Development of models for designing maintenance service contracts considering imperfect repairs and stackelberg competition

Detalhes bibliográficos
Autor(a) principal: SANTANA, João Mateus Marques de
Data de Publicação: 2020
Tipo de documento: Tese
Idioma: eng
Título da fonte: Repositório Institucional da UFPE
Texto Completo: https://repositorio.ufpe.br/handle/123456789/40039
Resumo: MOURA, Márcio José das Chagas, também é conhecido(a) em citações bibliográficas por: DAS CHAGAS, Márcio
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spelling SANTANA, João Mateus Marques dehttp://lattes.cnpq.br/8638947054998705http://lattes.cnpq.br/7778828466828647MOURA, Márcio José das Chagas2021-04-30T17:16:50Z2021-04-30T17:16:50Z2020-02-03SANTANA, João Mateus Marques de. Development of models for designing maintenance service contracts considering imperfect repairs and stackelberg competition. 2020. Tese (Doutorado em Engenharia de Produção)- Universidade Federal de Pernambuco, Recife, 2020.https://repositorio.ufpe.br/handle/123456789/40039MOURA, Márcio José das Chagas, também é conhecido(a) em citações bibliográficas por: DAS CHAGAS, MárcioWith the rapid evolution of industrial equipment technology, in-house maintenance has become an expensive and inefficient practice. Hiring an external maintenance service provider is often a better option in terms of costs, efficiency and effectiveness. This work presents three formulations of maintenance service contracts considering imperfect repairs and Stackelberg competition. The first presented model combines a generalized renewal process (GRP) with a queueing system, allowing for interaction between equipment manufacturer (maintenance service provider) and multiple customers. The second proposed formulation consists of a competing risks (CR) model in which the device is subjected to degraded failures and critical failures, which are repaired respectively by preventive maintenance (PM) and corrective maintenance (CM) actions. Both PM and CM consist of imperfect repairs, and are considered to have different repair effectiveness. The third model consists of a joined approach, based on the first two, where a CR model with imperfect repairs is implemented in a queueing system. For all three proposed models, a set of service contracts is enunciated, and the strategies for manufacturer and customer(s) are analyzed, leading to the development of optimal strategies for these agents. The application of game theory allows for a solution that takes into account the behavior of each agent, instead of just accounting for their expected profits. Real failure data from an angiography device in a Brazilian hospital is used as an application example for the proposed models. Sensitivity analyses are made for the three models. In the application examples, it was possible to conclude that the risk-averse behavior of customers makes them more favorable to purchasing warranty.FACEPECom a rápida evolução da tecnologia de equipamentos industriais, a manutenção de equipamentos pela própria empresa tornou-se uma prática cara e ineficiente. Contratar um prestador de serviços de manutenção externo é muitas vezes uma opção melhor em termos de custos, eficiência e eficácia. Este trabalho apresenta duas formulações de contratos de serviços de manutenção considerando reparos imperfeitos e competição de Stackelberg. O primeiro modelo apresentado combina um processo de renovação generalizado (GRP) com um sistema de filas, permitindo a interação entre o fabricante do equipamento (prestador de serviços de manutenção) e vários clientes. A segunda formulação proposta consiste em um modelo de riscos competitivos (CR), no qual o dispositivo é submetido a falhas degradadas e falhas críticas, que são reparadas, respectivamente, por ações de manutenção preventiva (PM) e manutenção corretiva (CM). PM e CM consistem em reparos imperfeitos e são considerados como tendo eficácias de reparo diferentes. O terceiro modelo consiste em uma abordagem conjunta, baseada nos dois primeiros, em que um modelo CR com reparos imperfeitos é implementado em um modelo de filas. Para os três modelos propostos, um conjunto de contratos de serviço é enunciado, e as estratégias para fabricante e cliente(s) são analisadas, levando ao desenvolvimento de estratégias ótimas para esses agentes. A aplicação de teoria dos jogos permite uma solução que leva em conta o comportamento de cada agente, em vez de apenas contabilizar seus lucros esperados. Dados reais de falha de um dispositivo de angiografia em um hospital brasileiro são usados como um exemplo de aplicação para os três modelos propostos. Análises de sensibilidade são realizadas para os modelos. Nos exemplos de aplicação, foi possível concluir que o comportamento de aversão ao risco dos clientes os torna mais favoráveis à compra da garantia.engUniversidade Federal de PernambucoPrograma de Pos Graduacao em Engenharia de ProducaoUFPEBrasilAttribution-NonCommercial-NoDerivs 3.0 Brazilhttp://creativecommons.org/licenses/by-nc-nd/3.0/br/info:eu-repo/semantics/openAccessEngenharia de