SAFETY CULTURE IN HIGH COMPLEXITY SERVICES IN THE CONTEXT OF THE COVID-19 PANDEMIC

• Autor(a) principal: Haas, Luana Elaine
• Data de Publicação: 2022
• Outros Autores: Gaedke, Mari Ângela, Santos, José Augustinho Mendes
• Tipo de documento: Artigo
• Idioma: eng
• Título da fonte: Cogitare Enfermagem (Online)
• Texto Completo: https://revistas.ufpr.br/cogitare/article/view/87865
• topic: Patient Safety; Organizational Culture; Critical Care; Interdisciplinary Research; COVID-19.

Objective: to evaluate the patient safety culture in high complexity units of a teaching hospital in times of pandemic.Method: cross-sectional design, carried out in emergency and intensive care units in 2021. We used the self-administered instrument Hospital Survey on Patient Safety Culture with 103 professionals from the multi-professional team. Descriptive analyses and instrument consistency were performed.Results: the strongest areas for patient safety culture were the dimensions teamwork in the unit (79.5%) and expectations and actions of the supervisor/leadership to promote patient safety (73.6%). While the dimensions non-punitive response to error (37.9%) and internal transfers and shift change (31.8%) stood out in the weak areas. A predominance of adverse events underreporting was observed (53.5%).Conclusion: critical sectors, even during the pandemic, showed strengthened areas, although fear of punishment and problems regarding information transfers were highlighted by professionals.