ASSESSING THE DEGREE OF PROMPTNESS OF A SERVICE INDUSTRY TO ADOPT LEAN THINKING
Autor(a) principal: | |
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Data de Publicação: | 2013 |
Outros Autores: | , |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | REAd (Porto Alegre. Online) |
Texto Completo: | https://seer.ufrgs.br/index.php/read/article/view/42145 |
Resumo: | This paper describes the development and implementation of an index able to assess the degree of promptness of a service industry to carry out procedures towards lean thinking. According to the measurements theory and multivariate statistics, an approach to modelling lean thinking is developed. Starting with a theoretical review of concepts, one is able to devise a model making use of appropriate techniques for assessing manifested variables with questionnaires. The application of the model is expected to lead to a treelike structure representing the phenomenon with unitary prediction coefficients linearly combined. The Crombach´s alpha is employed in testing the reliability of the measurements. Non-linear or circular structures are out of the scope of this paper. The model is then applied to the public transportation industry of the City of Porto Alegre, Brazil, where the degree of promptness to adopt lean thinking in the industry as a whole and in the fifteen member companies has been assessed. The results are discussed and suggestions for pursuing the research are presented. |
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ASSESSING THE DEGREE OF PROMPTNESS OF A SERVICE INDUSTRY TO ADOPT LEAN THINKINGLean thinking measurementlean thinking in servicecategorical data modeling This paper describes the development and implementation of an index able to assess the degree of promptness of a service industry to carry out procedures towards lean thinking. According to the measurements theory and multivariate statistics, an approach to modelling lean thinking is developed. Starting with a theoretical review of concepts, one is able to devise a model making use of appropriate techniques for assessing manifested variables with questionnaires. The application of the model is expected to lead to a treelike structure representing the phenomenon with unitary prediction coefficients linearly combined. The Crombach´s alpha is employed in testing the reliability of the measurements. Non-linear or circular structures are out of the scope of this paper. The model is then applied to the public transportation industry of the City of Porto Alegre, Brazil, where the degree of promptness to adopt lean thinking in the industry as a whole and in the fifteen member companies has been assessed. The results are discussed and suggestions for pursuing the research are presented. Universidade Federal do Rio Grande do Sul2013-08-29info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionscientific articleAvaliado pelos paresapplication/pdfhttps://seer.ufrgs.br/index.php/read/article/view/42145Electronic Review of Administration; Vol. 9 No. 6 (2003): Edição 36 - Especial - nov/dez 2003Revista Electrónica de Administración; Vol. 9 Núm. 6 (2003): Edição 36 - Especial - nov/dez 2003Revista Eletrônica de Administração; v. 9 n. 6 (2003): Edição 36 - Especial - nov/dez 20031413-23111980-4164reponame:REAd (Porto Alegre. Online)instname:Universidade Federal do Rio Grande do Sul (UFRGS)instacron:UFRGSporhttps://seer.ufrgs.br/index.php/read/article/view/42145/26658Sellitto, Miguel AfonsoBorchardt, MiriamMedeiros Pereira, Giancarloinfo:eu-repo/semantics/openAccess2013-09-12T19:16:25Zoai:seer.ufrgs.br:article/42145Revistahttp://seer.ufrgs.br/index.php/read/indexPUBhttps://seer.ufrgs.br/read/oaiea_read@ufrgs.br1413-23111413-2311opendoar:2013-09-12T19:16:25REAd (Porto Alegre. Online) - Universidade Federal do Rio Grande do Sul (UFRGS)false |
dc.title.none.fl_str_mv |