ProduçãoContratos de serviços de manutençãoReparo imperfeitoProcesso de renovação generalizadoRiscos competitivosCompetição de StackelbergSimulação de eventos discretosDevelopment of models for designing maintenance service contracts considering imperfect repairs and stackelberg competitioninfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/doctoralThesisdoutoradoreponame:Repositório Institucional da UFPEinstname:Universidade Federal de Pernambuco (UFPE)instacron:UFPEORIGINALTESE João Mateus Marques de Santana.pdfTESE João Mateus Marques de Santana.pdfapplication/pdf1475018https://repositorio.ufpe.br/bitstream/123456789/40039/1/TESE%20Jo%c3%a3o%20Mateus%20Marques%20de%20Santana.pdfb42b1d0710afb43998114f99476c7ba4MD51CC-LICENSElicense_rdflicense_rdfapplication/rdf+xml; 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dc.title.pt_BR.fl_str_mv Development of models for designing maintenance service contracts considering imperfect repairs and stackelberg competition
title Development of models for designing maintenance service contracts considering imperfect repairs and stackelberg competition
spellingShingle Development of models for designing maintenance service contracts considering imperfect repairs and stackelberg competition
SANTANA, João Mateus Marques de
Engenharia de Produção
Contratos de serviços de manutenção
Reparo imperfeito
Processo de renovação generalizado
Riscos competitivos
Competição de Stackelberg
Simulação de eventos discretos
title_short Development of models for designing maintenance service contracts considering imperfect repairs and stackelberg competition
title_full Development of models for designing maintenance service contracts considering imperfect repairs and stackelberg competition
title_fullStr Development of models for designing maintenance service contracts considering imperfect repairs and stackelberg competition
title_full_unstemmed Development of models for designing maintenance service contracts considering imperfect repairs and stackelberg competition
title_sort Development of models for designing maintenance service contracts considering imperfect repairs and stackelberg competition
author SANTANA, João Mateus Marques de
author_facet SANTANA, João Mateus Marques de
author_role author
dc.contributor.authorLattes.pt_BR.fl_str_mv http://lattes.cnpq.br/8638947054998705
dc.contributor.advisorLattes.pt_BR.fl_str_mv http://lattes.cnpq.br/7778828466828647
dc.contributor.author.fl_str_mv SANTANA, João Mateus Marques de
dc.contributor.advisor1.fl_str_mv MOURA, Márcio José das Chagas
contributor_str_mv MOURA, Márcio José das Chagas
dc.subject.por.fl_str_mv Engenharia de Produção
Contratos de serviços de manutenção
Reparo imperfeito
Processo de renovação generalizado
Riscos competitivos
Competição de Stackelberg
Simulação de eventos discretos
topic Engenharia de Produção
Contratos de serviços de manutenção
Reparo imperfeito
Processo de renovação generalizado
Riscos competitivos
Competição de Stackelberg
Simulação de eventos discretos
description MOURA, Márcio José das Chagas, também é conhecido(a) em citações bibliográficas por: DAS CHAGAS, Márcio
publishDate 2020
dc.date.issued.fl_str_mv 2020-02-03
dc.date.accessioned.fl_str_mv 2021-04-30T17:16:50Z
dc.date.available.fl_str_mv 2021-04-30T17:16:50Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/doctoralThesis
format doctoralThesis
status_str publishedVersion
dc.identifier.citation.fl_str_mv SANTANA, João Mateus Marques de. Development of models for designing maintenance service contracts considering imperfect repairs and stackelberg competition. 2020. Tese (Doutorado em Engenharia de Produção)- Universidade Federal de Pernambuco, Recife, 2020.
dc.identifier.uri.fl_str_mv https://repositorio.ufpe.br/handle/123456789/40039
identifier_str_mv SANTANA, João Mateus Marques de. Development of models for designing maintenance service contracts considering imperfect repairs and stackelberg competition. 2020. Tese (Doutorado em Engenharia de Produção)- Universidade Federal de Pernambuco, Recife, 2020.
url https://repositorio.ufpe.br/handle/123456789/40039
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv Attribution-NonCommercial-NoDerivs 3.0 Brazil
http://creativecommons.org/licenses/by-nc-nd/3.0/br/
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Attribution-NonCommercial-NoDerivs 3.0 Brazil
http://creativecommons.org/licenses/by-nc-nd/3.0/br/
eu_rights_str_mv openAccess
dc.publisher.none.fl_str_mv Universidade Federal de Pernambuco
dc.publisher.program.fl_str_mv Programa de Pos Graduacao em Engenharia de Producao
dc.publisher.initials.fl_str_mv UFPE
dc.publisher.country.fl_str_mv Brasil
publisher.none.fl_str_mv Universidade Federal de Pernambuco
dc.source.none.fl_str_mv reponame:Repositório Institucional da UFPE
instname:Universidade Federal de Pernambuco (UFPE)
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instname_str Universidade Federal de Pernambuco (UFPE)
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reponame_str Repositório Institucional da UFPE
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