Application of quality tools for analysis and solution of nonconformities in an aluminum industry

Detalhes bibliográficos
Autor(a) principal: Tássia, Andrielly
Data de Publicação: 2020
Outros Autores: de Oliveira, Luciana Bazante
Tipo de documento: Artigo
Idioma: por
Título da fonte: Revista de Engenharia e Pesquisa Aplicada
Texto Completo: http://revistas.poli.br/index.php/repa/article/view/1310
Resumo: Quality tools are essential resources for continuous improvement of process and products as organizations increasingly seek to remain competitive in the market. Because they are versatile, the tools can be applied in many situations, contributing to the collection, analysis and treatment of informations. This article is based on an intervention in an aluminum industry, applying the quality tools in the analysis of nonconforming products, in order to reduce the number of customer complaints about problems related to quality variations. After the application of the tools in the analysis and treatment of products nonconformities, there was a reduction in the number of customer complaints, attesting that the implementation of quality tools contributed to a significant improvement in the products.   Key-words: Quality tools; Aluminum industry; Nonconformities.
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spelling Application of quality tools for analysis and solution of nonconformities in an aluminum industryAplicação de Ferramentas da Qualidade para Análise e Solução de Não Conformidades Em Uma Indústria de AlumínioQuality tools are essential resources for continuous improvement of process and products as organizations increasingly seek to remain competitive in the market. Because they are versatile, the tools can be applied in many situations, contributing to the collection, analysis and treatment of informations. This article is based on an intervention in an aluminum industry, applying the quality tools in the analysis of nonconforming products, in order to reduce the number of customer complaints about problems related to quality variations. After the application of the tools in the analysis and treatment of products nonconformities, there was a reduction in the number of customer complaints, attesting that the implementation of quality tools contributed to a significant improvement in the products.   Key-words: Quality tools; Aluminum industry; Nonconformities.As ferramentas da qualidade são recursos essenciais para a melhoria contínua de processos e produtos, visto que as organizações buscam cada vez mais se manterem competitivas no mercado. Por serem versáteis, as ferramentas podem ser aplicadas em diversas situações, contribuindo para a coleta, análise e tratamento de informações. Este artigo foi elaborado com base em uma intervenção realizada em uma indústria de alumínio, com a aplicação das ferramentas da qualidade na análise de produtos não conformes, com o intuito de reduzir o número de reclamações de clientes por problemas relativos à variações na qualidade. Após a aplicação das ferramentas na análise e tratamento das não conformidades em produtos, verificou-se a redução do número de reclamações de clientes por não conformidades, atestando que a implantação das ferramentas da qualidade contribuiu para uma melhoria significativa nos produtos.   Palavras-Chave: Ferramentas da qualidade; Indústria de alumínio; Não conformidades.Escola Politécnica de Pernambuco2020-07-26info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdftext/htmlhttp://revistas.poli.br/index.php/repa/article/view/131010.25286/repa.v5i4.1310Journal of Engineering and Applied Research; Vol 5 No 4 (2020): Revista de Engenharia e Pesquisa Aplicada; 48-58Revista de Engenharia e Pesquisa Aplicada; v. 5 n. 4 (2020): Revista de Engenharia e Pesquisa Aplicada; 48-582525-425110.25286/repa.v5i4reponame:Revista de Engenharia e Pesquisa Aplicadainstname:Universidade Federal de Pernambuco (UFPE)instacron:UFPEporhttp://revistas.poli.br/index.php/repa/article/view/1310/679http://revistas.poli.br/index.php/repa/article/view/1310/680Copyright (c) 2020 Andrielly Tássia, Luciana Bazante de Oliveirahttp://creativecommons.org/licenses/by-nc/4.0info:eu-repo/semantics/openAccessTássia, Andriellyde Oliveira, Luciana Bazante2021-07-13T08:40:44Zoai:ojs.poli.br:article/1310Revistahttp://revistas.poli.br/index.php/repaONGhttp://revistas.poli.br/index.php/repa/oai||repa@poli.br2525-42512525-4251opendoar:2021-07-13T08:40:44Revista de Engenharia e Pesquisa Aplicada - Universidade Federal de Pernambuco (UFPE)false
