacists users of a Drug Information Center - doi:10.5020/18061230.2005.p185 |
title_full |
Awareness and satisfaction level of pharmacists users of a Drug Information Center - doi:10.5020/18061230.2005.p185 |
title_fullStr |
Awareness and satisfaction level of pharmacists users of a Drug Information Center - doi:10.5020/18061230.2005.p185 |
title_full_unstemmed |
Awareness and satisfaction level of pharmacists users of a Drug Information Center - doi:10.5020/18061230.2005.p185 |
title_sort |
Awareness and satisfaction level of pharmacists users of a Drug Information Center - doi:10.5020/18061230.2005.p185 |
author |
Aguiar, Geysa |
author_facet |
Aguiar, Geysa Moreira, Gustavo José da Silva Passos, Ana Cláudia de Brito Monteiro, Mirian Parente |
author_role |
author |
author2 |
Moreira, Gustavo José da Silva Passos, Ana Cláudia de Brito Monteiro, Mirian Parente |
author2_role |
author author author |
dc.contributor.author.fl_str_mv |
Aguiar, Geysa Moreira, Gustavo José da Silva Passos, Ana Cláudia de Brito Monteiro, Mirian Parente |
dc.subject.por.fl_str_mv |
Serviços de Informação Sobre Medicamentos Profissional farmacêutico Conhecimento Satisfação dos Consumidores. |
topic |
Serviços de Informação Sobre Medicamentos Profissional farmacêutico Conhecimento Satisfação dos Consumidores. |
description |
The Drug Information Center of Federal University of Ceara (CIM-UFC) serves the health professionals as well as the population through the provision of objective, unbiased, evidence-based information on a variety of pharmacy topics. The present study had the purpose of evaluating the awareness and satisfaction level of pharmacists, users of the services provided by the CIM-UFC. A quantitative, descriptive and cross-sectional study was conducted from May to June, 2005, in which, there were interviewed 53 (62.3%) pharmacists in 26 health care units registered in CIM-UFC. The results revealed that concerning to the awareness and use of CIM-UFC, all professionals reported to know the Center and its services, due mainly, to the University itself during the time that they were Pharmacy students. To 14 (21.6%) of the interviewed professionals, the Center’s informative bulletin was the responsible for introducing CIM-UFC and its services to them. Among the professionals that had used the CIM-UFC services (n=41), 34 (82.9%) reported that the information was provided in a timely manner for being applied; 39 pharmacists (95.1%) confirmed that the informations were clear; 38 (92.7%) said that the answers were objective and 33 (80.5%) considered the answers to be complete. By the performed evaluation, it is concluded that the CIM-UFC has its work recognized by pharmacists of the referred health care unities. The Center has been providing its services with quality, thus obtaining satisfaction from the users, contributing, in this way, for the rational drug use. |
publishDate |
2012 |
dc.date.none.fl_str_mv |
2012-01-04 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion "Peer-reviewed Article" "Avaliado pelos pares" "Avaliado pelos pares" |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://ojs.unifor.br/RBPS/article/view/942 10.5020/942 |
url |
https://ojs.unifor.br/RBPS/article/view/942 |
identifier_str_mv |
10.5020/942 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
https://ojs.unifor.br/RBPS/article/view/942/2109 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Universidade de Fortaleza |
publisher.none.fl_str_mv |
Universidade de Fortaleza |
dc.source.none.fl_str_mv |
Brazilian Journal in Health Promotion; Vol. 18 No. 4 (2005); 185-190 Revista Brasileña en Promoción de la Salud; Vol. 18 Núm. 4 (2005); 185-190 Revista Brasileira em Promoção da Saúde; v. 18 n. 4 (2005); 185-190 1806-1230 reponame:Revista Brasileira em Promoção da Saúde instname:Universidade de Fortaleza (Unifor) instacron:UFOR |
instname_str |
Universidade de Fortaleza (Unifor) |
instacron_str |
UFOR |
institution |
UFOR |
reponame_str |
Revista Brasileira em Promoção da Saúde |
collection |
Revista Brasileira em Promoção da Saúde |
repository.name.fl_str_mv |
Revista Brasileira em Promoção da Saúde - Universidade de Fortaleza (Unifor) |
repository.mail.fl_str_mv |
|
_version_ |
1808844173411876864 |