SOCIOTECHNICAL MOMENTS OF ORGANIZATIONS TRANSFORMED BY ENTERPRISE RESOURCE PLANNING: THE CASE OF INDIVIDUAL WORK ROUTINES IN UNIVERSITIES

Detalhes bibliográficos
Autor(a) principal: Strauss, Luisa Mariele
Data de Publicação: 2013
Outros Autores: Porto Bellini, Carlo Gabriel
Tipo de documento: Artigo
Idioma: por
Título da fonte: REAd (Porto Alegre. Online)
Texto Completo: https://seer.ufrgs.br/index.php/read/article/view/39370
Resumo: Enterprise resource planning (ERP) implementation drives nontrivial organizational changes that impact an individual’s work processes. This research maps out such an impact by means of a survey and in-depth interviews with employees of a large private university in Southern Brazil that has implemented a landmark ERP project. Eleven latent socio-technical factors supposedly describe ERP impact in universities – motivation, work standardization, information structure, managerial control, organogram, customer satisfaction, technological infrastructure, functions, user interface, productivity, and human development. Significant impact was observed in only four factors (motivation, work standardization, information structure, and managerial control), but the fact that the system was at its initial stages of adoption may have moderated the results. Given some unique attributes of the case under analysis (reported by the technology vendor as an international benchmark henceforth) and the research strategy that was adopted (qualitative investigation after multivariate statistics), the findings are quite original and of considerable importance to guide researchers and practitioners in understanding the organizational factors that may be affected by ERP implementation in universities.
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spelling SOCIOTECHNICAL MOMENTS OF ORGANIZATIONS TRANSFORMED BY ENTERPRISE RESOURCE PLANNING: THE CASE OF INDIVIDUAL WORK ROUTINES IN UNIVERSITIESMOMENTOS SOCIOTÉCNICOS DE LA ORGANIZACIÓN TRANSFORMADA POR SISTEMAS INTEGRADOS DE GESTIÓN: EL CASO DE LAS RUTINAS INDIVIDUALES DE TRABAJO EN UNIVERSIDADMOMENTOS SOCIOTÉCNICOS DA ORGANIZAÇÃOTRANSFORMADA POR SISTEMAS INTEGRADOS DE GESTÃO: O CASO DAS ROTINAS INDIVIDUAIS DE TRABALHO EM UNIVERSIDADEERPorganizational changeIT impactsocio-technical approachwork processessistemas integrados de gestãomudança organizacionalimpacto da TIabordagem sociotécnicaprocessos de trabalhosistemas integrados de gestiónmudanza organizacionalimpacto de la TIabordaje sociotécnicaprocesos de trabajoEnterprise resource planning (ERP) implementation drives nontrivial organizational changes that impact an individual’s work processes. This research maps out such an impact by means of a survey and in-depth interviews with employees of a large private university in Southern Brazil that has implemented a landmark ERP project. Eleven latent socio-technical factors supposedly describe ERP impact in universities – motivation, work standardization, information structure, managerial control, organogram, customer satisfaction, technological infrastructure, functions, user interface, productivity, and human development. Significant impact was observed in only four factors (motivation, work standardization, information structure, and managerial control), but the fact that the system was at its initial stages of adoption may have moderated the results. Given some unique attributes of the case under analysis (reported by the technology vendor as an international benchmark henceforth) and the research strategy that was adopted (qualitative investigation after multivariate statistics), the findings are quite original and of considerable importance to guide researchers and practitioners in understanding the organizational factors that may be affected by ERP implementation in universities.La implantación de sistemas integrados de gestión (ERP) provoca cambios organizacionales importantes, que ejercen impacto sobre las rutinas individuales de trabajo. El presente estudio hizo un mapa de tal impacto mediante recogida de datos (survey) y entrevistas en profundidad con empleados de una gran universidad privada pionera en la implantación de sistema ERP de grande porte en Brasil. Se identificaron once factores de naturaleza sociotécnica en los cuales el impacto potencialmente se manifiesta: motivación, formalización del trabajo, estructuración de las informaciones, control gerencial, organigrama, satisfacción del