dc.title.none.fl_str_mv Application of quality tools for analysis and solution of nonconformities in an aluminum industry
Aplicação de Ferramentas da Qualidade para Análise e Solução de Não Conformidades Em Uma Indústria de Alumínio
title Application of quality tools for analysis and solution of nonconformities in an aluminum industry
spellingShingle Application of quality tools for analysis and solution of nonconformities in an aluminum industry
Tássia, Andrielly
title_short Application of quality tools for analysis and solution of nonconformities in an aluminum industry
title_full Application of quality tools for analysis and solution of nonconformities in an aluminum industry
title_fullStr Application of quality tools for analysis and solution of nonconformities in an aluminum industry
title_full_unstemmed Application of quality tools for analysis and solution of nonconformities in an aluminum industry
title_sort Application of quality tools for analysis and solution of nonconformities in an aluminum industry
author Tássia, Andrielly
author_facet Tássia, Andrielly
de Oliveira, Luciana Bazante
author_role author
author2 de Oliveira, Luciana Bazante
author2_role author
dc.contributor.author.fl_str_mv Tássia, Andrielly
de Oliveira, Luciana Bazante
description Quality tools are essential resources for continuous improvement of process and products as organizations increasingly seek to remain competitive in the market. Because they are versatile, the tools can be applied in many situations, contributing to the collection, analysis and treatment of informations. This article is based on an intervention in an aluminum industry, applying the quality tools in the analysis of nonconforming products, in order to reduce the number of customer complaints about problems related to quality variations. After the application of the tools in the analysis and treatment of products nonconformities, there was a reduction in the number of customer complaints, attesting that the implementation of quality tools contributed to a significant improvement in the products.   Key-words: Quality tools; Aluminum industry; Nonconformities.
publishDate 2020
dc.date.none.fl_str_mv 2020-07-26
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://revistas.poli.br/index.php/repa/article/view/1310
10.25286/repa.v5i4.1310
url http://revistas.poli.br/index.php/repa/article/view/1310
identifier_str_mv 10.25286/repa.v5i4.1310
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv http://revistas.poli.br/index.php/repa/article/view/1310/679
http://revistas.poli.br/index.php/repa/article/view/1310/680
dc.rights.driver.fl_str_mv Copyright (c) 2020 Andrielly Tássia, Luciana Bazante de Oliveira
http://creativecommons.org/licenses/by-nc/4.0
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2020 Andrielly Tássia, Luciana Bazante de Oliveira
http://creativecommons.org/licenses/by-nc/4.0
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
text/html
dc.publisher.none.fl_str_mv Escola Politécnica de Pernambuco
publisher.none.fl_str_mv Escola Politécnica de Pernambuco
dc.source.none.fl_str_mv Journal of Engineering and Applied Research; Vol 5 No 4 (2020): Revista de Engenharia e Pesquisa Aplicada; 48-58
Revista de Engenharia e Pesquisa Aplicada; v. 5 n. 4 (2020): Revista de Engenharia e Pesquisa Aplicada; 48-58
2525-4251
10.25286/repa.v5i4
reponame:Revista de Engenharia e Pesquisa Aplicada
instname:Universidade Federal de Pernambuco (UFPE)
instacron:UFPE
instname_str Universidade Federal de Pernambuco (UFPE)
instacron_str UFPE
institution UFPE
reponame_str Revista de Engenharia e Pesquisa Aplicada
collection Revista de Engenharia e Pesquisa Aplicada
repository.name.fl_str_mv Revista de Engenharia e Pesquisa Aplicada - Universidade Federal de Pernambuco (UFPE)
repository.mail.fl_str_mv ||repa@poli.br
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