E-Acessibilidade: uma análise no portal governamental do Estado da Paraíba com foco nos usuários surdos

• Autor(a) principal: Carneiro, Naiany de Souza
• Data de Publicação: 2014
• Tipo de documento: Dissertação
• Idioma: por
• Título da fonte: Biblioteca Digital de Teses e Dissertações da UFPB
• Texto Completo: https://repositorio.ufpb.br/jspui/handle/tede/3956
• topic: Análise de acessibilidade; Arquitetura da Informação; e-Acessibilidade; Portal Governamental; Surdos; Accessibility analysis; Information Architecture; e-accessibility; Government Portal; Deaf; CIENCIAS SOCIAIS APLICADAS::CIENCIA DA INFORMACAO

This research analyzes the Government Portal of the State of Paraíba, considering accessibility for deaf users. This analysis is taken from the recommendations and guidelines of accessibility, associated to the principles of Information Architecture for the Web, both standards turn possible to identify barriers to access to information faced by these linguistic minorities. The problem corresponds to know whether the government portal of the State of Paraíba is in accordance with the guidelines and recommendations for web accessibility thus allowing accessibility for deaf users. To meet the overall objective, which is to analyze the Government portal of the State of Paraíba in the perspective of accessibility for deaf users, it was necessary to use the government Accessibility Model (e- MAG) created precisely in order to provide accessibility of Government portals of domain gov.br. The analysis results were confronted by the opinions of deaf users, so that it was possible to identify the main barriers of accessibility, that make such environments inaccessible, as well as it proposes suggestions to better meet the information needs of these users. The results indicated that the analyzed site constitutes as a unique place to give access to various knowledge entities and may be characterized as a system of cooperative information. It was also identified that it was structured according to the principles of AI for web, which contributes positively to access information quickly at least for the general users. However, with regard to access for deaf users, who have limited access to certain information, it was found that the main elements of accessibility appointed by the deaf users, are majority non existent, resulting in serious accessibility problems. Through the context of the inaccessibility of this Portal, which does not consist in a particular case, it is suggested that changes should be done in a way that allows the users access to information, especially through the strong presence of Libras. From the point of view of the objectives, the research is characterized as exploratory and descriptive, with a qualitative and quantitative approach. The encouragement the issue of accessibility in government portals consists of an Information Science concern, supported on the issue of the right to information, as a leading factor to the social responsibility practice inherent to this Science. Beyond the visible legal interest, as explained in the Brazilian legislation dealing with this issue, in which both understand the contribution of promoting accessibility, seizure, retention and reading speed with autonomy and independence of these linguistic minorities on web environments.