Gestão por processos no setor de transporte da UFPB: adequação às metas institucionais

• Autor(a) principal: Araújo, Germano Alves
• Data de Publicação: 2017
• Tipo de documento: Dissertação
• Idioma: por
• Título da fonte: Biblioteca Digital de Teses e Dissertações da UFPB
• Texto Completo: https://repositorio.ufpb.br/jspui/handle/123456789/12663
• topic: Gestão por processos; Serviço de transporte; Universidade Federal da Paraíba; Process management; Transport service; CNPQ::CIENCIAS HUMANAS::EDUCACAO

The Public administration has sought to optimize the quality of service delivery to society. In this aspect, the Federal Institutions of Higher Education play a relevant role, by opening up paths to knowledge, embracing high educational demands throughout the national territory. This research aims to investigate themanagement model adopted by theUniversidade Federal da Paraíba in the Transport Sector and its adequacy to the achievement of the institution's goals, focused on the quality of service provided to the community. We seek in the scientific knowledge, anchored in the conceptions of De Sordi (2014) regarding the concept and the elements that involve the management by processes - and Sobrinho (2008), regarding the focus on the efficiency of the public institution, among others that contributed to the understanding of the object of study. The research, characterized as basic, descriptive and exploratory, constitutes a qualitative case study supported by the content analysis in light of Bardin 's theory and has as its universe the Transport Sector of the Universidade Federal da Paraíba, Campus I, João Pessoa. The sample consists of a manager and six drivers, two of the effectivestaffand fouroutsourced,totalingseven subjectschosen randomlyand percentageof those who are in the exercise. The semistructured interview was applied, with a view to the characterization of the subjects and the data collection, which make up the empirical chapter of the research. The results presented point to a structure anchored in hierarchization and vertical departmentalization with indefinite attributions of the servers of the Transport Sector, which adds a Central Garage responsible for the guarding, maintenance and documentation of vehicles, placing the University City Hall at the apex of the pyramid. The autonomy to deliberate on the travel schedule meets the criteria of the needs of the Centers in which the cars are full, while the drivers are assigned by the Transport Division. The Transportation Sector is therefore a unit that brings together the basic tasks of official transportation logistics to meet an eclectic and demanding academic public regarding the efficiency and effectiveness of services. The conclusions of the study point out the need to restructure the management model in force for a flexible, dynamic and procedural management model, with a clear redefinition of the attributions of its components, taking as reference the management project of the Institutional Development Plan of the Universidade Federal da Paraíba. For this, a policy is needed that starts from higher instances to the Transport Sector, being necessary to bepresented and discussed in the decision-making spheres.