ASSESSING THE DEGREE OF PROMPTNESS OF A SERVICE INDUSTRY TO ADOPT LEAN THINKING |
title |
ASSESSING THE DEGREE OF PROMPTNESS OF A SERVICE INDUSTRY TO ADOPT LEAN THINKING |
spellingShingle |
ASSESSING THE DEGREE OF PROMPTNESS OF A SERVICE INDUSTRY TO ADOPT LEAN THINKING Sellitto, Miguel Afonso Lean thinking measurement lean thinking in service categorical data modeling |
title_short |
ASSESSING THE DEGREE OF PROMPTNESS OF A SERVICE INDUSTRY TO ADOPT LEAN THINKING |
title_full |
ASSESSING THE DEGREE OF PROMPTNESS OF A SERVICE INDUSTRY TO ADOPT LEAN THINKING |
title_fullStr |
ASSESSING THE DEGREE OF PROMPTNESS OF A SERVICE INDUSTRY TO ADOPT LEAN THINKING |
title_full_unstemmed |
ASSESSING THE DEGREE OF PROMPTNESS OF A SERVICE INDUSTRY TO ADOPT LEAN THINKING |
title_sort |
ASSESSING THE DEGREE OF PROMPTNESS OF A SERVICE INDUSTRY TO ADOPT LEAN THINKING |
author |
Sellitto, Miguel Afonso |
author_facet |
Sellitto, Miguel Afonso Borchardt, Miriam Medeiros Pereira, Giancarlo |
author_role |
author |
author2 |
Borchardt, Miriam Medeiros Pereira, Giancarlo |
author2_role |
author author |
dc.contributor.author.fl_str_mv |
Sellitto, Miguel Afonso Borchardt, Miriam Medeiros Pereira, Giancarlo |
dc.subject.por.fl_str_mv |
Lean thinking measurement lean thinking in service categorical data modeling |
topic |
Lean thinking measurement lean thinking in service categorical data modeling |
description |
This paper describes the development and implementation of an index able to assess the degree of promptness of a service industry to carry out procedures towards lean thinking. According to the measurements theory and multivariate statistics, an approach to modelling lean thinking is developed. Starting with a theoretical review of concepts, one is able to devise a model making use of appropriate techniques for assessing manifested variables with questionnaires. The application of the model is expected to lead to a treelike structure representing the phenomenon with unitary prediction coefficients linearly combined. The Crombach´s alpha is employed in testing the reliability of the measurements. Non-linear or circular structures are out of the scope of this paper. The model is then applied to the public transportation industry of the City of Porto Alegre, Brazil, where the degree of promptness to adopt lean thinking in the industry as a whole and in the fifteen member companies has been assessed. The results are discussed and suggestions for pursuing the research are presented. |
publishDate |
2013 |
dc.date.none.fl_str_mv |
2013-08-29 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion scientific article Avaliado pelos pares |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://seer.ufrgs.br/index.php/read/article/view/42145 |
url |
https://seer.ufrgs.br/index.php/read/article/view/42145 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
https://seer.ufrgs.br/index.php/read/article/view/42145/26658 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Universidade Federal do Rio Grande do Sul |
publisher.none.fl_str_mv |
Universidade Federal do Rio Grande do Sul |
dc.source.none.fl_str_mv |
Electronic Review of Administration; Vol. 9 No. 6 (2003): Edição 36 - Especial - nov/dez 2003 Revista Electrónica de Administración; Vol. 9 Núm. 6 (2003): Edição 36 - Especial - nov/dez 2003 Revista Eletrônica de Administração; v. 9 n. 6 (2003): Edição 36 - Especial - nov/dez 2003 1413-2311 1980-4164 reponame:REAd (Porto Alegre. Online) instname:Universidade Federal do Rio Grande do Sul (UFRGS) instacron:UFRGS |
instname_str |
Universidade Federal do Rio Grande do Sul (UFRGS) |
instacron_str |
UFRGS |
institution |
UFRGS |
reponame_str |
REAd (Porto Alegre. Online) |
collection |
REAd (Porto Alegre. Online) |
repository.name.fl_str_mv |
REAd (Porto Alegre. Online) - Universidade Federal do Rio Grande do Sul (UFRGS) |
repository.mail.fl_str_mv |
ea_read@ufrgs.br |
_version_ |
1799766203789475840 |