cliente, infraestructura tecnológica, funciones, interfaz con el usuario, productividad y desarrollo humano. De estos, sólo la motivación, la formalización del trabajo, la estructuración de las informaciones y el control gerencial sufrieron impacto considerado significativo – aunque el hecho del sistema ERP se encuentre en fase inicial de uso a la época de la investigación, puede que haya contribuido para alguna imprecisión en los resultados. En función de algunos aspectos distintivos del caso en foco (reportado por el fabricante del sistema como siendo referencia internacional) y la estrategia de investigación adoptada (investigación cualitativa tras tratamiento cuantitativo), los resultados son importantes y ofrecen a investigadores y administradores un inventario cartográfico de factores organizacionales sean posiblemente impactados por la implantación de sistemas ERP en universidades.A implantação de sistemas integrados de gestão (ERP) provoca mudanças organizacionais importantes, que exercem impacto sobre as rotinas individuais de trabalho. O presente estudo mapeou tal impacto por meio de levantamento (survey) e entrevistas em profundidade com empregados de uma grande universidade privada pioneira na implantação de sistema ERP de grande porte no Brasil. Identificaram-se onze fatores de natureza sociotécnica nos quais o impacto potencialmente se manifesta: motivação, formalização do trabalho, estruturação das informações, controle gerencial, organograma, satisfação do cliente, infra-estrutura tecnológica, funções, interface com o usuário, produtividade e desenvolvimento humano. Desses, apenas a motivação, a formalização do trabalho, a estruturação das informações e o controle gerencial sofreram impacto considerado significativo – embora o fato de o sistema ERP se encontrar em fase inicial de uso à época da pesquisa possa haver contribuído para alguma imprecisão nos resultados. Em função de alguns aspectos distintivos do caso em foco (reportado pelo fabricante do sistema como sendo referência internacional) e a estratégia de pesquisa adotada (investigação qualitativa após tratamento quantitativo), os resultados são importantes e oferecem a pesquisadores e gestores um mapeamento de fatores organizacionais a serem possivelmente impactados pela implantação de sistemas ERP em universidades.Universidade Federal do Rio Grande do Sul2013-04-26info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionscientific articlearticulo científicoAvaliado pelos paresartigo científicoapplication/pdfhttps://seer.ufrgs.br/index.php/read/article/view/39370Electronic Review of Administration; Vol. 14 No. 3 (2008): Edição 61 - set/dez 2008; 670-703Revista Electrónica de Administración; Vol. 14 Núm. 3 (2008): Edição 61 - set/dez 2008; 670-703Revista Eletrônica de Administração; v. 14 n. 3 (2008): Edição 61 - set/dez 2008; 670-7031413-23111980-4164reponame:REAd (Porto Alegre. Online)instname:Universidade Federal do Rio Grande do Sul (UFRGS)instacron:UFRGSporhttps://seer.ufrgs.br/index.php/read/article/view/39370/25167Strauss, Luisa MarielePorto Bellini, Carlo Gabrielinfo:eu-repo/semantics/openAccess2013-04-26T15:07:02Zoai:seer.ufrgs.br:article/39370Revistahttp://seer.ufrgs.br/index.php/read/indexPUBhttps://seer.ufrgs.br/read/oaiea_read@ufrgs.br1413-23111413-2311opendoar:2013-04-26T15:07:02REAd (Porto Alegre. Online) - Universidade Federal do Rio Grande do Sul (UFRGS)false
dc.title.none.fl_str_mv SOCIOTECHNICAL MOMENTS OF ORGANIZATIONS TRANSFORMED BY ENTERPRISE RESOURCE PLANNING: THE CASE OF INDIVIDUAL WORK ROUTINES IN UNIVERSITIES
MOMENTOS SOCIOTÉCNICOS DE LA ORGANIZACIÓN TRANSFORMADA POR SISTEMAS INTEGRADOS DE GESTIÓN: EL CASO DE LAS RUTINAS INDIVIDUALES DE TRABAJO EN UNIVERSIDAD
MOMENTOS SOCIOTÉCNICOS DA ORGANIZAÇÃOTRANSFORMADA POR SISTEMAS INTEGRADOS DE GESTÃO: O CASO DAS ROTINAS INDIVIDUAIS DE TRABALHO EM UNIVERSIDADE
title SOCIOTECHNICAL MOMENTS OF ORGANIZATIONS TRANSFORMED BY ENTERPRISE RESOURCE PLANNING: THE CASE OF INDIVIDUAL WORK ROUTINES IN UNIVERSITIES
spellingShingle SOCIOTECHNICAL MOMENTS OF ORGANIZATIONS TRANSFORMED BY ENTERPRISE RESOURCE PLANNING: THE CASE OF INDIVIDUAL WORK ROUTINES IN UNIVERSITIES
Strauss, Luisa Mariele
ERP
organizational change
IT impact
socio-technical approach
work processes
sistemas integrados de gestão
mudança organizacional
impacto da TI
abordagem sociotécnica
processos de trabalho
sistemas integrados de gestión
mudanza organizacional
impacto de la TI
abordaje sociotécnica
