Análise do sistema de informação da Biblioteca Central da UFPB nos processos de gestão da informação para o setor de referência

• Autor(a) principal: Silva, Susiquine Ricardo
• Data de Publicação: 2013
• Tipo de documento: Dissertação
• Idioma: por
• Título da fonte: Biblioteca Digital de Teses e Dissertações da UFPB
• Texto Completo: https://repositorio.ufpb.br/jspui/handle/tede/7490
• topic: Biblioteca Universitária; University Library; Sistema de Informação de Bibliotecas; Fluxo de informação; Gestão da Informação; Information System Libraries; Flow of information; Information Management; CIENCIAS SOCIAIS APLICADAS::CIENCIA DA INFORMACAO

Within the organizational context of a university library, the reference sector has an important role in information management, by integrating all the sectors in the information flow directed to the "useful" service user, to achieve better results in their demand within the system of library information. This dissertation thus contributes to a better understanding of the features of processes and information flows and the Ortodocs, Sigaa system in order to allow managers, optimize the use of the system in one of its main functions, that is , taking strategic decisions, in order to minimize the deviations found in the procedures used by system users , that have direct bearing on the quality of the product or service offered for informational unit, which is the library . This set of actions have significant impact by maximizing the effective use of the tools provided by the information system. However, it is relevant record, the importance of effective integration of the system in any organizational environment of the institution to which the decisions implemented to achieve the desired goals. This work was performed at the Central Library of the Federal University of Paraíba - UFPB , coordinator of the Library System - SISTEMOTECA the institution where the library module of the Integrated Academic Management System - SIGAA been deployed and is in the process of technical adequacy . The research is a qualitative, descriptive and through the method of analysis of Focus Group and discourse analysis type , had as main objective to analyze and critique existing judgment on the information in the Library Sector Reference system processes , identifying their implications on the flow information within the Central Library UFPB . And as a result, obtained the building requirements and suggestions for improvement of the system in order to contribute to the management of information users (librarians) managers of the Library.