procesos de trabajo
title_short SOCIOTECHNICAL MOMENTS OF ORGANIZATIONS TRANSFORMED BY ENTERPRISE RESOURCE PLANNING: THE CASE OF INDIVIDUAL WORK ROUTINES IN UNIVERSITIES
title_full SOCIOTECHNICAL MOMENTS OF ORGANIZATIONS TRANSFORMED BY ENTERPRISE RESOURCE PLANNING: THE CASE OF INDIVIDUAL WORK ROUTINES IN UNIVERSITIES
title_fullStr SOCIOTECHNICAL MOMENTS OF ORGANIZATIONS TRANSFORMED BY ENTERPRISE RESOURCE PLANNING: THE CASE OF INDIVIDUAL WORK ROUTINES IN UNIVERSITIES
title_full_unstemmed SOCIOTECHNICAL MOMENTS OF ORGANIZATIONS TRANSFORMED BY ENTERPRISE RESOURCE PLANNING: THE CASE OF INDIVIDUAL WORK ROUTINES IN UNIVERSITIES
title_sort SOCIOTECHNICAL MOMENTS OF ORGANIZATIONS TRANSFORMED BY ENTERPRISE RESOURCE PLANNING: THE CASE OF INDIVIDUAL WORK ROUTINES IN UNIVERSITIES
author Strauss, Luisa Mariele
author_facet Strauss, Luisa Mariele
Porto Bellini, Carlo Gabriel
author_role author
author2 Porto Bellini, Carlo Gabriel
author2_role author
dc.contributor.author.fl_str_mv Strauss, Luisa Mariele
Porto Bellini, Carlo Gabriel
dc.subject.por.fl_str_mv ERP
organizational change
IT impact
socio-technical approach
work processes
sistemas integrados de gestão
mudança organizacional
impacto da TI
abordagem sociotécnica
processos de trabalho
sistemas integrados de gestión
mudanza organizacional
impacto de la TI
abordaje sociotécnica
procesos de trabajo
topic ERP
organizational change
IT impact
socio-technical approach
work processes
sistemas integrados de gestão
mudança organizacional
impacto da TI
abordagem sociotécnica
processos de trabalho
sistemas integrados de gestión
mudanza organizacional
impacto de la TI
abordaje sociotécnica
procesos de trabajo
description Enterprise resource planning (ERP) implementation drives nontrivial organizational changes that impact an individual’s work processes. This research maps out such an impact by means of a survey and in-depth interviews with employees of a large private university in Southern Brazil that has implemented a landmark ERP project. Eleven latent socio-technical factors supposedly describe ERP impact in universities – motivation, work standardization, information structure, managerial control, organogram, customer satisfaction, technological infrastructure, functions, user interface, productivity, and human development. Significant impact was observed in only four factors (motivation, work standardization, information structure, and managerial control), but the fact that the system was at its initial stages of adoption may have moderated the results. Given some unique attributes of the case under analysis (reported by the technology vendor as an international benchmark henceforth) and the research strategy that was adopted (qualitative investigation after multivariate statistics), the findings are quite original and of considerable importance to guide researchers and practitioners in understanding the organizational factors that may be affected by ERP implementation in universities.
publishDate 2013
dc.date.none.fl_str_mv 2013-04-26
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
scientific article
articulo científico
Avaliado pelos pares
artigo científico
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://seer.ufrgs.br/index.php/read/article/view/39370
url https://seer.ufrgs.br/index.php/read/article/view/39370
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://seer.ufrgs.br/index.php/read/article/view/39370/25167
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Universidade Federal do Rio Grande do Sul
publisher.none.fl_str_mv Universidade Federal do Rio Grande do Sul
dc.source.none.fl_str_mv Electronic Review of Administration; Vol. 14 No. 3 (2008): Edição 61 - set/dez 2008; 670-703
Revista Electrónica de Administración; Vol. 14 Núm. 3 (2008): Edição 61 - set/dez 2008; 670-703
Revista Eletrônica de Administração; v. 14 n. 3 (2008): Edição 61 - set/dez 2008; 670-703
1413-2311
1980-4164
reponame:REAd (Porto Alegre. Online)
instname:Universidade Federal do Rio Grande do Sul (UFRGS)
instacron:UFRGS
instname_str Universidade Federal do Rio Grande do Sul (UFRGS)
instacron_str UFRGS
institution UFRGS
reponame_str REAd (Porto Alegre. Online)
collection REAd (Porto Alegre. Online)
repository.name.fl_str_mv REAd (Porto Alegre. Online) - Universidade Federal do Rio Grande do Sul (UFRGS)
repository.mail.fl_str_mv ea_read@ufrgs.br
_version_ 1799766202611924992

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